Pivoting Requires Flexibility
How to Get There Without Replacing All of Your IT
By Lisa Terry
Consumer shopping trends like mobile ordering and contactless payment were already pressing convenience stores to pivot well before COVID-19 accelerated demand. But many operators have experienced roadblocks in adding these services due to inflexible, legacy store IT infrastructure. Now they’re turning to a new breed of tech solutions to gain the flexibility they need without ripping out all of their current systems. Here is what convenience store executives need to know.
FACT
75% of U.S. consumers have altered their shopping habits in response to economic pressures, store closings, and changing priorities
Source: McKinsey & Company, “The Great Consumer Shift: Ten Charts that Show how US Shopping Behavior is Changing”
