Retail Pulse Check
A summary of insights identified as part of the Retail Pulse Check Survey conducted by RISnews, Intel and SAP.
A New World of Retail
Q2: Additional Safety Measures
Q3: Reopening Workspaces
Q8: Shifts in Consumer Demand
Q9: Balancing Supply & Demand
Q4: Changes in Go-To-Market
Q5: Consumer Interaction Changes
Q6: E-commerce Acceleration
Q7: Trade Spend Changes
Q10:Top Supplier Relationships
Q11: Raw/Packaging Materials
Q12: Visibility to At-Risk Suppliers
Q13: Alternate Sourcing
An Industry Fundamentally Impacted
Growing Talent While Helping to Ensure Their Safety
Balancing Personalization and Privacy
Complementing Physical and Digital Experiences with Each Other
Staying Focused on the Supply Chain As a Critical Asset
The goal of this survey is to better understand the opportunities, risks, and transformational shifts that retailers are experiencing as they look toward the future of post-pandemic customer engagement. And our data-based findings did not disappoint.
The survey revealed an interesting new challenge for retail in this next wave of operations – striking the right balance across competing priorities that have now become the expected retail experience. For example, retailers are now faced with customers who want better control over their personal information and innovate new ways to personalize the shopping experience.
At the same time, the pandemic changed the store landscape for good, giving customers the option to buy everything online, even if they don’t want to. In addition, employee health and safety have become fast-emerging priorities, while new roles are being introduced to help ensure excellence in store fulfillment and personalization.
Despite the challenges of managing the uncertainty of a pandemic that brought a series of government-mandated lockdowns and changes in customer behavior and expectations, retailers have found many bright spots along the way. RISnews, Intel and SAP surveyed the retail industry to explore those opportunities and how retailers pivoted their strategies to benefit from them.
About the Study
Survey responses represent executives from global and regional retail organizations across five major segments, varying in annual revenue and employee numbers. All findings are based on the results of the pulse check conducted in 2021.
Small and Midsize (
Large ($1 billion - $9.98 billion)
Enterprise (>$10 billion)
Apparel and footwear
Convenience and drug store
Hardlines and DIY
RETAIL Categories Represented
Company Size By Annual Revenue
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