SAP NRF 2023 Partners Partners, NRF, NRF 2023, SAP, Omnichannel Customer Experience, Customer Centric Merchandising, Digital Supply Chain, Ominichannel Marketing, Analytics, Labor Experience, Cashierless Checkout, Operations Experience Management, Conversational Assistants, Lo

AMAZING

Omnichannel Customer Experience

Customer Centric Merchandising

Data and Analytics

Team and Talent Experience

Digital Supply Chain

Omnichannel Marketing

SAP nurtures a vibrant community of cloud application partners to accelerate innovation across the retail value chain. Click on each business category to explore breakthrough solutions for your organization and let’s connect to discuss how we can help drive your business to new levels of amazing.

SAP

with

Let’s Connect

GK has been bringing ground-breaking solutions to the retail industry for over 30 years and provides a market-leading cloud commerce platform to retailers across several segments. SAP Omnichannel POS by GK does this by elevating the customer experience and extending engagement beyond the store. GK HIGHLIGHTS AT NRF 2023 SAP Omnichannel POS by GK: See the power of GK and SAP’s comprehensive commerce platform across multiple touchpoints, channels, and use cases- POS, MobilePOS, scales, self-scanning, self-checkout, consumer engagement and loyalty, and demonstrated in multiple segments- Fuel, Hospitality, Grocery, Fashion, Specialty, DIY, etc. SAP Dynamic Pricing by GK: GK Artificial Intelligence for Retail will demonstrate cutting-edge, proven personalization and dynamic pricing tools across channels.

GK GO: This solution demonstrates the future of retail with frictionless and scanless shopping. GK Drive: This highly scalable solution brings the full functionality of modern retail POS to large regional and national fuel and convenience retailers. Hyper Personalisation with GK SPOT: GK’s Next-Gen Big Data & Automation platform for real-time, ML-based, individualized customer engagement at every touchpoint. At NRF 2023 you will also be able to witness how the open platform is leveraged in various partner use cases, from the smart mirror through lottery, enabling retailers to communicate with consumers and staff, and more.

Forter is the Trust Platform for digital commerce. We make accurate, instant assessments of trustworthiness across every step of the buying journey. Our ability to isolate fraud and protect consumers is why Nordstrom, Sephora, Instacart, Adobe, Priceline and leaders across industries have trusted us to process more than $500 billion in transactions. Our deep understanding of identity and use of automation helps businesses prevent fraud, maximize revenue and deliver superior experiences for their consumers. Learn more at www.forter.com.

VISIT our WEBSITE

• • •

Coveo Search and Recommendations for SAP Commerce Extend SAP Commerce with Coveo AI to create relevant digital experiences for each customer and drive ecommerce growth (15x ROI guaranteed*). Leveraging AI to power better experiences is now table stakes in ecommerce. Coveo is a leading AI platform that powers the online shopping experiences people expect - from Search to Recommendations, E-merchandising, and Best-in-Class 1:1 Personalization.

Get the most value from every interaction Move away from templated, mass-produced customer experiences with next-level customization and intelligent personalization. We look across your customer journey to find the gaps in your post-purchase experience and deliver bold solutions that address your and your customers’ specific frustrations. Built for complexity Our flexible post-purchase solutions are fully customizable to your goals and can deeply integrate with your existing tech stack and channels to turn transactional moments into revenue generating opportunities. Trusted by 550+ brands worldwide Our team will align with your goals and deliver quick wins that build to a visionary end-goal. Join some of the world’s finest retail brands, already reaping the benefits of personalized post-purchase experiences. Visit parcellab.com today.

A post-purchase strategy partner, not just a platform From setting delivery expectations pre-checkout to shipping notifications, returns management and analytics, parcelLab delivers all the elements and expertise you need to drive customer loyalty at scale. Increase revenue. Reduce service costs. Drive repeat purchases. Differentiate your customer experience to foster loyalty and retention. Automate, personalize, predict, and engage to increase revenue, protect customer acquisition efforts, and safeguard your reputation, whilst actively decreasing customer outreach, service costs and lost revenue through returns.

Shipping journey

Upselling and crosselling

• • • • •

AI Discovery Solution. Zoovu’s AI Discovery Solution connects customers with the right product through improved navigation and rich content discovery experiences. Content discovery experiences are like your best salesperson who understands customer needs and knows exactly what product is right for them across any category. With this scalable digitized sales process, customers spend less time sifting through content and make confident purchases, making businesses more efficient and profitable. AI-Powered Connected Customer Experience. Deliver exceptional connected customer experiences by providing buyers with self-service guidance and support despite the complexity of your catalog. Increase purchase confidence with experiences that understand your buyer and help them discover the right products for their needs. Zoovu connects to SAP’s CX multi-cloud to ensure maximum value to both businesses and the end customer.

