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Tap the brightest minds in technology for deeper insights on digitization
healthcare edition
THE EXPERTS’ GUIDE to digital transformation
contents
Digital transformation
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4
3
2
1
6
Gain agility and flexibility
Control operational costs
Beef up cybersecurity
Digitize your business operations
Ready to transform operations, risk and IT?
Target costs and losses
Balance innovation and risk
Boost accuracy and insight
Engage and keep customers
Why operations experts need transformation experts
9
Get our expert support
Operate smarter and faster
Protect data from corruption
Chapter 1
Chapter 2
Chapter 3
Chapter 6
Chapter 5
Chapter 4
WHY OPERATIONS EXPERTS NEED TRANSFORMATION EXPERTS
Medical Economics Solving Health Care’s Financial Burden Amid Economic Uncertainty, 2023
%
0
of healthcare providers want to streamline their tech stacks
As a senior healthcare executive managing a skilled team, you know how to keep your organization running smoothly. But who do you turn to when you face obstacles to long-term growth? If you’re looking to drive innovation and transform your operations from the ground up, you need deep expertise in digitization. At FIS®, we understand how technology can overcome challenges. We’ve brought together the knowledge and toolsets from our own experts to help you digitally transform and achieve your strategic goals.
Consumer expectations and competition are making engagement and retention a priority for healthcare organizations. Providing more digital ways for customers to pay is essential. With digital payment processes, healthcare organizations can collect payments in the currency and payment method of each customer’s choice and facilitate faster, easier access to products and services.
Hear FIS risk and compliance expert Harry Stahl explain how digital technology helps you mitigate FX and interest rate risks, achieve compliance and support growth.
THE SECRETS OF A HIGH-FUNCTIONING TREASURY
PYMNTS The Digital Platform Promise: How Patients Want to Streamline Healthcare Payments, 2023
of consumers are interested in a unified digital platform for managing medical bills
Special tools
Speed up and simplify payouts
Streamline payments distribution and money management
Learn more
Take prepaid to a new level
Meet consumer demand for flexible spending with a prepaid card program that defines and controls card spend for specific eligible items.
FIS Filtered Spend as a Service
Make same- or next-day payments from a single system to accounts or cards in hundreds of countries, for low, pre-agreed fees and no hidden charges.
FIS Push to Account and Push to Card
Offer a safe, secure and affordable alternative to cash and checks, and a companion to credit and debit solutions.
FIS Prepaid Solutions
Rupert French, FIS payments expert
By digitizing and automating repeatable payment processes, you will not only improve cash flow but also rapidly reduce administrative overhead and make more cost-effective use of your team’s talents.
THE BENEFITS OF DIGITIZED CASH FLOWS
Manage customer communications
Enhance the card experience
Hear Mladen Vladic, FIS loyalty operations expert, and Daniel Keyes, Senior Analyst of Merchant Services, Javelin Strategy & Research, discuss the loyalty landscape and why having a unique loyalty program is crucial for organizations today.
INNOVATE YOUR LOYALTY PROGRAM
Engage customers across every channel with centralized, cost-effective customer communication platform.
FIS Touch-CX
Get the card materials, customization and fulfillment options for an affordable, efficient, print-on-demand solution.
FIS CardPro
Reporting requirements for healthcare organizations are comprehensive. As these requirements increase, a centralized, standardized and automated approach supports data integrity. Data is also critical to understanding your customers and personalizing their experience. Data driven by AI-supported tools offers healthcare organizations a better view into their customers’ needs, preferences and behavior.
Brandon Richardson, FIS customer data expert
AI can help unleash the full potential of your customer data, so you can transform onboarding and renewal processes into personalized interactive journeys. With AI targeting your communications and triggering next best actions, you’ll optimize every one-to-one customer interaction and improve satisfaction, loyalty and revenue along the way.
HOW CENTRALIZATION IMPROVES VISIBILITY AND CONTROL
Hear Prenisha Pillay, FIS reconciliation expert describe the key technology components that organizations need for total confidence in the accuracy of their data.
HOW TO BUILD A COMPLETE FRAMEWORK FOR DATA INTEGRITY
Statista Awareness and Adoption of Healthcare Automation Worldwide 2019-2020, 2021
of large healthcare organizations have an AI and automation strategy
Crack down on fraud
Personalize your interactions
Reconciliation reinvented
Create standardized workflows and controls for corporate payments to help slash fraud and errors – and consolidate bank communication flows to strengthen your security.
FIS® Payment Hub
Get a real-time, AI-powered view of customers and engage them across every channel with consistent, cost-effective communications in the formats they prefer.
FIS Customer Communications Solutions
Harness automation and AI to optimize efficiency. Track your reconciliation inventory, define and demonstrate control and employ machine learning to accelerate reconciliation tasks.
FIS Data Integrity Manager
WHY AI MAKES SENSE FOR CUSTOMER INSIGHTS
Hear Prenisha Pillay, FIS reconciliation expert, describe the key technology components that organizations need for total confidence in the accuracy of their data.
Changing regulations, the shift to consumer driven healthcare and increased competition from nontraditional players make healthcare a complex business. Your organization needs a simpler way to manage risks involved in cash flows and operations. Digitization is the answer. But the technology must offer protection from cybercrime and fraud while easing compliance with industry regulations. The stakes are too high otherwise.
