By Mehmet Erdem, Ph.D., Associate Professor of Hotel Operations & Technology William F. Harrah College of Hospitality, University of Nevada, Las Vegas; and Robert Firpo-Cappiello, Editor-in-Chief, Hospitality Technology
Hotels are doing more with less, balancing shrinking budgets and enduring pain points with enthusiasm for innovative guest-facing technologies.
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Our 2022 Lodging Technology Study: Redefining the Guest Experience is a mix of clearly articulated pain points — shrinking budgets, labor concerns, and the residual effects of nearly two years of a global pandemic — and an unabated enthusiasm for innovation, especially where guest-facing technology is concerned.
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Hotels are doing more with less, balancing shrinking budgets and enduring pain points with enthusiasm for innovative guest-facing technologies.