Client List: B/S/H, GE, Stanley Black & Decker, Schneider Electric

Key Benefits. Improve discovery and increase conversion by 211% Remove product complexity and increase AOV by 47% with personalized product bundling Create rich experiences that increase engagement by 98% Access invaluable market research data to drive product and marketing strategies Deliver experience that scale across languages, partners, and countries

Why Trigo A technology-first approach to the future of retail Minimal adjustments Designed to convert existing stores into digitally-powered stores, and can analyze the entire product range, basket contents, and shopper decisions. Retail-ready solution Powered by unique proprietary neural networks designed to detect thousands of items and user journeys, anywhere in the store’s space. Field-tested accuracy Built for extremely high accuracy in crowded environments, enabling a natural shopping experience and generating gold-standard shopper product interaction data.

Client List: Tesco, REWE, Netto, Aldi Nord, Wakefern, Shufersal

Trigo is a computer vision company reshaping the retail experience. Powered by its proprietary 3D engine, Trigo offers grocery retailers a range of solutions called StoreOS™, including frictionles checkout, predictive inventory management, pricing optimization, security and fraud prevention, planogram compliance, and event-driven marketing. Trigo’s fully GDPR compliant architecture implements machine learning and artificial intelligence without the need for facial recognition, nor does it capture biometric data or hold any direct identifiers of customers - whilst the system recognizes shoppers’ movements while they are in the store, it does not know who they are at any stage.

Connect with Trigo

With SAP Partner solutions, you can connect with customers on their terms and deliver a superior customer experience at every customer touch point.

Generate new product revenue and increase conversion rates with fresh assortments and targeted promotions.

Gain customer trust, get to know them, and create robust personalized experiences at scale that drive livelong loyalty.

Support the new world of work.

Revolutionize decision making: Give data purpose with data and analytics solutions.

Anticipate demand and get the right products to stores and customers at the right time.

3. Composable Checkout allows both customers and associates to create omnichannel baskets through the above solutions, transfer them between any device in-store and checkout using any payment method. If the customer is not ready to checkout, the basket is saved to their digital profile and follows them wherever they continue their omnichannel experience. Mercaux is a member of the MACH Alliance - an industry body that advocates for open and best-of-breed composable enterprise technology ecosystems to future-proof retailers looking to transform their business with flexibility, speed and ease. When clients like PVH, Levi’s and Jigsaw adopt digital tools in their stores, they typically go live in 2-4 weeks with the initial solutions and see an increase in conversion, loyalty, and UPT.

Mercaux is redefining POS with its In-Store Composable Points of Service Platform, consisting of Self-Service, Assisted Service and Checkout-as-a-Service solutions. 1. Self-Service solutions such as Touch Screen Kiosks, Digital Fitting Rooms and Progressive Web Apps place product discovery, content & basket creation into the hands of your customers. 2. Assisted-Service solutions such as Assisted Selling and Clienteling give associates a 360 view of a customer’s omnichannel profile to deliver a hyper-personalized in-store experience.

SAP S/4HANA Cloud for agreement profitability and negotiation by gicom enables the digitization of most crucial processes to enhance margins and profitability between traders and the consumer goods industry. Enormous effects on profit and working capital during negotiations between traders and suppliers are common and need to be mitigated. gicom and SAP offer a complete suite of tools, providing end-to-end support throughout the entire agreement lifecycle management process to strategize, simulate, calculate, digitize, and settle all agreements. Unique solutions improve target strategy, analytics and forecasts, simulation, consistent calculation from purchase to sales and digitization up to accurate and automated settlement with Condition Contract Settlement, ultimately helping traders in grocery and hardlines to make the best possible decisions – all around the paramount imperative: Boost your profit!

Adverity is the fully-integrated data platform for automating the connectivity, transformation, and governance of data at scale. The platform enables businesses to blend disparate datasets such as sales, finance, marketing, advertising, CRM, and logistics, to create a single source of truth over business performance. Through automated connectivity to hundreds of data sources and destinations, unrivaled data transformation options, and powerful data governance features, Adverity is the easiest way to get your data how you want it, where you want it, and when you need it. Adverity was founded in 2015 and is headquartered in Vienna with offices in London and New York, and currently works with leading brands and agencies including Unilever, IKEA, Forbes, GroupM, Publicis, and Dentsu.

