TITLE SPONSORS
Proactive
Profitability
Purpose
Hotel budgets may
or may not be designed to withstand the blunt force trauma of metal balls or sledgehammers,
so please don’t try.
38%
Somewhat better than competitors
12%
Significantly better than competitors
50%
Leaders
41%
Leaders
31%
Somewhat better than competitors
10%
Significantly better than competitors
50%
Leaders
45%
Somewhat better than competitors
5%
Significantly better than competitors
29%
Leaders
24%
Somewhat better than competitors
5%
Significantly better than competitors
BEWARE OF FALLING PROBLEMS
ROI plummets from a top three challenge to the bottom of hoteliers’ list of top challenges.
Top 12 Challenges Hindering Technology Strategies
Top Strategic Goals for Technology Rollouts
1. Enhancing payment & data security 39%
2. Supporting new business models 31%
3. (tie) Improving guest analytics 26%
4. (tie)Improving/enhancing
employee-facing technologies 26%
5. (tie) Enhancing privacy of guest and staff 23%
6. (tie) Improving business analytics 23%
7. Enhancing guestroom technology 21%
1 48% Business Intelligence
2 44% Compliance Monitoring
3 39% Point of Sale
4 39% Data Privacy Management
5 37% Predictive Analytics
6 37% Revenue Management System
7 36% Customer Experience Platform
8 33% Internet of Things
9 31% Central Reservations Systems
10 31% Employee Safety (Panic Buttons)
Top Enterprise Software Investments for 2020: Additions, Upgrades, Supplier Changes
17%
17%
11%
45%
44%
11%
22%
11%
8%
22%
6%
36%
25%
11%
n/a
36%
6%
22%
8%
36%
CLICK HERE to view a
survey from agilysis
Accelerating Innovation-Enabled Hospitality
Adapting to changes in the industry and shifts in service preferences requires flexibility in operational technologies
