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AI-Powered Workforce Management Solutions:

C-stores continue to face a host of human resources (HR) challenges. But digitalizing workforce management using solutions powered by artificial intelligence (AI) enables operators to minimize or overcome these obstacles.

The Key to Scaling C-Store HR Roadblocks

TOP PAIN POINTS

Among HR pain points encountered by c-store operators, two stand out from the pack:

Attracting and retaining hourly employees

Optimizing labor efficiency

Average turnover rate for full-time c-store associates

Average turnover rate for part-time c-store associates

National Association of Convenience Stores

153.9%

91.8%

Ensuring that stores are staffed with the right type, number, and mix of employees to satisfy consumers’ needs and demands while remaining in compliance with labor laws Avoiding unnecessary labor expenditures due to overstaffing and lost revenue opportunities stemming from understaffing

Negative impact on c-stores’ bottom line

Failure to address these pain points and properly manage c-stores’ hourly workforce

Increased employee attrition

Decreased employee morale

Reduced caliber of customer service and engagement

Increased potential for non-compliance with labor laws

Average cost of turnover per hourly minimum-wage employee (including cost to train replacement) Average cost to replace an employee Average civil penalty for non-compliance with child labor protections/laws Employees experiencing same stress level currently as during height of pandemic, opening doors to increased attrition

(HOVER THE MOUSE OVER STAT)

$5,383

Investopedia, The Cost of Hiring a New Employee

Average cost of turnover per hourly minimum-wage employee (including cost to train replacement)

20% to 30% of annual salary

McKinsey & Company

Average cost to replace an employee

up to $10,000 per employee subject to a violation

U.S. Department of Labor

Average civil penalty for non-compliance with child labor protections/laws

83%

Legion Technologies survey, July 2021

Employees experiencing same stress level currently as during height of pandemic, opening doors to increased attrition

Manual processes have a negative impact on employee satisfaction. To attract and retain hourly employees, c-stores must:

Empower staff by giving them more input into their schedules, scheduling flexibility, and better communication tools.

Invest in solutions that bolster the bottom line by freeing up managers to upskill their teams and spend more time with customers—in turn improving the employee and customer experience.

of hourly employees consider scheduling issues—like the inability to control their schedule—a reason to leave their job

59%

Legion Technologies survey, July 2021

of hourly employees would leave their job due to poor communication with their employer

39%

of hourly employees consider themselves “more likely” or “very likely” to work for a company that offers more empowerment tools, and 13% would only work for a company that provides these benefits

82%

of employees believe it’s important to share their scheduling preferences with their manager, but 48% of managers struggle daily to match employee preferences and availability with business needs when creating schedules

83%

59%

39%

82%

83%

The Solution

Modern workforce management solutions, such as Legion’s AI-powered workforce management platform (WFM), are the key to improving the employee experience through schedule empowerment and modern communication. And they enable businesses to optimize labor efficiency. Using Legion WFM, businesses can:

Harness AI and advanced machine learning algorithms to accurately forecast demand and create optimal labor plans based on many variables, including store traffic patterns, compliance factors, and budget constraints Automatically generate fully compliant schedules that match business needs with employee preferences Empower hourly employees by giving them better access to and input on their schedules and the flexibility to pick up additional shifts, swap shifts, claim open shifts, and update scheduling preferences anytime with an easy-to-use mobile app Reduce managers’ time for creating and maintaining schedules by 50%

C-store operators are reaping tangible benefits from implementing Legion WFM

The Evidence

• Reduce 100% annual turnover • Replace legacy software that required extensive manager and hourly employee training

• 92% weekly employee engagement, a competitive hiring advantage and catalyst for decreasing attrition • Marked savings on training via intuitive user interface and easy-to-use app • Reduced manager and employee time and effort through automated schedule creation and delivery • Support for critical staffing needs in retail stores, distribution centers, and support centers • Extensive staffing flexibility, with worker-sharing across locations keeping all stores open during the COVID-19 pandemic and beyond • Rapid chain-wide rollout (6.5 months) to 700+ stores with 11,000 employees

Leading National Petro-Convenience Chain

GOALS

RESULTS

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Leading national c-store chain

Immediate Goals

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RESULTS

• Increase labor efficiency by incorporating task-based labor model into scheduling process • Provide managers with visibility into daily tasks for better in-store task execution • Automate scheduling process to save manager times time and reduce compliance penalties • Increase employee retention with a self-service mobile scheduling application

• Enhanced, more flexible schedule empowerment, with schedules that automatically meet business needs and employee preferences and employee ability to pick up and swap shifts and request time off from their mobile phones • Increased employee retention through schedule empowerment and availability of schedules on mobile devices (vs. posted in break rooms) • Managers free to focus on upskilling teams and interacting with customers, improving customer and employee experience • Reduced risk of non-compliance due to automatic incorporation of compliance requirements

Immediate Goals

Longer-Term Goals

• Leverage machine learning to create unique forecasts at 30-minute intervals for each location and channel • Integrate scheduling and timekeeping for failsafe predictable scheduling, legal compliance, and tablet time clock functionality • Seamlessly integrate with Workday, PowerBI, and POS systems

Proven Economic Punch: $4.2M in Labor Cost Savings—and More

A study of a composite retail organization conducted by Forrester Consulting found that Legion WFM yielded:

* Forrester Consulting, The Total Economic ImpactTM Study. Based on customer interviews and composite organization of 10,000 employees moving from a legacy WFM system over three years.

and $13.35M in net present value after three years

ROI of 1,345%

from improved scheduling optimization over three years

Nearly $6.1M in savings

in overtime pay over three years

10% ($287.7k) reduction

labor forecast accuracy

95%

(time savings of 5 hours per store manager per week in schedule management and maintenance, leading to more than $4.2M in labor cost savings over three years)

Improved manager productivity

in employee turnover rate

5% reduction

Learn more or schedule a demonstration.

CLICK HERE

Longer-Term Goals

RESULTS

GOALS

Ready to see how Legion WFM can help you tackle HR challenges and better manage hourly employees?

Average cost of turnover per hourly minimum-wage employee (including cost to train replacement)

Investopedia, The Cost of Hiring a New Employee

$5,383

$5383

(CLICK TO READ A STAT)

McKinsey & Company

20% to 30% of annual salary

Average cost to replace an employee

U.S. Department of Labor

up to $10,000 per employee subject to a violation

Average civil penalty for non-compliance with child labor protections/laws

Legion Technologies survey, July 2021

83%

Employees experiencing same stress level currently as during height of pandemic, opening doors to increased attrition

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Legion survey, July 2021

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