Turn customer advocates into your biggest growth driver Mention Me empowers brands to harness the exponential power of fans through referral. Since 2013, our solution has delivered more than 5.5m referrals totalling USD $1.5bn in revenue for 500+ brands, including PUMA, Charlotte Tilbury, Farfetch and Michael Kors. With our technology and advocacy-first approach, leading retailers are turning referral into a strategic acquisition channel that gathers rich first-party data for optimising both performance across the martech stack and the wider customer experience. This vision to make all brands think advocacy-first is supported by our fast-growing partner network, including Emarsys and across SAP CX. Backed by Octopus Ventures and Eight Roads, we’ve raised $32 million in funding since 2018. Our solution is also Industry Cloud Relevant with SAP.

• • • •

Increases new customer acquisition by up to 30% Referred customers have 11% higher AOV and up to double lifetime value Referred customers are 5x more likely to refer onwards Integrations across SAP CX and Emarsys SAP increases database size, improves conversion and retention rates, and enhances segmentation to drive advocacy

Spark a referral chain that exponentially grows your business

FindMine is a Digital Visual Merchandising System that increases Customer Lifetime Value for omnichannel fashion, home, and beauty retailers such as Anine Bing, DXL, Mitchell Gold + Bob Williams, Revolve, and more. FindMine's tools make it easy to create inspirational shoppable content at scale and seamlessly reach customers throughout the entire shopping journey. Inspire your audience with visual content on every PDP, upsell moments throughout the checkout experience, and post-purchase email follow-ups. Supercharge your marketing campaigns through dynamic, personalized experiences using integrated high-quality style guides - with no photoshop or editing required. All while giving your team complete control over the look and feel of the content, saving you time without compromising your brand DNA. FindMine's secret is the technology. Years perfecting world-class AI means instantaneously produced assets for every single product in the catalog that maniacally adhere to the brand’s editorial vision and brand-safety standards, even when the product catalog is changing radically every day. When using FindMine's software suite, clients increase Customer Lifetime Value by 150% through a combination of improved AOV, UPT, conversion rates, and repeat purchases all while reducing time to produce visual merchandising & marketing assets to zero.

Obsess enables global brands and retailers to create immersive 3D virtual stores on their e-commerce websites. Customers who have deployed experiential shopping strategies have proven to increase engagement, conversion, and average order value. The Obsess patented, mobile-optimized, enterprise platform enables brands to build a metaverse strategy while conducting and controlling e-commerce transactions, collecting shopper data, and protecting your brand. Virtual stores can either be created completely digitally with CGI, which enables brands to build creative environments to immerse their customers in a unique experience and form a deeper connection with them. Or retail stores can be virtualized to increase ROI on physical locations by reaching a wider audience. Obsess is the market leader in virtual shopping technology, having created 150+ virtual stores, with retailers such as Ralph Lauren, Coach, Crocs, Tommy Hilfiger, Charlotte Tilbury, Armani Beauty, NBC Universal, Mattel, Babylist, General Mills, and more.

With Mirakl, organizations across B2B and B2C industries can launch marketplaces faster, grow bigger, and operate with confidence as they exceed rising customer expectations. Platforms are the new competitive advantage in eCommerce, and the world’s most trusted brands choose Mirakl for its comprehensive solution of technology, expertise, and the Mirakl Connect ecosystem to unlock the power of the platform business model for them. As a result, companies like 1-800-Flowers.com, Belk, Carrefour, Express, Fanatics, The Kroger Co., Leroy Merlin, Madewell, Macy’s, and The Bay gain the speed, scale and agility to win in the changing eCommerce landscape.

FarEye’s Intelligent Delivery platform turns deliveries into a competitive advantage. Retail, e-commerce and logistics companies use FarEye’s unique combination of orchestration, real-time visibility, and branded customer experiences to simplify complex last mile delivery logistics. The FarEye platform allows businesses to increase consumer loyalty and satisfaction, reduce costs and improve operational efficiencies. FarEye has 150+ customers across 30 countries and five offices globally. FarEye, First Choice for Last Mile.

Planalytics puts a consumer context around the weather, the most consistent and impactful external environmental driver of demand. Planalytics Weather Driven Demand (WDD) calculates how much the weather alone affects demand by product, time, and location. These analytics feed seamlessly into your SAP environment to help you more effectively plan and manage your business. Within 90 days, businesses integrating Planalytics’ predictive analytics can begin realizing benefits such as increasing topline revenue by up to 200 basis points, growing profit by 2% to 6%, reducing perishable waste up to 35% and improving forecast accuracy by up to 30%.

• • • •

Measure & manage the impact of weather in SAP: Weather-driven demand analytics can be integrated into SAP Customer Activity Repository (CAR). WDD analytics can be applied as a demand influencing factor (DIF) in UDF and F&R. WDD analytics can also integrate with the SAP Analytics Cloud (SAC), SAP Integrated Business Planning (IBP) and can work as a standalone (SaaS) solution. Planalytics works with SAP solution partners, including Groupsoft, to support technical integration efforts.

