In the digital age, insurance should be easy to both purchase and provide. Why let overly complex, manual operations hold you back when there are more efficient ways forward?
5 STEPS TO EFFICIENCY FOR INSURERS
TIP SHEET
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DRIVE EFFICIENCY WITH DIGITAL EASE
As the foundation of digital transformation, the cloud makes it easier to access the latest innovations, scale to changing requirements and offer differentiating digital services. But you can’t get the best from the cloud unless your software was built to be there.
With cloud-native technology, an expert managed service can modernize and migrate your proprietary applications as well as designing and running an optimal cloud environment for them. That way, you’ll be truly at home in the cloud.
GO CLOUD NATIVE
If you want to improve efficiency, productivity and the customer experience, you’ll need to digitize and automate as many of your front- and back-office processes and workflows as possible.
The faster you drive your digital transformation, the quicker you’ll start reducing repetitive manual tasks and all the associated costs, risks and opportunities for error. Your customers will thank you for a more convenient, reliable service and your staff will have more time to put their talents to best use.
DIGITIZE YOUR OPERATIONS
Along with wider cloud adoption comes the need for enhanced cybersecurity measures. Fueled by the shift to working from home, cyberattacks have increased considerably since the pandemic. To stay ahead of the risks, you need the right mix of tools, processes and talent.
A cloud-native managed security service can deliver just that to protect your devices, environments and data. And it can future-proof your operations against both new cyber risks and changing compliance needs.
GET CYBERSECURE
Non-standardized manual processes and haphazard automation can stop not only your staff from working efficiently, but also your firm from spotting operational issues. You can’t fix what you can’t see, which is where the latest digital technologies come into their own.
For all-around operational excellence, new workforce optimization tools can help you gain a clear and complete view of your operations, remove back-office bottlenecks, increase scalability and improve employee efficiency by over 20%.
OPTIMIZE YOUR WORKFORCE
With a modern, highly automated contact center, you’re in a stronger position to provide the next-generation experience that today’s customers increasingly expect, as well as to drive efficiency and growth.
Whether you run your contact center in-house, outsource to a third party or do a mixture of both, the latest digital self-service, biometric and call deflection tools will help you reduce call times and volumes, improve containment rates and empower your people, processes and policyholders.
MODERNIZE YOUR CONTACT CENTER
Get insurance covered. Contact us to learn how FIS® can help you take your operations to the next level with innovative technologies and expert managed services.
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Capgemini, World Insurance Report 2021
%
Get in touch
McKinsey, Insurance 2030, 2021
Carriers that adopt a mindset focused on creating opportunities from disruptive technologies … will thrive in the insurance industry in 2030.
of insurance companies plan to make digital enhancements
Forrester, Predictions 2022: Insurance
of insurers go digital to achieve differentiation
%
54
Deloitte, 2022 Insurance Industry Outlook
Ransomware events increased by
%
93
FIS Readiness Report 2021
of insurers now rely more on the cloud for payments and risk management
%+
%
29
In H1 2021, cyberattacks increased by
McKinsey, Insurance Productivity 2030, 2020
Insurers need to prioritize organizational health. This includes measuring their starting point and taking proactive steps along the entire transformational journey to shore up weaker areas.
Capgemini, World Insurance Report 2021
of customer interactions in insurance by 2025
%
95
AI could well enable
RPA Today, ROI for RPA, 2020
ROI from contact center automation can be as much as
%
87
80
5,000
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