From call center to
How smarter, integrated customer service channels are driving referrals, loyalty, and revenue
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Winning in customer service is a direct line to revenue growth — in fact, increasing customer retention rates by just 5% can increase profits by 25% to 95%.
Discover the secret recipe for customer happiness, and learn how retailers with the highest customer service ratings are using a unified agent workspace to integrate experiences across channels.
PROFIT CENTER:
Why chat is the most preferred customer comms channel and what it means for sales
The dollar impact customer service has on ratings, recommendations, and loyalty
Common pitfalls for online customer service and how to avoid them
What leading retailers like Instacart are investing in right now to achieve breakthrough customer service ratings
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