32
40
67
Specialty Retail Voters
C-Level Voters
Apparel/Footwear Voters
13
CEOs or President Voters
Methodology
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Customer Satisfaction
Customer Satisfaction is made up of 10 specific criteria. Each of the 10 criteria carries its own unique score within the overall total. Of the three categories, Customer Satisfaction is the one that gives the Software LeaderBoard its distinctive identity. It counts for a maximum of 50 points out of a possible 105 used to rank vendors in the top-20 master list and other top-10 lists with a full-data-set designation. The score is an aggregate of the 10 individual criteria, each of which is worth a maximum of five points. One point is awarded for the lowest level of satisfaction and five for the highest.
The points are recorded by retailers
who evaluate software vendors they have experience using within the past 12 months.
The 10 Criteria are:
Overall Performance (a measure of ease of use, speed, convenience, etc.), Return on Investment, Technology Innovation, Product Reliability, Ease of Installation/Integration, Ease of Administration/Maintenance, Quality of Support, Quality of Service, and Recommendation (a measure of how strongly retailers would recommend vendors to their colleagues).
Retail Concentration
Retail Concentration awards one point for each retail application or module a vendor offers for general availability from a list created by RIS’ editors. The editors verify all Retail Concentration
scores by visiting vendor websites. If the information is not easy to find,
which is often the case, RIS directly queries the vendor.
Revenue Factor
Revenue Factor accounts for five points out of a possible 105. It is a point spread that goes across five ranges as follows: vendors with less than $20 million in retail revenue get one point, vendors between $20 million and $50 million get two points, vendors between $50 million and $125 million get three points, vendors between $125 million and $250 million get four points, and vendors greater than $250 million get five points.
Other Key Terms
Large Vendors refers to software providers that have greater than $125 million in annual revenue and Mid-Size Vendors refers to those with revenue less than $125 million. Broad Suite Vendors refers to software providers with 21 or more software modules in their Retail Concentration score, and Targeted Solution Vendors refers to those with 20 or less modules. All Customer Satisfaction scores in Grocery charts exclusively feature votes by grocers. Similarly, Customer Satisfaction scores in Apparel and Specialty charts exclusively feature votes by apparel and specialty retailers. All Customer Satisfaction scores in charts using the terms Tier One Retailers (annual revenue greater than one billion dollars) and Mid-Size Retailers (annual revenue less than one billion dollars) exclusively feature votes by retailers that fall into these specific revenue buckets.
The LeaderBoard uses distinctive language throughout. Unique terms include Customer Satisfaction, Retail Concentration and Revenue Factor, which are referred to as “categories” in LeaderBoard terminology. These categories are converted into numbers and aggregated to create scores in the top-20 “master” list and other top-10 lists identified as “full data set” charts, which means they use all three categories to produce a total number used for stack ranking.
METHODOLOGY
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#1
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#5
#10
2024 RIS Software leaderboard top 20
#11
#12
#13
#14
#15
#16
#17
#19
#20
#18
#7
#9
#2
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#6
IMPACT ANALYTICS
BLUE YONDER
MAGSTAR TOTAL RETAIL
RELEX SOLUTIONS
Mi9 RETAIL
MICROSOFT
IBM
SAP
JESTA I.S.
ZEBRA
APTOS
AWS
MANHATTAN ASSOCIATES
EPICOR
While the 2024 LeaderBoard’s methodology continues the consistent approach it established at the turn of the century, it has remained flexible enough from year-to-year to reflect key technological advancements, such as artificial intelligence and machine learning. During every step of its evolution, the LeaderBoard keeps a laser focus on its signature element — customer satisfaction, the true gauge of business success.
Download the 2024 RIS Software LeaderBoard below to see which esteemed retail software providers ranked in more than 50 head-to-head charts. Find out which vendors score the highest customer satisfaction ratings among those who count most — retailers who use the software.
ORACLE
LOGILE
LOGILE