The Road to a New World of Retail
Strategic Priorities for the Intelligent Enterprise
Digital Supply Chain
Customer Centricity
New Business Models
Redefine Stores
Segment of One
SAP Retail OVERVIEW
Implement digital supply chains
Create circular supply chains from the suppliers to the consumers' homes and back. Enable fast response to changes in demand and supply. Design out waste and optimize transportation.
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Be customer centric across the value chain
Put the customer at the center of all decisions. Provide omnichannel interactions with a curated assortment of sustainable products.
Create new business models
Leverage platform scale and ecosystems to support integrated vertical business models for efficiently satisfying the consumer. Create sustainable outcomes and higher brand loyalty through expansion of service offerings and continuous engagement with consumers.
Redefine stores
Reimagine the store as a place that underlines your value proposition to the customer and provides a unique shopping experience. Empower the store associates and managers to personalize each customer’s trip. Connect the digital and physical spaces to fulfill any customer request with an endless aisle.
Serve the “segment of one”
Personalize with purpose. Differentiate through value-added services. Use digital capabilities and intelligent technologies to meet unique customer needs and preferences at scale.
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the 5 PRIORITIES
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Homepage About SAP Retail Customer Centricity Segment of One Digital Supply Chain Redefined Stores New Business Models SAP Partner Solutions Upcoming Events FMI Grocery Insights
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Road to NRF
Homepage About SAP Retail Customer Centricity Segment of One Digital Supply Chain Redefined Stores New Business Models SAP Store Upcoming Events FMI Grocery Insights
Omnichannel Planning and Optimization
New technology allows retailers to detect, predict, and anticipate unspoken needs. Understanding customer needs and sentiment is key to providing the right assortment and offerings.
Go from planning in siloed departments using stand-alone, best-of-breed applications and backward analysis . . .
. . . to being first to serve tomorrow’s demand using predictive insights and intelligence in an integrated planning suite on one common platform
Vertical Edge: Predictive Inventory and Demand Orchestration
Anticipating and executing against dynamic trends and customer preferences require even more flexible ways of planning and optimization. Comprehensive sets of business services such as forecasting, clustering, and similarity services, mixed with real-time transactional data and third-party information, build the foundation for cross-channel insights and a new generation of cloud-based planning and optimization applications.
Solution
New business capabilities delivered by the intelligent suite and industry cloud solutions enable flexible, sustainable, and responsive delivery and value-adding service for consumers.
SAP Ariba solutions SAP Integrated Business Planning for Supply Chain SAP S/4HANA for execution of planning results
SAP S/4HANA for order-to-cash process and finance SAP Commerce Cloud and SAP Customer Data Platform for consistent and secure online customer experience
Adverity Marketing Data Analytics Platform for marketing reporting and augmented analytics SAP Consumer Sales Intelligence and SAP Customer Order Sourcing for inventory information into forecasting and planning
Machine Learning services from SAP SAP Analytics Cloud
The architecture of the Intelligent Enterprise for retail companies – a combination of SAP and partner solutions for new business outcomes.
Whatever statement your outfit makes, Beeline GmbH has the perfect piece of jewelry to punctuate it. Starting out as a wholesale jeweler almost 30 years ago, Beeline grew to become a global business, selling its brands through concession partners and its own stores worldwide. Sales soon spanned more than 100 million individual items per year. With its highly manual operational processes, Beeline had trouble tracking sales, running reports, and planning for future demand accurately. It needed integrated, end-to-end process management and greater insight into customer activity. The answer was total digital transformation. The question was how to make it fast and affordable with minimal risk. Beeline realizes value faster with a digital transformation that will help it better understand customers and meet demand. Read the customer story.
Why Customer Centricity SAP Solutions Customer Success Partner Solutions
Why Customer Centricity
Allocation planning
Strategic sales and margin planning across all channels and categories transparent throughout the organization Strategic planning results and open-to-buy budgets automatically integrated into assortment planning
Merchandise and channel planning
In-season replenishment
Assortment optimization using ML-supported forecasts, store clustering, and automated option optimization Integration of forward-looking 3rd-party search data, social media input, and sentiment analysis Category management for nonseasonal items
Assortment planning
Promotion planning
Omnichannel planning platform
Master data Inventory and order data Consumption history Unified forecasting engine Optimization services Simulations Intelligent demand data foundation
5% - 20%
Increase in revenue
Reduction in unplanned markdowns
20% - 40%
Reduction in revenue loss due to stock-outs
8% - 10%
Partner Solutions
The Adverity Marketing Data Analytics Platform for marketing reporting and augmented analytics allows you to collect all marketing data into a single location, break down data silos around your company, and make all relevant information easily available and ready for further analysis. You can create new insights and utilize AI to uncover trends and insights leading to improved business decisions, higher growth, and clear marketing ROI.
Adverity Applexsus Bloomreach Capgemini dunnhumby Eversight Gicom IBM Kronos LISNR Mercaux Planalytics Radius8 Retail Solutions Rizing Stylesage Vntana Wipro
SAP partners help retail customers of all sizes take advantage of SAP’s innovative solutions to transform and simplify their business. Click here to explore solutions from featured partners.
Customer Success
85%
of retailers consider it important to make strategic use of data, including integrated, predictive, what-if, and scenario planning, and use it as a competitive differentiator …
but only 9% are able to do so.
• • • • • • •
End of season
Cross-product allocation at end of season to minimize markdown and waste
Promotions optimized using ML-supported forecasting Collaboration with marketing and digital asset management
Movement of nonseasonal products into pull replenishment Responsive replenishment for cost-optimal ordering with waste projection Optimization along factors such as lost sales, shelf cost, and product shelf life
Push of seasonal and promotional products to the store based on assortment and promotion plan Optimized allocation based on current demand and available stock, KPI targets, and store capacity In-season refill and end-of-season
BEST OF NRF WRAP-UP:
Big Idea Sessions and Daily Highlights
For many organizations, wanting to move to SAP S/4HANA isn’t the problem. The want, and the need, is there. According to ASUG’s 2019 State of the Community study, 56% of ASUG members that participated plan to implement SAP S/4HANA in the future. Most, however, are experiencing the same four roadblocks, which include not being able to prioritize the project, a lack of resources, waiting for the product to mature, or needing to justify the move. Global sporting goods company Callaway Golf ran the same central instance of its SAP ECC 6.0. system for more than 20 years. When the business ventured from designing and manufacturing golf-related products to now retailing lifestyle-related merchandize in more than 70 countries, the IT department needed to build a business case to move to SAP S/4HANA Discover more
“Our IT platform is key to driving our strategy by supporting innovation, modernization, digitalization, and scalability. Moving to SAP S/4HANA for fashion and vertical business with support from SAP MaxAttention services has given us the transparency and flexibility we need to continue to grow.” - Eileen Mahoney, Executive Vice President, Global CIO, PVH Corp. Discover more
L.L. Bean has been around for over 100 years. And as it’s grown, it’s expanded its product offerings year after year. But with interest in the brand dwindling, the L.L. Bean team found that they needed a more targeted approach. They identified their highest-value customer segment, but needed to understand what mattered to them most. That’s why they invested in Qualtrics XM. Discover more
TOP
Applexus Technologies is the global technology leader offering business consulting and SAP services to transform customers through digital innovation. SimpleRetail is an AI-powered digital store and consumer experience platform that is driving the future of retail. Our intelligent solution helps retailers deliver a superior shopping experience while building efficiencies across channels.
Creating cutting edge 1:1 digital experiences is complex. You now have the right tools; the next step is to ensure your organization is aligned to get full use of them. Bloomreach’s Professional Services team brings you advice from our product experts and best practices from across our customers to ensure you get the most out of your investment.
Leverage the established leader in SAP software implementations SAP provides innovative technology that can truly transform your business. Its world-class applications give you a proven foundation for unified operations. Its next-generation technologies propel you into the digital economy. Capgemini is a world leader in enterprise systems integration and digital transformation, including game changing priorities for our clients such as customer experience, data and analytics and cloud – working with hyperscalers like AWS, Microsoft, Google Cloud Platform… We’re also an SAP Global Platinum Reseller Partner and an SAP Global Strategic Services Partner. We provide the expertise you need to make sure your SAP projects, migrations, and digital-transformation journeys deliver the results you want for your business. Capgemini is number 1 globally in the total certified individual consultants and certifications (May 2020).
Eversight solutions dynamically optimize revenue for Brands and Retailers by continuous testing of untried prices and promotions with real shoppers enabled by AI. Our cloud-based software platforms are designed to seamlessly integrate with existing TPM/TPO infrastructure, operations, and tag change processes across the physical and digital store network. Eversight is delivering 10-25% sales incrementally above existing lift, and 2-5% margin growth, on average, for leading Brands and Retailers.
