C-store and fuel station owners who can offer a more touchless dispensing and payment experience will win consumers’ appreciation and loyalty
61%
of US consumers now prefer to shop in places that accept contactless payment
Just weeks into the coronavirus outbreak the US saw a
20%
Source: Mobile Payments Today
Source: McKinsey
Communicate about your more touchfree options and stepped-up cleaning protocols in marketing and signage
Contact US
to learn more
REPLAY
Rising Fast
Contactless Popularity is
in preference for contactless operations
increase
Make Now
Moves You Can
Follow manufacturers’ guidance on how to disinfect payment terminals and touchscreens
and do so often.
Some c-stores have hired staff specifically to boost cleaning efforts – and have customers see them doing it
Carefully follow Verifone’s and Gilbarco’s instructions. Recommendations include:
1
2
3
4
Use the proper disinfecting supplies
Clean, then disinfect
Spread the word about how much you’re cleaning
Don’t spray it on directly
Adopt or increase use of a more touchless mobile payment
Include more touchless payment options in dispenser upgrades
Encourage customers to download more touchless payment options to their mobile wallets, ex. Chase Pay, Apple Pay, Google Pay
The branded My 76 app makes it even easier by incorporating mobile pay right into the app, as well as:
- More contactless use - No PIN required
- Requires no new equipment or additional transaction fees
- Electronic receipts for an experience with fewer touchpoints
An estimated
million people in
the United States used mobile payments in 2019
61.6
Source: eMarketer
If you have the Verifone Commander or Gilbarco Passport EPOS system, you already have what you need for contactless payment
Consumers find your station through the built-in driving directions, then come back for the fast, contactless purchase experience
Generates repeat visits and brings fuel customers into the store with in-app discounts and rewards, including the KickBack points program
Point of purchase and training materials to promote success
Enables you to assure customers an elevated level of payment security
CLOSE
FACT
The need for a PIN has been removed to provide a more contactless payment experience
Experts predict mobile and contactless payment will see a surge in adoption in response to this trend
Global contactless payment was already on the rise even before COVID-19 gave consumers a big new reason to adopt it
GLOBAL CONTACTLESS VOLUME / Billions
Source: Business Insider Intelligence Estimate
"
It’s behavior that’s going to stick after stay at home ends.
"
Jordan McKee,
analyst at 451 Research
Word
Spread the
A Contactless Future
Future payment device designs may authenticate users for higher-value transactions via:
Geolocation
Voice
Gesture
Biometrics
Why Contactless is So Important
Experts agree this pandemic will spur fundamental shifts in consumer behaviors, and contactless experiences near the top of the list. By minimizing touches, c-store and fuel retailers let customers know they can be trusted with their health and safety.
Messages about cleaning protocols help consumers trust that the stores are taking the pandemic seriously
Contactless Payment:
Click the numbers below
®
PLUS these business-building benefits (Click here and look at cell phone screen )
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76 is a registered trademark of Phillips 66 Company.
®