Setting a New Point-of-Sale Standard
Now is the time for grocery retailers to transform POS systems into strategic assets that drive growth.
What if brick-and-mortar grocery retailers could operate with the flexibility and agility of an e-commerce business? While seemingly simple in theory, retailers are being held back by POS solutions that are slow-to-market, lack personalization and fail to meet consumer and associate expectations.
Meeting and exceeding today’s expectations within grocery aisles is converging with the need for POS solutions to do more than what they were designed to do. What was table stakes for POS 10-15 years ago — functional depth and basic reporting — is now not nearly enough for consumers who shop on any device and expect seamless, consistent experiences across all channels.
Retailers think of the POS as an application that does critical in-store functionals — scan, total, tender — and not as another screen in front of consumers and associates that can differentiate and personalize their experience to drive brand loyalty. But, it’ll take more than just acknowledging the issues, and grocery retailers need the right tools to elevate their retail experiences successfully.
Dive in to discover what’s next in POS for grocery retailers and how to keep up
total POS terminal transaction value in 2024, with an estimated growth of 25% by 2028 (to a $21.2 trillion total POS terminal transaction value)1
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By 2027, the POS terminal market size is forecasted to be US
Slow to market
Static experiences
Lack of visibility
Complexity that is fragile
Top POS Priorities
Add / enhance OMS / real-time product visibility
54%
Omnichannel capabilities / integration, like BOPIS / BOPAC
54%
POS software upgrade / replacement
46%
Add extensibility to POS
46%
Unified or single payment platform
38%
Source: Retail Consulting Partners5
Source: Juniper Research
It should be platform led with consistent experiences across touchpoints:
So retailers can introduce new capabilities in-store while reducing training costs.
It should be off-the-shelf solution:
So retailers can make updates across the integrated solution.
It should include enterprise management:
That lets retailers innovate quickly at scale and reduces IT cost.
Feedback:
“We partnered with NCR Voyix to unveil Pronto! Curbside, an online shopping service offering ease and convenience for our customers who can now order their favorite Northgate products and get them safely loaded into their trunk in as little as two hours.”
2/2
Northgate Market Case Study
Challenge:
Northgate Gonzalez Markets is a family-owned and operated authentic Hispanic supermarket chain in California, that needed online ordering and curbside service — fast.
Solution:
Online shopping service NCR Voyix Freshop enabled smooth curbside pickup with Pronto! Curbside.
Results:
Online sales have steadily grown with well over 50% in repeat customers.
Order fill rate of over 90% with clear ordering activity visibility to make quick adjustments, which helps increase order accuracy.
Differentiation as a provider of excellent customer service.
– Mike Hendry, EVP, Marketing & Merchandising, Northgate Market
brookshires Case Study
The global POS software market was worth
The global POS software market is expected to grow for the next several years, with a CAGR of
have prioritized enhancing digital commerce as their top business priority.5
$17 trillion
2
3
80%
of retailers
Looking to 2024,
in 2023.3
$13.74B
from 2023 to 2032.3
9.02%
$6.46B,
Key Live Solution Compliments:
Quick to Deploy:
Self-checkout
Post-pilot, grocer rolled out 172 stores
in 15 weeks
Loyalty
E-commerce
Payments
Pharmacy
Fuel
Proven implementation to first store in nine months
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with the Asia-Pacific region accounting for almost half of the entire market.4
4