We are your leading partner for agreement and negotiation management. With innovative software solutions based on SAP we support your entire negotiation process. Additionally, we consult customers in SAP Condition Contract Settlement (SAP S/4HANA Settlement Management) for an automated settlement of agreements.
SAP Time Management by Kronos can help your retail business navigate the unique and ever-changing challenges of time management for your workforce. You can create predictable and cost-effective schedules informed by real-time analytics to gain control of your labor costs while creating a better employee experience. SAP Time Management by Kronos provides advanced capabilities that go beyond the functionalities of the SAP SuccessFactors® Employee Central Time Management application.
Radius8 Welcomer is a simple way to create relevant and engaging experiences for any anonymous mobile customers based on where they are located to drive new sales, realize higher customer lifetime value, and provide more targeted experiences that result in higher margins from promotions and returns. The engine behind these localized shopping journeys, combines a dynamic real-time consumer-facing front end with an easy-to-use back end tailored to non-technical, business users to manage.
We are specialized in solutions for the retail industry
Retail Solutions is one of the leading SAP Retail consulting companies in Europe. From our locations in Switzerland, Germany, Austria and the United Kingdom, we support customers throughout Europe.
We’re working alongside the industry’s best and brightest merchandising, planning, customer insight, and strategy teams. By empowering them with real-time data on what’s happening outside their four walls - they’re making more competitive, market-responsive, and profitable decisions every day.
VNTANA makes it fast and easy to implement 3D across your enterprise to increase online conversion and reduce returns.
Set an effective pricing strategy to achieve financial objectives at the right time with Rizing’s LifeCycle Pricing (LCP). This tool streamlines the execution of pricing strategies allowing merchants to make informed decisions to help manage category profitability, perception, and/or market share.
WEATHER-DRIVEN DEMAND ANALYTICS - Planalytics, Inc. is the global leader in Business Weather Intelligence®. Through advanced weather analysis technologies, planning and optimization solutions, and industry-specific expertise, Planalytics helps companies precisely measure weather-driven impacts and effectively manage the never-ending variability of climate.
Omnichannel Digital Solutions & In-Store Data Collection for Physical Retail. We help to deliver superior omnichannel customer experience, by giving instant access to product info, company-wide inventory, digital content, customer profiles, checkout&121 comms tools, operated by App for Sales People, Self-serve kiosk, B2C Web App – resulting in increased in-store & online sales.
IBM and SAP redefine the intelligent business standard. Together we make SAP enabled digital reinvention a reality and securely bring intelligence to the enterprise. IBM helps build smarter businesses and is a global leader in SAP transformations. We offer in-depth industry experience, multicloud and on-premises deployment expertise, and game-changing intelligent technologies.
Secure payment & proximity based experience across the retail customer journey supporting use cases for mobile checkout, curbside pickup, kiosk checkout and instore pickup.
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adidas Runtastic: Creating Personalized Experiences and Fitness Motivation for its Global Fitness Community Discover how adidas Runtastic is creating personalized experiences and fitness motivation for its global fitness community through a mobile-first approach by delivering millions of personalized messages every day — all within a single platform. Discover more
People traveled less during the pandemic so gas sales plummeted. As more people ate at home, Casey's pizza sales skyrocketed. Casey's asked SAP to help improve customers' shopping experience. Customers love Casey's new, improved app. It now generates 60% of Casey's revenue.
The team at Maui Jim used the SAP Commerce Cloud solution to establish end-to-end digital commerce processes. The technology is designed to handle high volumes of data, traffic, and orders and supports Maui Jim’s operations both as a direct-to-consumer company as well as a traditional wholesale brand manufacturer.
Adverity Bloomreach C2RO Eversight Expivi Findmine Gicom GK Hero Keytree Popwallet Radius 8
Retrieval or reconfirmation of consent Activation of unified customer profile for seamless omnichannel engagement 360-degree view of the consumer Built-in data privacy rules and consent management
Personal outcome
Context
Customer visits Web site to look up information and products Identification and creation of initial visitor profile
Reward for customer advocacy such as writing a review and posting to social media Zero-click replacement-based predicted consumption Optimized returns process with intelligent quality inspection process
In-store production of serialized products based on individual customer data and personalized mix Refillable packaging to avoid plastic waste Omnichannel delivery options Flexible consumption models
Personalized recommendations and offers based on contextual data in the moment Offer to join loyalty program and earn points for social activities and referring friends
Capturing and collecting customer data to create personalized offer Tracking social media activity, personal preferences, calendar, shopping history, across all channels
Awareness
Customization
Consent
Loyalty
The architecture of the Intelligent Enterprise for retail companies – a combination of SAP and partner solutions for new business outcomes
IoT services from SAP SAP Analytics Cloud
SAP Consumer Sales Intelligence for detailed customer insight SAP Customer Order Sourcing for omnichannel order orchestration Annex Cloud for loyalty management FINDMINE for giving guidance on complete looks
SAP S/4HANA and SAP Customer Activity Repository for omnichannel fulfillment
SAP Customer Experience for marketing and loyalty management SAP Billing and Revenue Innovation Management for subscription order management
New business capabilities delivered by the intelligent suite and industry cloud solutions enable solutions that precisely fit the needs of a single customer.
Connect to Your Customers’ Lifestyle
Presenting unique products and offers to customers helps them express individuality and helps retailers establish life time relationships.Vertical retailers that own the entire supply chain from product development and production to distribution are the first to adjust their processes to mass-customized items. In the future, individualized production will take place in store or even the customer’s home, using frameworks for digital designs and 3D printing. Availability of DNA information will allow deeper personalization across product categories.
Vertical Edge: Deep personalization and production anywhere
Increase in customer satisfaction
10% - 20%
Reduction in customer churn
10% - 15%
Increase in revenue from cross-/up-sell
~75%
of retailers consider it important to deliver a fun, contextual, and personalized customer experience …
but only 10% are able to do so.
… to serving the segment of one with individualized offerings and services based on real-time context
From catering to customer segments with reactive offers and limited personalization …
Why Segment of One
Serving your customers by name and according to their personal preferences and needs drives new levels of customer value, brand loyalty, and profitability.
Connect to your customers’ lifestyle
Why Segment of One SAP Solutions Customer Success Partner Solutions
SAP Customer Data Platform for secure customer data management and loyalty
Personalization
Maui Jim: Using E-Commerce to Become One of the Fastest-Growing Sunglass Brands
Casey's Moves Fast To Stay Relevant
Increase sales and improve your customer experience with 3D Customization Expivi enables brands and retailers to visualize and personalize their products in 3D and Augmented Reality (AR). Expivi is an interactive and visual platform that generates a great online experience with instant 3D configurations and visualization.
Guide customers with your brand's unique expertise without adding manual work for your teams: create style guides for every customer for every product and every season, unleash your store associates as personal stylists, dynamically spin up landing pages around any theme or campaign, and more - Use data on margin, sell through, and more to push products that maximize the KPIs you care most about, while protecting your brand's unique point of view - Ensure there's enough "on-brand" content to populate every customer segment and channel (stores, ecommerce, social media, email, SMS, etc.)
Excess inventory? Meet INTURN. As an extension to any SAP ERP, we offer the only global enterprise software solution to provide a system of record for managing slow-moving or excess inventory across industries. By streamlining workflows, our platform empowers brands like yours to reduce inefficiencies and improve product margins—all while ensuring channel protection. Due to COVID-19 there has been a massive build-up of inventory. INTURN manages and streamlines slow-moving and excess inventory maximizing sale margins and speed to market.
OneRail is a delivery orchestration platform that connects shippers to an extensive courier ecosystem in real time to automate deliveries, optimize their final mile, and control the entire delivery supply chain in one platform. From the demand signal to proof of delivery, OneRail provides complete visibility, tracking, and exception management.
ParcelLab is a cloud-based solution (SaaS) is built on a technology core for real-time monitoring of operations data to create Operations and Logistics transparency, improve customer experience and predict issues post-sales. We enable highly customizable workflow automations that create engaging and supportive customer experiences.
SAP and GK together provide a superior omnichannel experience with a combination of unrivaled solutions for retailers worldwide. SAP distributes most GK Software solutions worldwide under its own brand: Omnichannel Point of Sale, In-Store Operations, Mobile Consumer Assistant, Dynamic Pricing, Cloud POS and Frictionless Checkout.
C2RO is revolutionizing the physical world. C2RO leverages the existing surveillance cameras to accurately analyze the behaviour, demographics and journey of people in a facility. C2RO’s flagship product, Perceive, is enabling data-driven decision making, optimization of operations, and transformation of physical facilities into safe, engaging, and immersive environments for visitors. The C2RO biometric-free solutions are built for scale and are GDPR-compliant.
