Top Time-Saving Benefits of a Digital Kitchen Display System
Leading restaurants are tapping kitchen display systems to improve workflows and build processes that work harder, faster, and better for everyone.
In the bustling environment of quick-service restaurant kitchens, every second counts.
Operators adopting digital kitchen display systems are enjoying real-time order tracking, customizable views, and seamless integration with existing POS systems – no matter the location or size of the restaurant.
Dive in to see how the right KDS can boost efficiencies for staff, the business, and – most importantly – the customer.
Time-Consuming Challenges Facing Quick-Service
Outside of tech challenges, quick-service restaurants are kept from being their best by challenges related to the workforce and customer experience.
Cost of Tech Integration
Fire Up KDS to Improve Employee Experience & Productivity
Consumers say a labor shortage has led to longer lines (45%) and substandard personal service (39%)
Among establishments using automation, 67% report direct benefits to diner experiences.
58% of restaurant operators cite the difficulty of integrating with legacy systems as their top technology challenge.
list “improve employee retention and productivity” as a top strategic goal for restaurant tech investment.
Source: Hospitality Technology’s 2023 Restaurant Technology Study: Going All In
If the kitchen is the heart of the restaurant, then the staff is the soul.
Top employee Considerations
Improved Order Accuracy
Reduces errors with clear, digital orders displayed directly to kitchen staff.
Efficiency Boost Streamlines operations, minimizing wait times and optimizing workflow for kitchen staff.
Real-Time Updates
Keeps staff informed instantly about order changes, ensuring timely preparation.
Enhanced Safety Reduces physical contact with orders, promoting a safer, hygienic working environment.
Easy Training
Simplifies onboarding with user-friendly interfaces and standardized processes.
Top Challenges Facing Restaurant IT Departments
Epson TrueOrderTM KDS helps create a more organized, efficient, and less stressful work environment, and provides real-time updates on order status, which helps kitchen staff prioritize their tasks.
Up-To-Speed With Unique Restaurant Needs
Every restaurant – even quick-service – has different, highly specific needs and the plug-and-play nature of a kitchen display system can make it a game-changer for restaurants looking to hit the ground running and enjoy the benefits faster.
The TrueOrder Advantage
Flexibility
TrueOrderTM KDS is adaptable to different restaurant layouts and staff preferences.
Precision Ordering, Enhanced Dining, Waste Reduction
65
KDS implementation can lead to a
Lastly, we know that a tech solution is ultimately only as successful as the extent to which it improves the customer experience.
In 2020, fast-food giant Taco Bell introduced a touch kitchen display system that allows workers prioritize orders based on size and complexity, access build cards and share orders details with fellow team members. As a result, the restaurant says order accuracy and efficiency has improved.
of consumers
say the ability to track their restaurant order status is very or moderately important when selecting a restaurant, indicating a preference for staying informed about their orders.
%
significantly enhancing customer satisfaction.
56
%
reduction in order errors,
46
%
of respondents
91
%
of restaurants
express interest in automating kitchen technology.
Source: Astute Analytica, “Global Kitchen Display System Market is Set Attain Valuation of USD 801.2 Million By 2032, at 6.62% CAGR”
Source: HT, 2023 Restaurant Technology Study
Source: HT, 2023 Restaurant Technology Study
58% of restaurants say a lack of sufficient IT budget is a top challenge.
Integration Complexity
Customer Experience
Workforce
KDS can bring many benefits to the customer experience:
Buzzing with Efficiency Arizona-based coffee brewer Press Coffee Roasters gave its mobile ordering a jolt of productivity in 2019 when it implemented the SpeedETab mobile ordering and payment solution with Epson TM-m30 mPOS printers at all seven locations.
Customers could reorder favorites with a tap. As each order was received, the in-store system flashed and beeped to alert staff.
Once approved, the display system sent the ticket via Bluetooth to the Epson TM-m30 for printing, then alerted customers that their order was being prepared. For enhanced personalization, the customer’s photo and name were displayed.
Remote Configuration and Updates
Allows for remote rollout of specific configuration changes without needing to be on-site.
Individual Licensing
Each station is licensed individually and can serve various functions, such as a kitchen display, expo station, or customer-facing display.
Versatile Hardware Integration
Works seamlessly with hardware such as MicroTouch touchscreens, ensuring plug-and-play installation and immediate usability.
Offline Functionality
Can operate entirely without internet, ensuring continuous operation in any scenario.
Accurate Orders Ensures precise preparation and timely delivery of meals.
Streamlined Service Speeds up order processing and reduces wait times.
Personalized Service
Facilitates customized orders and special requests more efficiently.
Customizable Display Allows customers to see order status in real-time.
To request more info:
Source: Hospitality Technology, 2024 Restaurant Technology Study
Source: HT, 2023 Customer Engagement Technology Study
Source: Astute Analytica, “Global Kitchen Display System Market is Set Attain Valuation of USD 801.2 Million By 2032, at 6.62% CAGR”
Source: CSA,Taco Bell sets goal of 10,000 U.S. restaurants
Source: CSA, “Local coffee retailer jolts ordering with mobile app.”
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Enhanced Order Accuracy
Supports bump bars for greasy environments, maintaining clean and readable screens.
Offers the ability to print labels for precise order tracking and customer satisfaction.
4/4
No subscription required; predictable costs with a one-time license fee per station.
One-Time Fee Structure
3/4
Modular and Flexible
Easily configurable for different restaurant layouts and preferences.
2/4
Platform Agnostic Compatibility
Integrates with various POS systems, from legacy to modern.
Intuitive and straightforward interface designed for quick service restaurants.
Simplified user experience to enhance operational efficiency.
1/4
Can be adapted for different functions, such as kitchen display, expo station, or customer-facing display.
Supports additional devices like label printers for specialized tasks.
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Opt For Epson’s TrueOrder KDS
TM
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Source: HT, 2023 Customer Engagement Technology Study
Source: PYMNTS, Why More Restaurants Need to Bite Into Digital Transformation
63
%
of restaurants
are currently using or planning to add automation and/or robotics in 2024.
Source: Hospitality Technology, 2024 Restaurant Technology: Accelerating Intelligence
Difficulty integrating with legacy systems
Lack of skilled technology resources in-house
Resistance from partners to innovate
44%
33%
33%
52
of restaurants operators
plan to make tech investments to make the kitchen more productive or efficient in 2024, while 41% already made such investments in 2023.
Source: National Restaurant Association, "Restaurant Technology Landscape Report 2024"
%
%
77
of Consumers
think that kitchen automation will result in faster preparation of dishes, making the process easier and more convenient.
Source: PYMNTS, “Connected Dining: The Robot Will Take Your Order Now”
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Average ROI
94
%
83
%
Average increase in order accuracy
69
%
Average decrease in ticket time
Quantified impact of automation when restaurants use back-of-house automation like kitchen display systems (KDS):
Source: EnsembleIQ's Exploring the Impact of Restaurant Automation, 2023
KDS implementation can lead to a
56
%
reduction in order errors,
significantly enhancing customer satisfaction.
Source: Astute Analytica, “Global Kitchen Display System Market is Set Attain Valuation of USD 801.2 Million By 2032, at 6.62% CAGR”