How to Cater to the 3C’s Consumers Demand in
Online Delivery:
Convenience,
shop from anywhere, anytime
Delivery options that meet different needs are extremely important to consumers: express, same day, and scheduled delivery
Men, especially those in urban areas, skew slightly higher than women for delivery services,
Harness the power of Uber Eats for your delivery business
To learn more about Uber Eats contact merchants.ubereats.com/grocery
younger online shoppers place orders for a recipe or a single meal.
(Acosta Group)
of men are willing to pay $7 or more for fast delivery, under 3 hours, compared to 19% for women.
(Acosta Group)
50%
Convenience:
Flexible ordering and delivery
online shoppers choose delivery because it's a free benefit with their membership.
(Acosta Group)
Uber Eats partners with more than 870,000 merchants across the globe to help them offer anything from dinner to baby formula at the touch of a button.
The Uber platform spans rides and delivery giving retailers unparalleled access to over 130 million active users globally.
Uber has a multi-year track record of delivering strong partnerships to retailers around the world.
Uber Eats has all the resources needed to do home delivery right using a strategy that encompasses the 3 C’s.
51%
versus 49%.
(Uber)
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69%
of consumers will choose a retailer that offers express delivery over one that does not.
(Uber)
66%
of Gen Z consumers have abandoned an online shopping cart because they didn't like the delivery options.
(Uber)
Grocery delivery is here to stay
55%
of grocery shoppers buy groceries online at least occasionally.
(Acosta Group)
Over
The current state
There’s a long runway for online growth
About
1 5
in
online grocery shoppers intend to buy more online in the next year
(Acosta Group)
1 3
in
online shoppers order groceries at least once a week
(Uber)
69% of shoppers cite convenience as the number one reason for shopping online, with the following factors contributing to their decision:
The convenience delivery offers is especially important among the following demographics:
Young shoppers (GenZ and Millenials) use delivery at nearly
3 4
in
twice
the rate of Baby Boomers.
(Acosta Group)
transparency elevates customer trust and loyalty
Confidence:
Fast delivery under one hour
put customers in the drivers’ seat
Control:
Consumers feel more in control when they perceive value
Item availability is key
2/3
of customers often find that an item in their order is out-of-stock.
(Uber)
70%
of consumers strongly agree that if a grocery retailer doesn’t have an item they want they will switch to a different grocery retailer.
(Uber)
A robust catalog is an essential tool to provide consumers with more choice and control when ordering online.
79%
of consumers feel that retailers should offer all items available in store for pick-up or delivery .
(Acosta Group)
consumers rate live tracking notifications and real-time tracking visibility as VERY IMPORTANT to a satisfactory delivery.
(Uber)
3 4
in
Consumers like to track their purchases from order to delivery at their door.
Nearly
of consumers said tracking orders gives them peace of mind.
(Uber)
63%
of consumers said it builds trust in the retailer.
(Uber)
47%
Order accuracy leads the way
Delivering orders as expected and when expected builds confidence in the online ordering process.
80%
Time savings
Easier access for consumers without a vehicle
of consumers rated accurate delivery times as very important to a satisfactory delivery experience.
(Uber)
95% on-time delivery rating
Free delivery on eligible orders for Uber One members
convenience
confidence
control
Confidence
and Control
(Acosta Group)
1 3
in
Approximately
Over
More than
of delivery shoppers buy more than half of all their groceries with services to which they subscribe to.
(Acosta Group)
Over
69%
in