Online Shopping Made Human - Bring the store experience online with the #1 virtual shopping app.
Exceptional Enterprise Digital Solutions Keytree, a Deloitte business, is an international award-winning design and technology consultancy and product developer, we help transform digital potential into business reality. Reimagine Everything How can you thrive when continuous disruption keeps redefining possibilities? It’s time to reimagine everything – relationships, data, markets, the workforce and more.
Deliver contactless customer experiences at scale through mobile wallets like Apple Wallet and Google Pay. Experiences include dynamic coupons and offers, rebates, loyalty and gift cards, event tickets, and other lightweight branded content that lives in the mobile wallet and integrates with SAP.
Attune Consulting Applexus Capgemini Expivi Fabric Fujitsu IBM Incture Inturn (Smart SKUs) One Rail ParcelLab Planalytics Queen of Raw Retail Solutions Rizing Savantis SPS Commerce Wipro
Trusted SAP Solutions Provider to the Fashion and Lifestyle Industry.We empower fashion and lifestyle companies to transition to the digital age by leveraging the latest SAP technology. Easily manage the entire fashion process—from manufacturing, private brand retail, and wholesale with our suite of integrated, configurable solutions.
Consistent collaboration on product data Gather mood boards, collections, color trends, etc. from social media Diversified supplier network for risk mitigation Onboarding smallholder farms and minority owned businesses
Collaborative product design based on a set of globally secure product data and goal of packaging reduction Inclusion of customer feedback Optimized returns processes with intelligent quality inspection processes
Customer pickup or delivery Convenient returns process Product and experience feedback Global inventory visibility for stores, distribution centers, and suppliers’ stock
In-store logistics with RFID enablement In-store fulfillment of online orders and last-mile delivery Intelligent push strategies for seasonal and promotional items Cost-optimized replenishment
Determination of product availability across locations Integrated warehouse and transportation management Pinpointing disruptive events for immediate action Agility to execute on non-traditional delivery methods
SAP Consumer Sales Intelligence and SAP Customer Order Sourcing for global inventory and order orchestration
SAP Intelligent Product Design for collaborative product development INTURN for inventory lifecycle management parcelLab to control postpurchase communication and integration to carriers
SAP S/4HANA for embedded supply chain execution
SAP Ariba solutions for supplier onboarding SAP Integrated Business Planning for Supply Chain and SAP Logistics Business Network for demand and supply match and risk
New business capabilities delivered by the intelligent suite and industry cloud solutions enable sustainable and circular supply chains offering responsive and flexible fulfillment options for consumers.
Run Sustainable Consumer Supply Chains
The warehouse of the future will be characterized by demand-driven, automated capacity management; advances in tracking and visibility using the IoT; and advances in automation supported by virtual reality, drones, and autonomous vehicles. Warehousing and automation will be available on demand to accommodate volatile demand and capacity needs.
Vertical Edge: Hands-Free Supply Chain
Lower days in inventory
58%
Lower revenue loss due to stocks-outs
89%
Lower transportation spend
~70%
of retailers consider it important to have visibility into the global inventory pool and optimize it for a “source anywhere, fulfill anywhere” model …
but only 15% are able to do so.
… to a resilient supply network that quickly and efficiently delivers what customers want where and when they want it while minimizing the sustainability impact.
From operational lean logistics processes for material flows that were focused on cost-efficiency …
Why Digital Supply Chain
Retailers need to redesign supply chains into consumer value chains with full transparency and commitment to customer service while increasing efficiency and optimizing cost.
Why Digital Supply Chain SAP Solutions Customer Success Partner Solutions
Inventory optimization strategies across network Non-linear supply chains Collaborative demand and supply planning Segmentation and allocation of supply using rules-based demand prioritization Omnichannel sourcing and order orchestration
Every company has a crisis plan for dealing with emergencies, and so did Coop, the Swiss retail giant, back in February when the coronavirus pandemic first hit Europe. “That plan wasn't quite adequate, since we were not in a normal crisis mode,” said Tim Sutor, Team Lead of In-Store Merchandise Processes and Store Replenishment at Coop. “We’d never seen anything of this magnitude. We had to adapt very fast to keep our shelves stocked and all supermarkets nationwide open.” Discover more
Forecasting Tool Helps Supermarket Chain Increase Market Share During Crisis
Retail Point of sale (POS) irregularities generate losses in the tens and hundreds of millions. Therefore retailers must be able to continuously analyze their store processes and identify irregularities immediately. SAP® Loss Prevention by Fujitsu provides: Quick identification of irregularities: deep insight into all store processes and quick identification of irregularities while remaining compliant with regulatory mandates (GDPR) Comprehensive and out-of-the-box: software allows you to uncover activities in individual transactions as well as existing structures at the POS that indicate process inconsistencies, inadequate training or even intent. Frequent scenarios are provided as standard and can be configured in an agile way. Flexible operating model: solution available on-premises, in the cloud or as a managed service Time savings: up to 40% faster evaluation of alerts; short response time
Incture® is a digital systems company and a community of passionate, purpose-led individuals seeking to enhance people’s lives with technology. We deliver digital solutions including Cherrywork® intelligent digital applications and systems, with speed and at scale to address their customers’ complex business challenges and opportunities. We are one of the largest providers of digital applications and technology solutions on SAP Business Technology Platform. The company has 500+ employees with expertise in SAP Cloud Platform, SAP Analytics Cloud & Business Technology Platform. Our focus industries include Manufacturing, Consumer Goods & Retail, Energy & Natural Resources and Life Sciences. Headquartered in Bangalore, India with offices in North America, Southeast Asia, Australia, Europe and the Middle East, Incture currently serves more than 90 customers globally. Incture, Cherrywork and other Cherrywork applications are registered trademarks of Incture Technologies Private Limited.
WEATHER-DRIVEN DEMAND ANALYTICS Planalytics, Inc. is the global leader in Business Weather Intelligence®. Through advanced weather analysis technologies, planning and optimization solutions, and industry-specific expertise, Planalytics helps companies precisely measure weather-driven impacts and effectively manage the never-ending variability of climate.
We are specialized in solutions for the retail industry. Retail Solutions is one of the leading SAP Retail consulting companies in Europe. From our locations in Switzerland, Germany, Austria and the United Kingdom, we support customers throughout Europe.
Savantis is a leading provider of end-to-end solutions and support for the digital transformation of retail businesses. With more than 20 years of experience helping businesses succeed, Savantis has the capabilities, expertise, and latest technological solutions built on SAP® to help retailers compete in today’s market.
Connect to your trading partners with ease via prebuilt IDoc and S/4 HANA API’s for EDI integration. As the industry’s only full-service EDI and vendor enablement provider, SPS goes beyond the technology with a full-service team that handles all the operational and technical details.
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Turn Deadstock Into Dollars
Learn how Woolworths is making the buying experience easier and more satisfying for stakeholders with SAP Ariba solutions. Discover more
Woolworths: Using a Procurement Platform in the Cloud to Simplify Buying Decisions and Create Value
Unified tech platform helps Tapestry weed out duplication that resulted from acquisitions of Kate Spade, Stuart Weitzman Discover more
Applexus C2RO Censia CitiXsys dunnhumby Findmine GK Hero Keytree Kronos Mercaux One Rail ParcelLab WorkForce Software
Capturing customer behavior based on privacy compliance Optimize store operations, layout, and price points, detect trends, and support clienteling
SAP Consumer Sales Intelligence for store-based product interactions
KIT – Keytree In-Store Technology for clienteling Shelf optimizer for SAP Analytics for better assortments and offers SAP Dynamic Pricing by GK for optimized markdowns and real-time pricing
SAP Customer Experience portfolio for customer interactions SAP S/4HANA for in-store merchandise management and inventory applications SAP Customer Activity Repository –a real-time foundation for omnichannel orchestration
New business capabilities delivered by the intelligent suite and industry cloud solutions turn stores into data-driven, tech-enabled fulfillment centers for an ultraconvenient shopping experience.
Brand Experience, Ultraconvenience, Omnifulfillment
The store of the future has bridged the gap between online and physical. It centers around innovative customer experiences and efficient workspaces for employees. In-store technology such as RFID, AR and VR, smart shelves, and sensors support a wide variety of use cases for better merchandise and inventory management, dynamic task management for associates, and one-to-one customer engagements.
Vertical Edge: The Intelligent Store – A Data-Driven, Technology-Enabled, Omnifulfillment Center
74%
of retailers consider it important to equip store associates with real-time product and inventory information to help them serve shoppers better …
but only 30% are able to do so.
… to a digitalized store that serves customers individually and provides additional value enabled by automation and increased efficiency.
