Investors expect a modern experience. Are you delivering?
Learn how FIS® is using digitalization to drive efficiencies and meet personalization expectations.
MAPPING THE FUTURE OF FIS GLOBAL TRANSFER AGENCY
WHITE PAPER
©2023 FIS FIS and the FIS logo are trademarks or registered trademarks of FIS or its subsidiaries in the U.S. and/or other countries. Other parties’ marks are the property of their respective owners. 2319584
linkedin.com/company/fis
twitter.com/fisglobal
www.fisglobal.com
RESPONDING TO CHANGE
How does this all help me?
One digital platform
Responding to change
Meet new expectations
ENHANCE VISIBILITY THROUGH ONE DIGITAL PLATFORM
A global presence and digital capabilities are critical for asset managers to compete in a crowded marketplace. FIS Global Transfer Agency Services supports investment managers and fund administrators across multiple jurisdictions, providing customer and client services in the local language, currencies and jurisdictions. Using modern operational support practices, we support a wide range of fund structures.
AI and machine learning are becoming more common in AML and KYC processes throughout the financial services industry. Investing in digital capabilities helps asset managers streamline manual processes, increase operational efficiencies and reduce risk.
Digitization also improves customer service by automating elements of investor onboarding. The initial interaction with investors is important, and FIS makes this as intuitive as possible. We provide investors more responsive options to interact with the transfer agency, including the ability to upload documents as needed and exchange information more conveniently.
Enhancing our platform’s front-end capabilities streamlines workflows, enabling transfer agency staff to focus on other strategic initiatives that create value.
IMPROVE CUSTOMER ONBOARDING WITH TECHNOLOGY
MEET NEW EXPECTATIONS FOR CUSTOMER SERVICING
Contact us today
Modernizing transfer agency services
As with other consumer services, today’s investors are accustomed to a variety of customer support options that are tailored to their needs. Whether phone, email, live chat or other digital options, investors expect to use their preferred channel of communication when accessing documents, reviewing transactions and conducting other investment activities. Hyper-personalization is a must for both live-person and zero-touch options.
In addition to simple, intuitive self-service options, investors want to be reassured that their information is protected. Cybersecurity is critical. FIS ensures all customer servicing activities are conducted in a highly secure manner for reliable and protected data transaction services.
Improve onboarding
EMBRACE THE FUTURE WITH DIGITIZATION
getinfo@fisglobal.com
Source: FIS Readiness Report 2021
Real-time cash reporting allows you to access your account statements and balances in real time via APIs – so you can use that information faster and incorporate it into different business processes. For example, you might quickly identify that the balance on a particular account is zero, and that funds need to be transferred over before a particular payment can be released.
Real-time cash reporting
SWIFT gpi allows banks to track the status of cross-border payments end-to-end. What’s more, banks can also enable customers to track payments in real-time from their treasury and payment systems – meaning there’s no need to spend hours trying to pin down the status of individual payments.
SWIFT gpi
Central bank digital currencies, while nascent, could provide additional payment methods with central bank issued money.
Central bank digital currencies
Real-time payments are cleared within seconds, instead of minutes, hours or days – which takes the uncertainty out of the settlement process and provides instant visibility over the status of payments. Modern real-time payment schemes can also carry more remittance data than traditional payment methods, speeding up the reconciliation process.
Real-time payments
Benefits of real-time payments
35%
Improved liquidity management
Real-time view of cash position
32%
Access to transaction data
30%
Reduce costs
39%
Improve control and visibility
42%
Reduce fraud risk
44%
Drivers for increasing investment in digital tech
Major life events
In our previous white paper, we discussed how changing investor demographics and demands are driving new expectations for how transfer agencies service their clients.
FIS’ response to the changing investor marketplace is twofold: driving better efficiencies for our clients with a single, global platform and operating model that uses AI and machine learning technology; and providing a more seamless investor experience with a dynamic, comprehensive digital solution that makes it possible to address more complex requests.
While the payments space is rich in innovation, it isn’t always obvious how specific initiatives can actually help your organization. Before you can identify the benefits of different initiatives and developments, it’s important to pinpoint the challenges you’re facing, and ask yourself whether different initiatives can solve these challenges in a way that suits your firm. In today’s market, companies’ top priorities include gaining visibility over payments, preventing fraud and reducing costs.
So, what happens when we look at some of the most interesting payment innovations through each of these lenses?
Asset managers demand a complete view of funds and transaction activity, but managing the data feeds to do so is challenging, complex and risky.
Our platform supports different global jurisdictions and currencies, reducing risk and complexity and enabling more versatile client and investor support.
Aggregating data into a single source increases efficiency, eases reporting requirements and offers better insights into investor relationships, enhancing the client experience.
Partnering with one provider with extensive knowledge of global industry regulations, best practices and fund structures provides access to the necessary resources and support. Managing one relationship rather than juggling disparate vendors creates value beyond monetary cost.
FIS is a leading provider of technology solutions for merchants, banks and capital markets firms globally.
Our more than 55,000 people are dedicated to advancing the way the world pays, banks and invests by applying our scale, deep expertise and data-driven insights. We help our clients use technology in innovative ways to solve business-critical challenges and deliver superior experiences for their customers. Headquartered in Jacksonville, Florida, FIS is a Fortune 500® company and is a member of Standard & Poor’s 500® Index.
About FIS
Get Support
Your experience is our top priority. We're here to help.
Need support
Jacksonville, Florida
United States
Headquarters
getinfo@fisglobal.com
Email us
+1 877.776.3706
Call us
Job loss, divorce, death, marriage, birth and inheritance all impact an investor’s portfolio. These life events trigger actions that are tedious for investors to complete. One in five investors who tried a new financial services provider was influenced by at least one life event, and three out of four people who married averaged two actions within 12 to 18 months.*
The ease of making account changes can make or break an investor relationship, especially during an important life event. By digitizing the investment experiences impacted by a life event, we can help manage these transitions in a more efficient and secure manner. Rather than being inundated with manual tasks, investors can be guided through a digital process that is easy, confidential and secure.
EASE THE STRESS OF MAJOR LIFE EVENTS
*Life Events a Trigger for Financial Actions, Plan Adviser
Job loss, divorce, death, marriage, birth and inheritance all impact an investor’s portfolio. These life events trigger actions that are tedious for investors to complete. One in five investors who tried a new financial services provider was influenced by at least one life event, and three out of four people who married averaged two actions within 12 to 18 months.*
The ease of making account changes can make or break an investor relationship, especially during an important life event. By digitizing the investment experiences impacted by a life event, we can help manage these transitions in a more efficient and secure manner. Rather than being inundated with manual tasks, investors can be guided through a digital process that is easy, confidential and secure.
EASE THE STRESS OF MAJOR LIFE EVENTS
1 in 5
investors
who tried a new financial services provider was influenced by at least one life event.*
3 out of 4
people
who married averaged two actions within 12 to 18 months.*