Every year, Epicor asks businesses around the world about the impact of technology on growth and the bottom line. Here’s the 2022 respondent profile:
Who We Surveyed in 2022
UK
19%
74%
US
In These Regions:
ANZ
7%
Across These Industries:
Manufacturing
47%
We conducted an online survey among technology decision makers in the regions shown above in April 2022. Participants and decision makers for the purposes of the report will be referred to as customers.
Methodology
How Does Your Business Compare?
2%
5%
6%
22%
23%
25%
24%
35%
11%
34%
13%
2021
2022
Hosted off-site on a private server
Entirely on-premises
Primarily on-premises
Primarily SaaS/cloud
Entirely SaaS/cloud
About evenly SaaS/cloud and on-premises
Customer Deployment Types
2021
Stages that Makeup the Customer Journey to Cloud Adoption
The research indicates that for many customers, difficulty increased as they progressed along the journey to adopting ERP technology:
The Customer Experience
Interoperability
Features Relevant to Industry
Long-Term Provider Viability
Top considerations for customers before purchase:
of customers said they strongly agree that industry knowledge is important and increases their comfort and consideration of an ERP solution.
49%
Not Looking for Support
Medium—Support would be helpful
Challenging—Looking for support
31%
30%
30%
2%
5%
22%
24%
35%
12%
2022
Overall
Overall
6%
2021
22%
25%
13%
34%
2%
5%
23%
24%
35%
11%
2022
81%
have hybrid ERP
solution deployment
82%
have hybrid ERP
solution deployment
“By moving to the cloud, we decreased time and expenses in the back-end of our IT department. We can now spend our time more efficiently in front-end activities like designing Reports, BAQs, Dashboards, and training users. It's like adding a third IT person to work off-hours and weekends, doing constant upgrading to keep us current.”
Distribution
18%
14%
Building Supply
9%
Automotive
9%
Retail
2%
Care
Challenging—Looking for support
Challenging—Looking for support
Purchase
Planning
Onboarding
Go-Live
Ongoing
Prev | Next
Ongoing
Go-Live
Onboarding
Medium—Support would be helpful
Challenging—Looking for support
Planning
Purchase
Not Looking for Support
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Click to learn the stages through the journey to cloud adoption
Patrick Winter, IT Manager | Specialty Screw Corporation
Ongoing
Challenging—Looking for support
Go-Live
Challenging—Looking for support
Onboarding
Medium—Support would be helpful
Challenging—Looking for support
Planning
Not Looking for Support
Purchase
Ongoing
Go-Live
Challenging—Looking for support
Onboarding
Medium—Support would be helpful
Challenging—Looking for support
Planning
Not Looking for Support
Purchase
Challenging—Looking for support
Tap to compare other years