From traditional anonymous shopping in a standard take-away manner …
Why Redefine Stores
The physical store becomes a core component of the omnichannel journey that affects customer engagement as well as the job description of the store associates and managers.
Redefined Stores
Why Redefined Stores SAP Solutions Customer Success Partner Solutions
Revenue increase
Reduction of store operating cost
Increase in store FTE productivity
5% - 10%
Digitalized store
Store optimization
Shopper recognition based on privacy settings Recommendations for offers based on known and predicted preferences
Clienteling
Comprehensive real-time insights into all areas of the store business Role-based dashboards Employee learning
Store performance
Smart mirrors, interactive AR/VR kiosks Interactive digital signage and in-store navigation Frictionless checkout Scan-and-go shopping concepts Product training
Store experience
Smart shelves for auto-replenishment RFID enabled store transactions Task-driven staff worklist with in-store navigation and augmented reality
Store automation
Fulfillment service supporting click and collect, curbside pickup, endless aisle, and last-mile delivery Seamless returns processes Dark store processes Inventory at your fingertips with goods movement processes and store ordering apps
Omnichannel services
Convenience food and meals Product personalization
In-store production
Owner of Coach Brand Fashions an IT Makeover
Censia Talent Intelligence™ harnesses the power of AI to help enterprises scale faster and hire better people that stay longer, for a fraction of the time and cost it takes today. Censia adds AI-powered talent intelligence directly into the SuccessFactors Recruiting Suite that transforms the way enterprises recruit, providing SAP SuccessFactors customers with recruiting efficiency standardization.
iVend Retail by CitiXsys delivers Enterprise Retail Management Solutions on Cloud. Our SaaS platform empowers retailers to provide exceptional customer experiences throughout the entire shopper journey. Currently used in over 90 countries, iVend Retail is available worldwide through a network of certified partners.
WorkForce Software is a leading global provider of cloud-based workforce management solutions – no matter how unique your pay rules, labor regulations, schedules, and employee self-service needs.
Valora's first cashier-free convenience stores opened their doors with avec box. Access, purchase and payment are controlled by the avec app. In the new stores, convenience refers not only to the product range, but the entire shopping experience.
Cashless and customer friendly: How is Valora revolutionizing the shopping experience
Customers can shop around the clock and at their own pace, and a smartphone app is both key to the store and payment method. See how Valora is using SAP Customer Data Cloud to personalize their customer experience.
New Convenience Story concepts with the help of SAP Customer Experience
CLICK HERE TO PLAY
“Our IT platform is key to driving our strategy by supporting innovation, modernization, digitalization, and scalability. Moving to SAP S/4HANA for fashion and vertical business with support from SAP MaxAttention services has given us the transparency and flexibility we need to continue to grow.”Eileen Mahoney, Executive Vice President, Global CIO, PVH Corp Discover more
Walgreens Boots Alliance's (WBA) digital transformation journey included migration of the company’s massive 100-terabyte SAP estate to the cloud. After a smooth migration to Azure in less than a day, WBA now enjoys improved performance, agility, and centralized data insights that provide better customer service. Discover more
Walgreens Boots Alliance Transforms with SAP Solutions and Microsoft Azure
Attune Consulting Fujitsu Incture Savantis WorkForce Software
Trusted SAP Solutions Provider to the Fashion and Lifestyle Industry. We empower fashion and lifestyle companies to transition to the digital age by leveraging the latest SAP technology. Easily manage the entire fashion process—from manufacturing, private brand retail, and wholesale with our suite of integrated, configurable solutions.
Platform networks
• Pay for outcomes • Product as a service • Pay by usage
Private label
SAP Data Warehouse Cloud for enterprise reporting
SAP Commerce Marketplace Management by Mirakl for expansion of products and services SAP Mobile Consumer Assistant by GK for smart mobile shopping, payment, and loyalty management
New business capabilities delivered by the intelligent suite and industry cloud solutions enable retailers to create networks based on an open and flexible architecture to deliver value-added service for consumers.
Create Magnetic Platforms for Superior Customer Value
To address customer outcomes in a holistic manner, solution architectures must be able to seamlessly meld together capabilities across various business areas. Capturing and integrating customer feedback and experience data improve offerings and services, increase loyalty, and foster subscription renewals.
Vertical Edge: Selling Outcomes Beyond Products
New revenue generation with new business models
Increase in customer loyalty
Brand extension to other businesses
>60%
of organizations consider it important to work with their broader ecosystem to drive successful business models …
but only 25% are able to do so.
… to addressing consumers’ personal outcomes holistically, leveraging platform scale with new customer offers across industry boundaries.
From verticalizing business models in a single industry context …
Why New Business Models
The use of Big Data, artificial intelligence, and platform technology creates opportunities for sustained consumer value, resulting in lifelong customer relationships
Why New Business Models SAP Solutions Customer Success Partner Solutions
SAP Customer Experience for cross-platform marketing SAP Business Network –Ariba Network and SAP Concur solutions
SAP Customer Data Cloud for customer data management SAP S/4HANA for industry operability on one platform
Business to business with franchise stores
Business to consumer with own stores
• Onboarding • Integration • Analytics • Consumer insights
Consumption Based Models
Sharing Economy
Ecosystem Selling
Value added services
Superior customer value with holistic service and product offerings
• Peer to Peer • Community based platform • Reselling • Rentals and trade-ins
• Social loyalty programs • Community building
• Installation and maintenance • Custom manufacturing and tailoring • Training and education • Hospitality and events
How does SAP help address Retail’s biggest challenges? Trusted, personalized shopping experiences – delivered profitably and at scale.
Retail Experiences Consumers Can Trust
208
250
OF THE
top retailers in the world run SAP solutions
fastest-growing retailers in the world run SAP solutions
top food retailers in the world are SAP customers
top apparel and footwear retailers in the world run SAP solutions
86%
of the retailers in the Forbes Global 2000 are SAP customers
13,400
retail customers in 121 countries
14,100
consumer products companies in 134 countries are innovating with SAP
18
25
24
20
Retail companies are balancing disruption and continuity
The year 2020 has accelerated the need for online retail, new shopping experiences, and sustainable business. Retail solutions from SAP can help you drive efficiency and deliver relevant, personalized customer experiences anywhere, anytime.
• Single Customer View • Consent-Based Marketing • Marketing Execution
• Merchandising • Merchandising Intelligence • Product Design and Development • Master Data Management for Merchandising • Merchandise and Assortment Planning • Pricing and Promotions
• Forecasting, Allocation, and Replenishment • Omnichannel Inventory and Order Response • Warehouse Management • Yard Logistics • Transportation Management • Track and Trace and Logistics Networks
• Commerce Management and Personalization • Retail Store Management • Omnichannel Sales Order Management • Customer Service • Customer Experience Management
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Simplify HR processes and engage your workforce to drive better business results, empower your workforce, and develop your talent. Learn more
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Bring together financial processes with automated, real-time analytics, and translate them into forward-looking business insight across the entire organization. Learn more
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Leverage business applications that use the latest technology advancements – including the SAP HANA platform, cloud, mobile, and more. Learn more
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New World of Retail Webinar Series
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Getting your inventory to the right locations – profitably – has become harder than ever. How can you bring more customer-centricity and science to the art of planning? And how can you determine which tools and technology will truly increase organizational efficiency and resiliency? Join this Webinar to learn how you can quickly sense planning deviations and diagnose situations in order to ensure you’re optimizing inventory, satisfying customers, maximizing revenue, and minimizing waste.
Webinar 1:
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Resilient Planning for the New Retail Environment
SPEAKERS: Jose Paredes Hernandez - Global SAP Retail Leader, IBM Kristin Howell - Global VP of Retail, SAP Jason Boyer - Chief Solution Owner, Predictive Planning, Industry Cloud, SAP
With Cyber Monday in the rear-view mirror, will you be able to handle the great post-holiday gift exchange? As customers increasingly make purchases outside of brick-and-mortar stores, the growing complexity of meeting their demands is poised to wreak havoc on supply chains. Join us to hear Matt Laukaitis, Global Manager of Consumer Industries at SAP, share how best-run retailers are managing inventory and fulfillment to meet customers’ expectations and keep their loyalty.
SPEAKERS: Matt Laukaitis - Global Manager of Consumer Industries, SAP Kara Lutley Reed | Solution Manager, Retail Industry Business Unit, SAP
Webinar 2:
Holiday Hangover 2021: Are You Ready for the Next-Gen Consumer?
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High unemployment rates and shortages of qualified employees are hot topics in the retail industry. In fact, research predicts that retailers will continue to struggle to find staff well into 2022. But while having the ability to attract and train talent is one challenge, attracting and training the next generation of workers – Gen Z and Millennials – is another. How can your brand demonstrate its commitment to the values and transparency these candidates require? Join a panel of experts to explore best practices for connecting, attracting, and recruiting next-gen talent.
