Get help when you need it so you can spend more time doing what you love and helping your customers.
EpicCare total support provides expert assistance and knowledge when and where you need it, so you spend more time doing what you love. Much more than a vendor, Epicor offers full transparency and accountability that inspires customers to stay for the long term.
45 years of experience synthesized into complete retail solutions. It’s epic, total support that we call EpicCare. Epicor helps you soar to peak performance.
Not a Program
An
Unhappy Experience
with Other Providers
After calling and waiting on a long hold, a representative takes your call and doesn’t have the knowledge to answer your questions. You get bounced around to different representatives, but still your issue isn’t addressed. You feel like it’s your fault because you should understand the software.
Customer service closes tickets you log and directs to you to information available online. Personal assistance is not available. All support is self-help.
You get a PDF file that’s a system user guide, but it’s long and confusing. It doesn’t provide customer support contact details and you don’t know where to turn next for help.
With another provider, you could feel frustrated, stuck and challenged by systems that hinder, not help, your business.
EpicCare is Total Support
• Award-winning EpicCare online portal
• 24/7/365 online case entry
• Expert support by phone and chat (staffed daily)
• Transparent access: Track your issue from start to finish
• Forums and user communities with productivity-boosting knowledge
• On demand training and webinars
• Industry news and events
A Partner,
“By going through EpicCare support, I get the correct person, the first time, every time.”
EpicCare representatives acknowledge your frustrations and work with you to get a thorough understanding of your issue. Once an issue is specifically identified, representatives provide step-by-step assistance to help you resolve it.
On demand informational videos are available online. Support representatives also use videos and other tools to guide you through specific scenarios and functions to demonstrate how to use your software.
When it’s after phone and chat support hours, users can troubleshoot by searching the EpicCare portal. You have access to quick help videos.
You may also log a ticket to have a support representative contact you the next business day for personalized assistance.
With EpicCare, you feel empowered, relaxed, and ready to move your business forward.
A Happy
Experience
with EpicCare
Helpful, fast, easy. The right help every time.
“Out of 109 support cases since 2016, almost all were resolved within an hour. Usually by a person I’m already on a first name basis with.”
Expert support knowledge | Exceptional on-site repair
Recognized by the American Business Awards, Recipient of the 2020 Bronze Stevie Award for ‘Customer Service Department of the Year’
“EpicCare is the best software and hardware support system
I have ever used.”
One company; total support. Solutions to meet all your needs. Take flight with Epicor complete retail solutions and discover how you can soar.
Partner with Epicor and Get EpicCare Today
I Want to Know More
• Award-winning EpicCare online portal
• 24/7/365 online case entry
• Expert support by phone and chat (staffed daily)
• Transparent access: Track your issue from start to finish
• Forums and user communities with productivity-boosting knowledge
• On demand training and webinars
• Industry news and events
EpicCare is Total Support
After calling and waiting on a long hold, a representative takes your call and doesn’t have the knowledge to answer your questions. You get bounced around to different representatives, but still your issue isn’t addressed. You feel like it’s your fault because you should understand the software.
Customer service closes tickets you log and directs to you to information available online. Personal assistance is not available. All support is self-help.
You get a PDF file that’s a system user guide, but it’s long and confusing. It doesn’t provide customer support contact details and you don’t know where to turn next for help.
With another provider, you could feel frustrated, stuck and challenged by systems that hinder, not help, your business.
An
Unhappy Experience
with Other Providers
EpicCare total support provides expert assistance and knowledge when and where you need it, so you spend more time doing what you love. Much more than a vendor, Epicor offers full transparency and accountability that inspires customers to stay for the long term.
Get help when you need it so you can spend more time doing what you love and helping your customers.
45 years of experience synthesized into complete retail solutions. It’s epic, total support that we call EpicCare. Epicor helps you soar to peak performance.
Not a Program
I Want to Know More
One company; total support. Solutions to meet all your needs.
Take flight with Epicor complete retail solutions and discover how you can soar.
Partner with Epicor and Get EpicCare Today
Expert support knowledge | Exceptional on-site repair
Recognized by The Stevies:
The American Business Awards, Customer Service Department
of the Year, 2017
“EpicCare is the best software and hardware support system
I have ever used.”
Helpful, fast, easy. The right help every time.
• Award-winning EpicCare online portal
• 24/7/365 online case entry
• Expert support by phone and chat (staffed daily)
• Transparent access: Track your issue
from start to finish
• Forums and user communities with
productivity-boosting knowledge
• On demand training and webinars
• Industry news and events
EpicCare is Total Support
“Out of 109 support cases since 2016, almost all were resolved within an hour. Usually by a person I’m already on a first name basis with.”
After calling and waiting on a long hold, a representative takes your call and doesn’t have the knowledge to answer your questions. You get bounced around to different representatives, but still your issue isn’t addressed. You feel like it’s your fault because you should understand the software.
Customer service closes tickets you log and directs to you to information available online. Personal assistance is not available. All support is self-help.
You get a PDF file that’s a system user guide, but it’s long and confusing. It doesn’t provide customer support contact details and you don’t know where to turn next for help.
With another provider, you could feel frustrated, stuck and challenged by systems that hinder, not help, your business.
An
Unhappy Experience with Other Providers
EpicCare representatives acknowledge your frustrations and work with you to get a thorough understanding of your issue. Once an issue is specifically identified, representatives provide step-by-step assistance to help you resolve it.
On demand informational videos are available online. Support representatives also use videos and other tools to guide you through specific scenarios and functions to demonstrate how to use your software.
When it’s after phone and chat support hours, users can troubleshoot by searching the EpicCare portal. You have access to quick help videos.
You may also log a ticket to have a support representative contact you the next business day for personalized assistance.
With EpicCare, you feel empowered, relaxed, and ready to move your business forward.
A Happy
Experience
with EpicCare
“By going through EpicCare support, I get the correct person, the first time, every time.”
EpicCare total support provides expert assistance and knowledge when and where you need it, so you spend more time doing what you love. Much more than a vendor, Epicor offers full transparency and accountability that inspires customers to stay for the long term.
Get help when you need it so you can spend more time doing what you love and helping your customers.
45 years of experience synthesized into complete retail solutions. It’s epic, total support that we call EpicCare. Epicor helps you soar to peak performance.
Not a Program
A Partner,