engage to reduce loss, prevent damage to the customer experience, and improve productivity and results for both in-house and third party debt collection agencies.
Proactively remind customers to make payments and reduce collections workload, pass account intelligence to collection system.
Our services help you explore data, segment, model and optimize your strategies to detect early signs of credit risk.
Maximize collection amounts with constrained budget and headcount using optimized treatment strategies.
Improve your strategy over time with a proven methodology for monitoring performance, evaluating return against expectations, and testing new processes; partnering with your Advisor to maintain a roadmap for the expanded use of FICO collections and recovery capabilities to keep you ahead of the competition.
Business Advisory Services
that will maximize collection amounts while adhering to operational and customer satisfaction
Measure the performance of existing collection and recovery decision strategies.
Operationalize your strategy with proactive change management and resource planning necessary for the successful execution of your business plan, partnering with your Advisor to pull the benefits forward by anticipating hazards and crafting the smoothest path to success.
Predict the outcome of future decisions and the impact those decisions will have on customers and debtors.
Plan your strategy for leveraging FICO capabilities and internal resources to maximize business results, partnering with your Advisor to quickly identify the areas where you can rapidly achieve a return on your investment and to establish a long-term roadmap to make your collections and recovery operations best-in-class.
Efficiently contact your customers, drive automated resolution.
Collect and organize all relevant customer performance and
Accurately segment applicant risk using
Recover debt cost-effectively using the optimal mix of in-house and agency resources while maintaining a complete system of record.
Collect on delinquent accounts with precisely segmented treatments that balance efficacy with compliance and customer satisfaction.
Develop and deploy winning fraud strategies with expert guidance.
Gather data, execute credit policies, determine offer and pricing.
fraud that is likely unrecoverable.
Discover new insights using machine learning and other advanced analytics capabilities.
Execute risk-aware marketing campaigns in batch and in real-time, execute prescreen
Facilitate in-house recovery and debt settlement, manage agency placement, reconcile financials.
Segment accounts, execute treatment strategies, ensure compliance.
efficiently with customers using multi-channel communication capabilities that perfectly balance self-service and live agent resolution.
individual sections to see details