SPEAKERS: Karen Milone - Solution Manager, Employee Engagement, Retail at SAP Robin Barrett Wilson, Industry Executive Advisor - Fashion, SAP
Webinar 3:
To be announced
Finding Talent to Represent Your Brand: How to Successfully Attract and Recruit Gen Z and Millennials
While returns have been an age-old problem in retail, volumes have skyrocketed over the past two years. In that time leading retailers have been working diligently to identify the fundamental source of the problem and have adjusted their operational approaches to meet the challenge head on. With recently released RIS research as the backdrop, part 1 of this 2-part exclusive webinar series will explore the depth of the returns problem and some of the major disruptions poorly executed returns management can have on an organization. In this session you will: • Gain insights from RIS latest returns management research • Hear lessons learned from collaborating with retailers on their returns process • Learn the top three issues retailers are facing – and how to start overcoming them
SPEAKERS: Karen Milone - Solution Manager, Employee Engagement, Retail at SAP Robin Barrett Wilson - Industry Advisor, Retail at SAP
Webinar 4:
The Evolving State of Retail Returns (Part 1)
Part 1 of this webinar series explored how deep a flawed returns process can penetrate an organization. From a poor customer experience to margin loss to a negative impact on the environment — rising returns volume is the 10,000-pound gorilla that must be dealt with. In the second and final installment we will explore how to move from finding the problem to fixing it. With RIS’ recently released returns management research as the backdrop attendees will: • • •
Webinar 5:
Solving the Returns Conundrum (Part 2)
Hear how to deal with the trade-off of consumer convenience and operational efficiencies Discover how technology can enhance the returns process Learn how leading retailers are turning their returns process into a competitive advantage
Digitally native brands continue to tap into new consumer white spaces, push the boundary on customer experience, and set high watermarks on sustainability and DE&I. By leading the way in innovation these brands are transforming the industry as a whole. The Lead's annual Foremost 50 list highlights high-growth and high-impact digital natives that are at the forefront of change. Come join SAP retail experts for a conversation with The Lead Team as they share findings from research for this year's Foremost 50 list. Discover what recent exit and fundraising trends tell us about the future of these brands.
SPEAKERS: Kara Reed, Solution Manager, Retail Industry Business Unit, SAP Robin Barrett Wilson, Industry Executive Advisor - Fashion, SAP Sonal Ghandi, Chief Product Officer, The Lead
Webinar 6:
How Digital Natives Continue To Lead the Way in Innovation
Wednesday, March 23, 2022 2:00 PM EDT
Turmoil, upheaval, and uncertainty – these words were already on grocery executives’ minds before the COVID-19 pandemic turned the world upside-down. According to FMI, the transition to weekly online shopping (as a portion of all grocery spend) skyrocketed to 27.9% within the first four weeks of a lockdown that impacted 94% of the U.S. population. This paradigm shift to online shopping marks the beginning of a new era for the grocery industry. And somewhat paradoxically, it means that the in-store employee experience will likely become even more critical when creating customer experiences that build brand loyalty and grow online and offline revenue.
In-Store Employees Are Keys to Online Revenue Growth
Tune in as our Capgemini experts Lindsey Mazza, Global Consumer Products and Retail Domains Lead and John Waymire, VP Consumer Products, join SAP’s Randy Evins, Industry Executive Advisor, to discuss the rise of omni-channel in grocery and the impact the pandemic has had on customer experiences and behaviors. Watch now.
The evolution of the grocery experience in a post COVID world
Hear from industry experts as they share the latest trends in retail and consumer products manufacturing. In this episode, our experts discuss the overall themes from Midwinter and share key takeaways from President and CEO, Leslie Sarasin of FMI, on the state of the industry and her forward-looking keynote; Steven Kotler, New York Times Bestselling Author and Award-winning Journalist, on innovation and speed of change; Stuart Aitken, Chief Merchant and Marketing Officer for The Kroger Co., on health and safety and strategy pivots; and Suzy Monford, President and CEO of PCC Community Markets, on collaboration and role of technology.
FMI Midwinter in 15 Minutes
Enterprise Retail Management
Responsive Supply Chain
Customer-Focused Merchandising
Revenue Optimization
Customer Data Science
Operations Experience Management
Micro-fulfillment
Electronic Data Interchange (EDI)
AI Video Analytics
Final Mile Delivery
Seamless Shopping
Explore transformative solutions on the road to a new world of retail in digital supply chains, customer centricity, redefined stores, and more.
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When businesses are built around the people they serve, the world becomes a better place – and every customer experience becomes more meaningful. It’s why customer data has never been so important. But to maximise its potential and use data to inform smarter decisions, businesses need the ability to interpret and act on customer insight at scale and in real-time. dunnhumby empowers retailers and brands to do this through more relevant and engaging experiences. We help our clients build Customer First strategies with cutting edge solutions, and we never stop innovating – ensuring the decisions clients make encourage customers to return, time after time.
Perfect the science of shopping The dunnhumby Customer Data Science Platform is our unique mix of technology, software and consulting, enabling businesses to increase revenue and profits by delivering exceptional experiences for their customers – in-store, offline and online. dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro. “Through our partnership with dunnhumby, we have seen an increase in sales, units, and visits, which has added relevance in our customers’ lives and is making us a destination in our market place.” Deidre Zimmermann, Raley’s SVP Marketing
Helping retailers and brands deliver better experiences through Customer First strategies
We bring people and brands closer together by closing the experience gap post-sales and beyond, transforming operational complexity into opportunities to outperform for 500+ brands worldwide, including IKEA, Bose, Puma, Farfetch and Nespresso. With offices in New York, Munich, London and Paris, we have been highlighted by the Financial Times as one of the fastest-growing technology companies in 2020.
Monitoring over three million shipments per day Actively managing Operations Experience in 153 countries across the globe Sending around seven million pro-active, personalized, event-driven emails Tracking shipping data from more than 150+ carriers worldwide, including DHL, FedEx & DPD Creating over 30 million reasons for people to fall in love with brands each day For brands, that means more chances to create relationships that last. And for the people that buy from them, it means turning mundane operational moments into moments of joy.
• • • • • •
It’s all in a day’s work for us:
parcelLab is the leading Operations Experience Management platform globally
Leveraging advanced software, robotics, and automation, Fabric’s solution empowers retailers to drastically improve their consumer experience while improving operational efficiency and driving costs down. Founded in 2015, Fabric has raised $138 million to date and is backed by Aleph, Corner Ventures, Canada Pension Plan Investment Board (CPPIB), Evolv (Kraft Heinz), Innovation Endeavors, La Maison, Playground Ventures, and Temasek. With offices in New York City, Atlanta and Tel Aviv, Fabric is constantly growing with over 200 team members globally and 20 sites under development/contract, including four operational micro-fulfillment centers. Fabric continues its rapid expansion and plans to continue rolling out its operations in key urban locations, as it realizes its mission, to bring brands and online shoppers closer.
Fabric enables retailers to offer same-day delivery at profitable unit economics, empowering retailers to drive revenue and customer loyalty with a network of micro-fulfillment centers that serve as local inventory hubs, close to end-customers.
The SPS full-service solution includes everything you need to connect with your trading partners and optimize supply chain transactions with your SAP system. With SPS Commerce, you can join 600+ SAP EDI customers in gaining a full-service native integration solution allowing you to:
“Our decision to partner with SPS Commerce has resulted in the elimination of our EDI backlog, reduced IT costs, and increased efficiencies in serving our retail customers.” – Chris Rousseau, SVP of Information Technology at Callaway
Eliminate mapping struggles with a single connection to SPS that ensures ongoing EDI compliance with all trading partners Gain efficiency and scalability by automating processes using business rules unique to your organization Save time on data entry and audits by automatically transferring data into and out of your SAP system Minimize risks and costly errors by correcting errors before they reach your ERP system Boost visibility across your business with insight into every EDI transaction and document Leverage fixed and known pricing to stay within budget
If you’re migrating your ERP to SAP, you need an efficient way to handle your EDI needs. Our experts can help align your EDI with your digital transformation goals.
An iVend Retail setup can range from a single outlet to a multi-geography store environment, with complete integration of day-to-day operations. Together, iVend Retail and SAP ERP help retailers grow their customer base and increase profits by moving to a single, real-time platform. Gain insights into customer behavior; anticipate demand; manage inventory; and deliver personalized, omnichannel offers and services — wherever your customers choose to engage.
Customer Success Story — MonkeySports, Inc.