Planalytics will also be hosting a session at NRF on Tuesday, January 17 "Nailing demand forecasts: From machine learning to replenishment and everything in between" featuring a few client speakers. Looking forward to a successful NRF!

Transform Retail Digital Supply Chains with SAP and TeamViewer Augmented Reality and AI Problem statement: Companies are facing unparalleled challenges in improving the agility and resiliency in their supply chain and logistics operations to the store – and the customer. The answer to supply chain reconfigurations, shortage of workers and increased pressure for accurate and efficient online and real-time deliveries, and better store experiences is in leveraging digital technologies. Solution: TeamViewer AR/AI and SAP solutions are driving substantial gains in efficiency, accuracy, and quality through a digitally connected workforce across the entire value chain from warehousing and logistics all the way to the store.

TeamViewer Augmented Reality Use Cases in Retail

Paradox's leading conversational AI recruiting software helps global retailers like Amazon, L’Oreal, Lowe’s, CVS Health, Tractor Supply, Sobeys, Ace Hardware, Lids, Carters, and hundreds of others cut time to hire by more than half through text-to-apply, 1:1 candidate texting, automated interview scheduling, mobile-first assessments, hands-free onboarding, and more — all in a fully mobile-first experience that’s fully integrated into SAP SuccessFactors. Paradox is an SAP Endorsed App and a graduate of the SAP.io foundry — providing unparalleled expertise with the SAP platform and facilitating a partnership that’s proven to deliver meaningful value for mutual clients. For example: Compass Group, one of the world’s largest employers, now averages 5,000 hires per recruiter, per year thanks to automation that frees up hours of manual work and allows fewer recruiters to get more work done faster. Sobeys, a large Canadian grocer that employs more than 150,000 people, hired 180 people in 10 hours for a new store it was opening through a single virtual event hosted through Paradox, where candidates could apply in seconds and be offered a job on the spot. Want to learn more? Visit Paradox’s listing on the SAP Store.

• •

ENTERA™ FOR RETAIL - Full Conversion Funnel AnalysisTransform your business by understanding everything about how your customers interact with your products and associates by GDPR-Compliant AI Video Analytics ENTERA™, C2RO’s flagship product, is the Most Advanced GDPR-Compliant Video Analytics Platform in the world. What. Where. When. How...Never Who. ENTERA’s GDPR-Compliant Video Analytics Platform leverages existing store security cameras. Our partnership with SAP is transforming physical retail into experiential retail by integrating the SAP operational data with ENTERA’s 100% FACELESS shopper journey insights, socio-demo breakdowns, and full conversion funnel analysis. C2RO™ was incubated and/or funded by SAP.iO, SAP’s strategic business unit that invests in and accelerates start-up innovation.

Boost Revenue Performance by Capturing the Visitor Behavior and Demographics Retailers can link brand, product engagement, and sales/inventory data to visitors’ socio-demographic classes to maximize the ROI for in-store promotions and aligning product inventory with regional trends. Enhance Customer Experience and Increase Conversion Rates Retailers can collect customer engagement metrics and feedback from in-store promotions, marketing campaigns, and new store technologies and link them to their sales and inventory data. These insights are critical for A/B testing and analyzing trends across traffic, sales, and conversion metrics. For more information visit: www.c2ro.com

Attabotics is the world’s first 3D robotics supply chain system for modern commerce. Attabotics replaces the rows and aisles of traditional fulfillment centers with a patented storage structure and robotics shuttles that utilize both horizontal and vertical space, reducing the company’s warehouse needs by 85 percent. By empowering retailers to place fulfillment centers near high-density urban areas, Attabotics helps create jobs and decrease carbon emissions by closing the last-mile delivery gap. Attabotics has been adopted by major brands and other retailers across apparel, food and beverage and home goods. Attabotics was founded in 2016 and is based in Calgary, Alberta, Canada with fulfillment centers across the United States and Canada.

Connect with Forter

Connect with Coveo

Connect with parcelLab

Connect with Zoovu

Connect with GK

Connect with Mercaux

Connect with gicom

Connect with Adverity

Connect with Mention Me

Connect with FindMine

Connect with Obsess

Connect with Mirakl

Connect with FarEye

Connect with Planalytics

Connect with TeamViewer

Connect with Paradox

Connect with C2RO

Connect with Attabotics

Coveo delivers: AI-powered Next Generation Search across product catalogs and rich content from any source, to make products easier to discover, improve customer experience, and increase add-to-cart conversion. AI-powered Recommendations based on behavior and context, to promote relevant products and promotions that drive up AOV. AI-powered 1:1 Personalization based on product embeddings and in-session behavior to tailor the experience for each shopper or buyer in real time.