Watch FIS enterprise payments expert Rijuta Jain explain the advantages of APIs for managing corporate payments and how to outpace competitors as an early API adopter.
WHY CORPORATE TREASURIES SHOULD CONNECT WITH APIs
Chief Healthcare Executive Average Cost of Healthcare Data Breach Rises to Nearly $11M, 2023
The average cost of a healthcare breach
million
.93
Digitize the credit-to-cash cycle
Manage complex risks
With artificial intelligence, workflow and collaboration tools, you can fully automate your AR process and create a foundation for continuous improvement in working capital and cash flow.
FIS® GETPAID
Create standardized workflows and controls for corporate payments to help slash fraud and errors, and consolidate bank communication flows to strengthen security.
FIS Payment Hub
From currency hedging and interest rate derivatives to risk scenarios, fulfill all of your risk management needs, control and monitor real-time risks and run risk reports.
FIS Treasury and Risk Manager
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As rising prices and increased regulations continue to stretch budgets, healthcare organizations are under pressure to minimize overhead, capital costs and operational losses. Digital technology and managed services help healthcare companies minimize expenditure on resource-draining manual processes and hardware.
Alex Orechoff, FIS payment expert
Insurers are selling a product people hope they’ll never have to use, so you need to create an enjoyable experience. The key is to guide policyholders through the process as quickly and easily as possible via efficient digital services and instant payouts.
IMPROVING CX WITH DIGITAL TECH
Learn from FIS payments expert Alex Orechoff as he talks through different ways technology can help insurance companies advance and enhance the customer journey.
HELPING INSURERS RETHINK CUSTOMER SERVICES
McKinsey & Company Vital Signs: The Growing Impact of Digital Health Innovation, 2021
Digital solutions can reduce healthcare costs by up to 25% while improving patient outcomes
Accept e-payments in any currency
Turn AP costs into revenue
Simplify bank connectivity
Simply and securely conduct e-commerce in nearly 135 currencies and protect against market volatility with pre-agreed, locked-in exchange rates for cross-border transactions.
Worldpay from FIS Multicurrency Solutions
Execute AP payments globally through a single online portal to mitigate fraud risks, reduce costs and earn revenue share on qualifying electronic and card payments.
FIS Integrated Payables
Through a secure managed cloud-based solution and bank communications channel, take care of all the administrative and compliance requirements of connecting to banks.
FIS Swift Services
Pay securely and simply
As well as producing, issuing and managing your own credit and debit and virtual cards, you could offer policyholders prepaid cards for even safer and more convenient payouts.
Card Solutions from FIS
HLB Leading Through a Perfect Storm, 2023
of business leaders are acutely concerned about rising resource costs
Hear FIS cloud and managed services expert Tara Winters discuss real-world examples of how organizations are using the cloud to both drive down costs and support growth.
SAVING COSTS AND IMPROVING AGILITY IN THE CLOUD
With digital operations, healthcare organizations are in a stronger position to make faster, more informed business decisions, deliver smoother-running services and scale for growth. Highly automated, seamlessly integrated and well-consolidated systems mean less need for manual tasks, fewer vendors and solutions to manage, greater stability and decreased risk, as well as costs.
Thomas Jerolitsch, FIS enterprise treasury expert
A modern digital treasury and payments platform will commonly provide opportunities to capitalize more quickly on innovations such as new payment standards or provide better data analysis for decision making. Without the right digital technology in place, today's treasurers can’t support growth or execute jobs efficiently. The processes they manage are now too complex – especially payments.
HOW DIGITIZATION ACCELERATES GROWTH
McKinsey & Company Digital is Reshaping US Health Insurance—Winners are Moving Fast, 2019
of payers’ IT capital budgets are spent on technology innovation
Improve visibility and control
Bring together disparate data sources and information into a single, customizable desktop for a one-touch, real-time snapshot of global risk and liquidity positions, plus sophisticated scenario analysis.
With artificial intelligence, workflow and collaboration tools, fully automate your AR process and create a foundation for continuous improvement in working capital and cash flow.
FIS GETPAID
Reduce operational complexities
Get a consistent view of your cash position with this end-to-end, scalable payments and receivables management solution.
FIS Lockbox Processing
GET FINTECH FOR HEALTHCARE INNOVATION
With our ecosystem of technology and services for the healthcare life cycle, FIS is the experts’ expert. Your operational challenges are our challenges to solve, and we can partner with you to continually drive your business forward. By transforming your technology to today’s digital standard, we’ll help you prepare for the demands of tomorrow – and give you and your customers full, lasting protection.
ENLIST OUR EXPERT SUPPORt
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About FIS
FIS is a leading provider of technology solutions for financial institutions and businesses of all sizes and across any industry globally. We enable the movement of commerce by unlocking the financial technology that powers the world’s economy. Our employees are dedicated to advancing the way the world pays, banks and invests through our trusted innovation, system performance and flexible architecture. We help our clients use technology in innovative ways to solve business-critical challenges and deliver superior experiences for their customers. Headquartered in Jacksonville, Florida, FIS is a member of the Fortune 500® and the Standard & Poor’s 500® Index.