Challenges Outdated Point of Sale (POS) system resulting in slow processes Inefficient transaction processing often resulting in missing transactions No integration between POS and SAP Business One No ability to offer a loyalty program and other promotions
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Solution iVend Retail provided MonkeySports a reliable retail solution enabling them to streamline their operations; and more importantly, it worked alongside their SAP Business One solution. iVend Retail gives the management team at MonkeySports access to centralized data from all sales channels with real-time visibility into sales and inventory data, and a common inventory pool for managing their multiple stores.
iVend Retail paired with SAP ERP provides an end-to-end, omnichannel retail management solution that covers everything from POS to back office to head office operations.
80% of retailer needs change every year. Learn how iVend Retail can help you meet shopper demands and remain competitive.
"Our decision to invest in iVend Retail has allowed our MonkeySports to grow. iVend Retail offers a wealth of omnichannel capabilities and we hope to take advantage of these solutions in the future." Justin Baribault, MonkeySports, Inc.
Global brands and retailers rely on the Eversight platform to optimize pricing in response to market conditions and to deliver higher ROI on promotional spend. Eversight’s Pricing Suite and Offer Innovation Suite solutions are driving strong margin and sales volume improvements for leading companies such as Coca-Cola, Frito-Lay, Raley’s, and Schnucks. Founded in 2013, Eversight is headquartered in Palo Alto, California.
One leading CPG company wanted to augment trade guidance with experimentation. Offer Innovation was implemented at scale and continuously uncovered new higher performing promotions that resonated with shoppers providing an “outside-in” view of shopper behavior. This insight was targeted by customer, geography, brand, product, season, among a variety of other dimensions. The field was empowered to execute on current, correct, and complete trade guidance by leveraging guidelines that informed the annual trade planning process. This resulted in: +3.7% in total sales +23% higher sales lift over non-Eversight events +53% higher unit lift over non-Eversight events
Eversight is the recognized leader in AI-powered pricing and promotions.
Whatever your needs — an iron-clad business case before software selection, an SAP® S/4HANA implementation, or services and support to transition post-go-live — we can help.
Business Consulting
We ensure that our clients have the right solutions at the right cost and maximize the business benefits of their SAP software investments.
Whether you are looking for a Cloud or hybrid implementation or extending an existing solution, we can help.
We can help you whether you require post go-live support, optimization, or evolution services.
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It’s the experience that matters. At Rizing, we have deep expertise in retail and a passion for empowering organizations to unlock the intelligent enterprise with cloud technologies from SAP and cutting-edge products, like LifeCycle Pricing®, from our own developers who understand your unique needs. We deliver on our promises with end-to-end services for every stage of your transformation.
C2RO PERCEIVE™ is enabling data-driven decision making, optimization of operations, and transformation of physical facilities into safe, engaging, and immersive environments for visitors. C2RO PERCEIVE™ re-uses the existing surveillance cameras to analyze customer behavior and develop demographically classified journeys even in large physical spaces where there are significant gaps in coverage, without using biometric data.
Customer Success Story — GLOBAL CONVENIENCE STORE BRAND Increasing $ per SqFt by 10% in COVID age
With over 15k locations across North America and Europe, this convenience retail customer has been tackling the COVID-19 challenge and has seen performance across locations diverge. They were seeking a solution that could help them make data-driven changes. THE CHALLENGE In many locations the revenue per square foot was well below target. The retailer needed to understand how customer flow related to product placement and transactions. Traditional heatmaps didn’t provide the insights that were needed because they could not isolate visitor journeys from daily staff traffic. THE RESULT C2RO PERCEIVE™ accurately separated staff traffic from visitor traffic and allowed the customer to understand how the flow led to gaps in impulse transactions. By changing layout and product placement, revenue per square foot increased by 10% across several target locations.
Transforming the Physical World into Actionable Data
SELECTED CLIENT LIST Couche-Tard Passy Plaza
Primor Lillenium
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OneRail perfects the final mile for the world’s largest brands, driving revenue, operational efficiencies and higher margins with a responsive customer experience. With smart automation and 100% visibility, OneRail optimizes your supply chain to: – Seamlessly Meet Omnichannel Demand – Reduce Operating Expenses up to 70% – Increase Fulfillment Speed by 35% – Benefit from 100% Price Predictability
About OneRail Headquartered in Orlando, Florida, OneRail is a leading omnichannel fulfillment platform. Its network of 7MM couriers and exceptional CX streamline final mile logistics, meeting delivery demand and improving dependability, speed and cost.
USA-BASED LOGISTICS MANAGEMENT OneRail's 24/7 USA-based customer experience team maintains control tower visibility over every vehicle, managing exceptions in real time for an average 98.6% on-time rate.
CONNECTED COURIER CAPACITY Get instant access to our trusted network of 7MM+ drivers to support your own fleet. Your products are in good hands from dispatch to doorstep. INTUITIVE API The adaptable, scalable solution easily integrates with E-Commerce systems, intelligently matching each delivery with the best courier who can meet the desired speed at the lowest price.
3 Solutions in 1:
SELECTED CLIENT LIST American Tire Distributors Advance Auto Parts Tractor Supply Co.
Menards TBC Corporation Milton CAT
Faster Fulfillment, Serious Savings
If the past year has taught us anything, it is that major supply chain disruptions can, and do, happen. And whether you are a supplier, a retailer or a consumer, the fallout from these disruptions can be devastating. Advanced technologies and tools such as predictive analytics, artificial intelligence, and machine learning can help companies recognize potential supply chain issues before they occur and implement strategies to minimize the impact. Utilizing these tools requires a solid foundation such as SAP S/4HANA and a consulting firm that truly understands today’s supply chain challenges. Applexus Technologies has the skills and experience to enable an intelligent and responsive supply chain by optimizing business processes and providing contextual insights through embedded analytics. A proven track record of implementing SAP S/4HANA solutions, complemented by industry-specific IP assets, pre-configured SAP packages, methodology and add-on solutions is what sets Applexus apart from the competition and helps their customers:
Our industry recognized, market-leading analytics practice helps companies use AI and predictive analytics to forecast demand and minimize supply chain disruptions. Along with our deep functional and technical experience with S/4HANA and supply chain business processes, Applexus can help you future-proof your supply chain. About Applexus Applexus is a global technology firm and SAP Gold-level partner specializing in advisory, implementation, and management of SAP S/4HANA and analytics solutions across retail, fashion, consumer goods, life sciences and manufacturing industries. The Applexus-SAP partnership runs deep and covers many solutions and business areas that help companies run better with SAP.
Deliver a superior user experience Automate processes to optimize the supply chain and drive up productivity Infuse actionable insights to identify and minimize supply chain disruptions
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Applexus is a global technology firm, headquartered in Seattle, offering SAP-focused business consulting, technology services and innovative products to deliver the promise of a digital supply chain to their customers.
The world of retail is changing at an accelerated pace, especially in light of the sudden and drastic changes brought about by the COVID-19 pandemic. The “build it and they will come” mentality is gone; retailers need to give consumers a reason to shop their brick and mortar and/or online stores. Consumers are demanding flexibility in when, where and how they shop and expect to find the products they want in stock when they want them. Retailers need to respond to these demands with innovative solutions while minimizing added expenses and preserving margins. Enter SimpleRetail, a next-generation, mobile-based, seamless shopping experience built to engage customers across all channels (in-store, click-and-collect, home delivery and digital self-service) with innovative features such as smart product recommendations, customer loyalty, clienteling and more. Powered by AI, SimpleRetail includes features to optimize and support store operations and store associates, making you more efficient and better equipped to meet fluctuating consumer demand. Best of all, SimpleRetail can be quickly and seamlessly integrated with most leading ERP solutions and applications including over 50 pre-built SAP interfaces. For more information, visit www.applexus.com or www.mysimpleretail.com or read this SimpleRetail blog. You can also watch a recent webinar, How to Win in the New Retail Normal by clicking here. About Applexus Applexus is a global technology firm and SAP Gold-level partner specializing in advisory, implementation, and management of SAP S/4HANA and analytics solutions across retail, fashion, consumer goods, life sciences and manufacturing industries. The Applexus-SAP partnership runs deep and covers many solutions and business areas that help companies run better with SAP.
Future-Proofing Your Supply Chain
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How to Engage Customers: A Digital Reset
7 Must-Have Digital Transformations Initiatives for 2021
Mission Critical: Evolve Your Operations
Making online local
Big Ideas Sessions
Create a New Retail World Through Experiences Your Customers Value
Globally, retailers are facing unchartered territory and changing consumer expectations – with customers placing increasing importance on safety, convenience and experiences. But what behaviors are momentary, and which are fundamental changes? Join The Economist’s Melanie Noronha and Nuno Pedro, SAP Head of Commerce, in an interactive journey as we explore what consumers across different generations and countries value in their online and future in-store shopping experiences. Learn how leading retailers identified opportunities and rebuilt their business strategies for thriving in a new retail world.
