Is your point of sale provider
The pace of change in the restaurant business is accelerating. While many restaurants from mom & pop diners to haute cuisine and sophisticated multi-state QSR operations were disrupted by new delivery models, intermediaries, and customer behavior, the most adaptable and innovative have survived. The scramble to adapt either laid bare the limitations of legacy point of sale systems, or exploited the capability of the most modern, flexible cloud platforms.
The restaurant business has become a technology business, when one considers the changing consumer behaviors from making reservations in fine dining establishments to ordering meals for delivery or to-go. According to the 2022 Restaurant Technology Study, a whopping 59% of respondents said that improving digital customer engagement was one of their top strategic goals for this year. Also highlighted were improving eCommerce and enhancing payment and data security.
Old point of sale systems would run in a server that usually sat in the restaurant manager’s office under a stack of papers. They were an improvement over the old cash registers, but their time had come and gone.
Restaurants are far more sophisticated operations than they were even a decade ago. The point of sale serves as the conductor of a restaurant operation’s information symphony. Still the number one challenge facing restaurant IT department according to the Restaurant Technology Study is the difficulty integrating with legacy systems.
Innovation is useless without proven reliability. Friday night with a line of customers out the door is not the time to beta test a startup solution that isn’t ready for prime time. According to the Restaurant Technology Study, 43% of restaurants said the lack of skilled in-house technology resources is a top-three challenge.
Innovation is a priority for Revel, and the challenges that the COVID pandemic brought to the restaurant industry only validated Revel’s open, agile point of sale architecture. Revel’s platform helps small chains grow and thrive, while the Revel Enterprise solution leads the industry with the horsepower, efficiency, and reliability to run the infrastructure of major, national brands.
The Importance of the Cloud
Plays Well With Others
Reliability and In-house Support
The Confidence You Need Today.
For more information, please visit revelsystems.com or call 833-437-3835.
Revel Systems has provided a cloud-native point of sale platform for over a decade with the agility of a fast-moving tech company, but the pedigree of an industry leader.
Revel launched its first native solution for online ordering as an option for revenue diversification for clients.
Loyalty programs and platforms
Later client-server systems would run on a mainframe or minicomputer that sat at chain headquarters. Some sophisticated, larger operators may have used data centers.
Only the most modern cloud-based platforms freed restaurant operators of “technological debt” and allowed them to adapt to a rapidly changing environment by easily incorporating third party delivery, last-minute takeout options, and online ordering.
Revel introduced an open API for client customization of its platform, allowing customers much needed flexibility.
Revel added Revel Advantage®, a fully integrated payment processing solution for its platform.
Revel’s customer satisfaction score jumped from 78 percent to 94 percent after bringing support operations fully in-house, mirroring best-in-class metrics for a technical support center.
Revel launched next generation, or “XT” suite of solutions for online ordering, delivery and kiosks, transforming the way customers can order from restaurants.
Employee and human resources management
Gift cards – both in-house and third party
Delivery platforms
Accounting and EMS
eCommerce and online ordering platforms
Revel goes beyond point of sale technology. A complete cloud-native platform rooted in flexibility ready to adapt with shifting consumer demands, Revel empowers merchants to engage customers, connect the kitchen and centrally manage hardware and devices remotely from a single location. Revel’s open API ecosystem integrates with hundreds of partners and also supports custom integrations.
A Timeline of Innovation
2013
2014
2017
2018
2020
The Flexibility You Need for the Future.
a true strategic partner?
scroll
Does your POS have an open API that lets you integrate seamlessly with the following?
