Take our quiz to gain insights on how your organization compares to other financial institutions handling of remote IT and back office operations and best practices.
UNLOCK THE PATH TO BETTER REMOTE PRODUCTIVITY
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The data featured in this quiz are the result of the FIS Global Commercial Services (GCS) Thought Leadership Study: Trends in IT Transformation and Back Office Opperations.
E.
D.
C.
B.
A.
Manual
Don’t’ Know/Unsure
Workforce Intelligence Solutions
C-SAT
How do you currently measure remote productivity?
Find out how the top challenges affect financial institutions as they navigate a remote workforce
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Over 47% of your peers are also manually managing employee productivity. You have a large opportunity in improvement to adopt tools to manage your workforce while maximizing productivity and ensuring compliance.
Only a small percentage – less than 6% are using C-SAT surveys to try and manage productivity. Unfortunately, the results of these surveys are not equivalent to measuring employee productivity.
Only 13% of respondents are using workforce intelligence solutions to manage productivity. These are early adopters who are in a strong position to excel in a new workplace landscape.
Workforce Intelligence Solution
With remote productivity being a new, hot-button topic, 64% of your peers were unsure or did not know hot to track remote productivity. This is a high-risk position that will only become more complicated as remote work becomes more ingrained into the financial industry.
Don’t Know/Unsure
Measuring Productivity
Reporting & Analytics
Management & Engagement
Managing VPN
Manual Processes
What is your top challenge in managing remote employees?
How do you manage your applications
“Did not relax and existing controls”. All monitoring continued to be in place”. “Look at their job duties for each person that works from home and streamline”.
“You need a robust VPN infrastructure to support WFH”. “If you can utilize virtualization it’s easier to deploy and manage. To create points of contacts for lines of businesses.”
“Good old-fashioned leadership and accountability. If there were management deficiencies before, you will have deficiencies during remote” “Weekly huddles where team members discuss what they’ve done and what they will get done this week.” “Mirror in-office environment as closely as possible. Consistent communication of expectations, and frequent touch-base.”
“Use standard protocols due to business transactions and through reporting and analytics”. "Identify your KPIs and build automated reports that are simple and clear, measurable and transparent. Allow employees to review their reports.”
“Monitor that daily duties continue to be accomplished within reason and duties are not falling behind.” “Defined SLA’s per important processes from pre-Covid and compare to post-Covid to understand changes in volume, throughout and quality.” “Capacity model testing- we briefly started performing time studies with teams prior to COVID-19 which has helped managers better understand productivity while our teams have been working remotely.”
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Explore other challenges Explore other challenges Explore other challenges Explore other challenges How do you manage your applications NEXT> NEXT> How do you manage your applications NEXT> NEXT> How do you manage your applications NEXT> NEXT> How do you manage your applications NEXT> NEXT> What is your top challenge in managing remote employees? What is your top challenge in managing remote employees? What is your top challenge in managing remote employees? What is your top challenge in managing remote employees? What your peers said about What your peers said about What your peers said about What your peers said about What your peers said about
Explore other challenges Explore other challenges Explore other challenges How do you manage your applications NEXT> NEXT> How do you manage your applications NEXT> NEXT> How do you manage your applications NEXT> NEXT> How do you manage your applications NEXT> NEXT> What is your top challenge in managing remote employees? What is your top challenge in managing remote employees? What is your top challenge in managing remote employees? What is your top challenge in managing remote employees? What your peers said about What your peers said about What your peers said about What your peers said about What your peers said about
Explore other challenges Explore other challenges How do you manage your applications NEXT> NEXT> How do you manage your applications NEXT> NEXT> How do you manage your applications NEXT> NEXT> How do you manage your applications NEXT> NEXT> What is your top challenge in managing remote employees? What is your top challenge in managing remote employees? What is your top challenge in managing remote employees? What is your top challenge in managing remote employees? What your peers said about What your peers said about What your peers said about What your peers said about What your peers said about
Explore other challenges How do you manage your applications NEXT> NEXT> How do you manage your applications NEXT> NEXT> How do you manage your applications NEXT> NEXT> How do you manage your applications NEXT> NEXT> What is your top challenge in managing remote employees? What is your top challenge in managing remote employees? What is your top challenge in managing remote employees? What is your top challenge in managing remote employees? What your peers said about What your peers said about What your peers said about What your peers said about What your peers said about
How do you manage your applications NEXT> NEXT> How do you manage your applications NEXT> NEXT> How do you manage your applications NEXT> NEXT> How do you manage your applications NEXT> NEXT> What is your top challenge in managing remote employees? What is your top challenge in managing remote employees? What is your top challenge in managing remote employees? What is your top challenge in managing remote employees? What your peers said about What your peers said about What your peers said about What your peers said about What your peers said about
What your peers said about
Other
No
Yes
Are you able to measure use of Productive vs. Non-productive applications?
Learn more about how you can improve both your remote employee and application productivity
Only 23% of your peers are able to measure application productivity.
YES
At 58%, the majority of respondents are not able to measure application productivity.
NO
9% were unsure or didn’t know if they are measuring application productivity.
9% fell into the other category when it comes to measuring application productivity.
OTHER
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