There is a younger, more diverse, and technology savvy consumer that is looking to connect with brands in more ways than ever before. Retailers who understand and embrace these dynamics are recruiting, hiring, and empowering young talent across their organizations. Hear from Stacia Anderson, EVP of Merchandising and Customer Experience, PetSmart and a panel of graduates from the Terry J. Lundgren Center for Retailing on how the future of retail will be shaped by new practices, new technologies, and empowered associates.
Harnessing the Power of Young Talent: Shaping the Future of Retail
Best of NRF
Daily Highlights
In this episode, Robin Wilson, Rick Wenger, Evan Bowler, Matt Gardner discuss the overall themes of the entire event and share highlights from the final day of the event including WW President and CEO Mindy Grossman and The Vitamin Shoppe CEO Sharon Leite on community; Fanatics CEO Doug Mack and sports broadcaster Erin Andrews on serving a diverse fanbase; Pinterest on distributed commerce; Facebook on discovery commerce; and Walmart International's President and CEO Judith McKenna on hope and optimism. Visit our event site at http://sap.to/6059HbYuc
NRF in 15 Minutes | Episode 6
In this episode, we have a special guest Rick Wenger who walks us through the day’s highlights including Saks Fifth Avenue President and CEO Marc Metrick on staying close to the core of their business; Lululemon President Celeste Burgoyne on empowering employees; O'Reilly Auto Parts SVP Jonathan Andrews on frontline workforce innovation; And rue21 Chief Analytics Officer Mark Chrystal on next-generation onboarding. Visit our event site at http://sap.to/6051Hwj8c
NRF in 15 Minutes | Episode 5
In this episode, enjoy highlights including how Chewy CEO Sumit Singh reprioritized the corporate roadmap to turn challenges into opportunity; Sonic Drive-In President Claudia San Pedro on creating an oasis for guests during the lockdown; Burton Snowboards Rachel Grogan-Cook on optimized logistics for the new normal; how H&M and Ikea are driving their sustainability efforts across the globe; Uber Business on the latest in last mile delivery; and Starbucks VP Rajesh Naidu on their key enterprise analytics strategy to maximize customer delight over the past year. Visit our event site at http://sap.to/6056HZaze.
NRF in 15 Minutes | Episode 4
In this episode, hear discussion around The Home Depot's SVP of IT Fahim Siddiqui and Macy's CTO Naveen Krishna on shifting from predicting the future to focusing on operational excellence; Leading trends in how luxury leverages digital channels with Alibaba's Head of Fashion and Luxury Christina Fontana and Machino's Stephfano Secchi; Extended insights on Ralph Lauren and the fashion industry; Key insights from the latest Forrester reports; and commentary on how data-driven cloud technologies facilitate agility.
NRF in 15 Minutes | Episode 3
In this episode, get concise highlights from Day 2 including former PepsiCo CEO Indra Nooyi on sustainability; The Home Depot CSO Ron Jarvis and Ulta Beauty President Dave Kimbell on social responsibility; REI EVP Christine Putur, lululemon and Suitsupply on hybrid in-store/online offerings; and PetSmart EVP Stacia Andersen on the future of retail.
NRF in 15 Minutes | Episode 2
In this episode, we provide highlights from Day 1 including Ulta Beauty VP of Customer Marketing Kelly Mahoney on tailored experiences; PVH Corp. EVP and CIO Eileen Mahoney on retail agility; and how Walgreens is building community through innovation.
NRF in 15 Minutes | Episode 1
SAP Industries Live 2021 for Retail
Gain insights on how the latest technologies can help you innovate retail business cost-effectively
How can you innovate more quickly to simplify your IT landscape and optimize core business processes? What are the key technologies that can help you inspire your employees, meet evolving customer expectations, and personalize your marketing to stay ahead in a rapidly changing industry? Get answers to these questions and more when you join our 60-minute virtual event, SAP Industries Live 2021 for Retail on March 18, 2021. Explore the latest technology trends and innovations in the global retail industry.
Thursday, March 18, 2021 8:00 a.m. PT | 11:00 a.m. ET | 3:00 p.m. GT
Take a deep dive into key industry innovation topics Hear from SAP and partner industry and solution experts Learn from the experiences of retail customers Discover SAP’s industry cloud, an open innovation platform solution for the retail industry
Learn how to unlock new levels of efficiency, extend end-to-end business processes at the edge, and enable innovative business models, while accelerating your evolution from industry best practices to next practices.
SAP nurtures a vibrant community of application partners to help bring you best-of-breed innovation across your organization. We've brought together some of our leading partners who leverage SAP platform and technology to deliver breakthrough solutions for retail.
For full partner solution listing in all retail categories, visit the SAP store anytime.
Curated Experiences
Clienteling and Assisted Selling
Customer Focused Merchandising
Inventory Optimization
AI for e-commerce
Agreement & Negotiation Management
Point of Sale
RFID Platform
Labor Management
Loss Prevention
Referral Marketing
Commerce Marketplace
Weather Driven Demand Analytics
Modern Workforce Management for Retailers WorkForce Software enables retailers to access untapped benefits in engagement, retention, productivity, and financial performance with a holistic approach to workforce management and retail employee experience - optimized to boost both margins and morale. Top-performing retailers are transforming themselves by tapping into the power of their modern workforce. They know it’s possible to operate with agility, even when unexpected changes arise, while meeting both employee needs and adapting to customers’ evolving buying expectations.
Key Benefits: Time & Attendance Management: Optimize your global workforce by simplifying compliance, and leveraging real-time data to create positive interactions between managers and their team members. Absence and Leave Management: Track leaves of absence with precision, help reduce costs and ensure compliance. Workforce Forecasting & Scheduling: Intelligently predict optimal labor requirements and meet the unique scheduling needs of diverse teams and roles in your organization.
Retail Point of Sale (POS) irregularities generate losses in the tens and hundreds of millions. Therefore retailers must be able to continuously analyze their store processes and identify irregularities immediately. Only SAP Loss Prevention by Fujitsu provides an Advanced in-Store Process Monitoring.
Key Benefits SAP® Loss Prevention 3.0 by Fujitsu provides: Quick identification of irregularities: deep insight into all store processes and quick identification of irregularities while remaining compliant with regulatory mandates (GDPR). Comprehensive and out-of-the-box: software allows you to uncover activities in individual transactions as well as existing structures at the POS that indicate process inconsistencies, inadequate training or even intent. Frequent scenarios are provided as standard and can be configured in an agile way. Flexible operating model: solution available on-premises, in the cloud or as a managed service. Time savings: up to 40% faster evaluation of alerts; short response time.
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ParcelLab is a cloud-based solution (SaaS) built on a technology core for real-time monitoring of operations data to create Operations and Logistics transparency, improve customer experience and predict issues post-sales. ParcelLab enable highly customizable workflow automations that create engaging and supportive customer experiences. Enjoy total control of your customer journey. ParcelLab is the world’s leading Operations Experience Management platform helping customers: • Increase revenue • Improve customer delight • Relieve stress on customer service teams • Improve global carrier accountability • Support return processes Client List: Ikea, Lidl, Weber, Nespresso, Puma, Farfetch
Key Benefits Global brands leveraging ParcelLab have seen impressive improvements when delivering a true Operations Experience: • Double-digit increase in basket size • Over 90% open rate on emails • 25% reduction in WISMO • Triple customer reviews
Planalytics, Inc. is the global leader in Business Weather Intelligence®. Through advanced weather analysis technologies, planning and optimization solutions, and industry-specific expertise, Planalytics helps companies precisely measure weather-driven impacts and effectively manage the never-ending variability of climate.
Weather-Driven Demand (WDD) analytics can be integrated into SAP Customer Activity Repository (CAR). WDD analytics can be applied as a demand influencing factor (DIF) in UDF. WDD analytics can also integrate with other SAP retail solutions, the SAP Analytics Cloud (SAC) and work as a standalone (SaaS) solution. Planalytics partners with Groupsoft, an SAP Solution partner, to support technical integration efforts.
Measure and manage the impact of weather in SAP®:
Client List: Ace, Johnson & Johnson, Henkel, Dunkin, PepsiCo, Kohl's, Unilever, Ross Dress for Less, Sonic, Stanley Black&Decker
Key benefits:
Weather-Driven Demand Analytics
Keep commerce simple – the more you offer, the more you sell SAP Commerce Marketplace Management by Mirakl enables retail, manufacturing and wholesale distribution organizations to operate their own online marketplace, build and expand online offerings through third-party channel partners, and ensure quality control over the marketplace to limit risks and drive growth. What if you could offer any product or service, on demand with no marginal cost? Mirakl’s purpose-built platform connects your suppliers and partners, and is the industry’s most advanced marketplace software tools and automation. Gain agility, increase revenue, be more competitive, satisfy customers. Client List: Kohl, Hudson's Bay, Toyota Material Handling
Key benefits: • SAP connects through Commerce Cloud • Drive more sales online, traffic to stores and grow share of wallet • Integrate large third-party catalogues to add millions of new SKUs • Rapidly onboard existing and new suppliers
Mention Me is a global referral marketing platform that enables retailers to drive their customers to become their most effective marketeers. Empowering e-commerce marketing teams to scale personalisation, convert more customers, more often at a higher value. Increase contacts Referral data increases marketable audiences within the SAP CX eco-system. Increase Conversion Rates Unlock new customer segments with referral data. Increase lifetime value & ROI Convert one-off transactions to repeat purchasers. Client List: Puma, Luxottica Group, Glasses USA, Sodastream, Coach, Dermalogica, L’occitane, L’oreal, 1st Dibs, Charlotte Tilbury, Farfetch, GHD, ASOS, Huel
Key benefits: • Up to 30% new customer acquisition • 11% higher average order value • 10x ROI • 8% repeat purchases
Olivia, Paradox's conversational AI assistant, helps recruiters and hiring teams spend more time with people by automating administrative work like screening, scheduling, and onboarding to drive efficiency that gives teams hours back in their week. Say hello to the assistant simplifying retail hiring with fast, easy, mobile experiences.
Key benefits: Fast, simple chat-to-apply to shorten the application process as much as 90%. Automated screening and interview scheduling to save recruiters and hiring managers hours every week. Fully integrated with SAP SuccessFactors to create smart, seamless experiences & increase client adoption.
Drive revenue and growth through every stage of your supply chain with Detego - the #1 RFID software platform for retail. Digitise in-store inventory and processes for speed, accuracy and efficient omnichannel retailing. Detego is an independent RFID software platform provider with a single focus on end-to-end retail. Client List: Adidas, New Look, Levi's, UPS, Knapp, Reiss, McGregor, Vero Moda
Key benefits: • Sales Uplift of 5 to 15% • In-store stock accuracy up to 99% • Easy to roll-out • Reduce labour costs by 5 to 10% • Strong partner network • Smart shielding: No physical shielding required between sales floor and backroom; (Cost savings of up to $5000 per store during rollout)
The leading fully cloud-based Unified Commerce Platform GK is the fastest growing provider of innovative store solutions with a comprehensive omnichannel retailing offering that includes GK GO (scanless store solution), GK SPOT, GK AIR (Artificial Intelligence for retail), mobile consumer apps, self-scanning, the scanless store solution GK GO, and integrated solutions for hospitality and petrol stations. A strong partnership for a future-oriented unified commerce strategy and a comprehensive package for the intelligent retail enterprise Together, SAP and GK provide a superior omnichannel experience with a combination of unrivalled solutions for retailers worldwide. Client List: Walmart, HyVee, Adidas Group, Massdiscounters, Lloyds Pharmacy, Lidl, Edeka, PVH, Smart & Final
Key Benefits: • Joint Cloud offering • Fully internationalized - for all retail segments • Available on SAP, Azure, IBM and AWS • 500+ customers worldwide • AI in the core
gicom is your leading partner for negotiation and terms and conditions management with SAP S/4HANA. Our long-lasting partnership with SAP allows us to continually develop innovative SAP-based software solutions and support you throughout the negotiation process. We advise you on the implementation of pricing strategies in purchasing and sales, management of negotiations and conditions, as well as in the process integration in SAP S/4HANA. Client List: Spar, Coop, EP: ElectronicPartner, Coop Consorzio Nord-Ovest
Key Benefits • Save money on your COGS (cost-of-goods-sold) • Improve your margin and boost your profitability • Ensure calculation from cost to sales • Manage and negotiate promotion funds with a seamless integration to SAP PMR • Utilize simulation and automated settlement of all agreements • (Re-) Negotiate the best deal
With the Coveo Relevance Cloud™, relevant search is just the beginning. Harness self-optimizing AI that learns from every click and query, at every touchpoint. So you can deliver experiences that get better and better, notice search relevance from Day 1, and scale to full 360° Relevance. AI-powered Search, Recommendations & Personalization Deliver the relevant experiences shoppers expect despite the complexity of your catalog. Remove the frustration so that they discover more and then inspire them to purchase more. Client List: Philips, Fiskars, Bunnings Warehouse
Key Benefits Improve product discovery and conversions by 25% Seamlessly handle attributes, variants, and store availability at search time to improve buy online pick up in-store experience Increase average order value with smarter 1:1 recommendations Create a richer experience with personalized content, offers, and product badging
Excess inventory? Meet INTURN. As an extension to any SAP ERP, INTURN offers the only global enterprise software solution to provide a system of record for managing slow-moving or excess inventory across industries. By streamlining workflows, the platform empowers brands to reduce inefficiencies and improve product margins—all while ensuring channel protection. Meet the #1 solution for streamlining the way you sell slow-moving & excess inventory. Due to the pandemic, there has been a massive build-up of inventory. INTURN manages and streamlines slow-moving and excess inventory maximizing sale margins and speed to market. Client List: Unilever, Levi's, KIND, Hanes, Theory
Realized key benefits by customers: • 10%+ increase in product margins • 85% decrease in operating costs • 60 days decrease in go-to-market time • 55% decrease in transaction time
Keytree In-store Technology (KIT) bridges the experience gap between digital and physical stores. The mobile application empowers store associates with the customer and product data they need to create meaningful, personalized experiences, and drive sales through upselling and cross-selling.This solution is powered by the iOS SDK for SAP BTP to leverage Apple devices such as iPhones, iPads and others and integrate seamlessly with SAP and non SAP backend processes and services An all-in-one application designed for forward thinking retailers looking to modernize the store, differentiate the brand and drive sales in an increasingly challenging market. Rapid Deployment: Just add data and branding for fast deployment at a fixed cost. Proven, Extensible & Scalable: In use in more than 60 countries and 12 languages. Innovation at the Core: Image Recognition & Machine Learning, AI, Augmented & Virtual Reality, Blockchain & Big Data Analytics. Cross Platform: iOS, Android and desktop.
Key Benefits • +8% Upsell/Cross-Sell Opportunity • +15% Store Associate Efficiency • 50% Increase in Customer Facetime
Create Hyper-Convenient and Curated Experiences The era of retail digital transformation is powered by analytics and artificial intelligence (AI). By taking massive amounts of data and transforming it into actionable insights, retailers can create incredibly personalized, hyper-convenient experiences that lead to greater loyalty and revenue.
Delivering on breakthrough technology, Intel Platforms support retail end to end through innovation, performance, security technologies, and built-in manageability are at the core of the transformation of retail.
Intel Core Processors are designed to deliver responsive performance for retailers to be productive all day while our solutions deliver more engaging experiences and unprecedented convenience to meet consumer shopping demands.
Set an effective pricing strategy to achieve financial objectives at the right time with Rizing’s LifeCycle Pricing (LCP). This tool streamlines the execution of pricing strategies allowing merchants to make informed decisions to help manage category profitability, perception, and/or market share. Setting the Right Price and Executing Changes, at Your Fingertips Seamlessly integrated into your SAP environment, Rizing LCP allows you to rapidly gain the right decision-ready insights to stay ahead of the competition.
Key Benefits Sales and margin-enhancing decision-ready information – a single source fully integrated with the retail price planning and execution processes Low total cost of ownership Efficient, user-friendly tool – Simple, web-based user interface designed to support the entire suite of retail pricing processes in one tool with minimal clicks Fast speed-to-value – Merchants can begin leveraging the tool in weeks
OneRail is a delivery orchestration platform that connects shippers to an extensive courier ecosystem in real time to automate deliveries, optimize their final mile, and control the entire delivery supply chain in one platform. From the demand signal to proof of delivery, OneRail provides complete visibility, tracking, and exception management. Streamline your final mile delivery, from dispatch to doorstep. Working with dozens of delivery companies? Our data-driven, adaptable platform provides a single connection to streamline your supply chain. From hotshot delivery to LTL to store pickup, experience seamless multimodal fulfillment so you stay SLA-compliant and deliver a far better customer experience. Client List: American Tire Distributors, Menards, Tractor Supply Co.
Key Benefits Exceed customer expectations daily: • 35% Faster Fulfillment • 70% Lower OPEX Costs • 95% Service Level Compliance • 100% Visibility Throughout the Shipping Process • 24/7 – Live Customer Support
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