1362911_omnichannel quiz

Omnichannel is the new business as usual so let’s find out if you know what it takes to create the perfect experience. In today’s world, if you want customers to keep coming back, you have to keep the shopping journey simple. Fast service. A personal approach. Data security. Easy checkout. Wherever consumers are. However they like to pay. Trying to figure out your next steps to offering a smarter customer experience – online, on the move and in-store? Learn about trends that are shaping retail shopping.

Are you omnichannel ready?

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The data featured in this quiz are the result of the FIS Global Commercial Services (GCS) Thought Leadership Study: Trends in IT Transformation and Back Office Opperations.

Both A and B

Shifted more customers to online shopping

Increased the need for contactless payments

How has the pandemic changed consumer shopping and buying habits?

Question 1

When preferred payment methods aren’t available, customers are likely to abandon their carts at this rate:

Question 2

TRUE

The widespread shift to online and contactless payments as well as pre-pay for curbside pickup and delivery has elevated the potential for fraud.

Question 3

Ensuring back office operations are fluent in your omnichannel payment strategy

Bridging all connecting points across instore, online, mobile, and social

Having customer service available 24/7 to address consumer needs

Effective omnichannel payments support means:

Question 4

Minimize security risks

Better manage costs

Deliver seamless consumer experiences

Companies that combine sales channels (online, mobile, in-store, MOTO) with logistics/fulfillment can:

Question 5

Invoicing, billing, and reconciliation

Invoicing and billing

Orders, tracking, and invoicing

An integrated omnichannel payment system simplifies and streamlines operations by connecting:

Question 6

Unified payment data offers enhanced visibility of individual transactions and interactions enabling greater personalization of the consumer experience

Question 7

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But can you achieve even more? You need simplicity and security. Your customers crave convenience. Our omnichannel payments platform is designed to help you deliver one engaging and personalized customer journey across every shopping channel. Building your blended customer experience is just a conversation away.

YOU DEFINITELY KNOW YOUR STUFF

AWESOME

Take the quiz again

Schedule your strategy session

You’re headed in the right direction, but there’s opportunity to optimize your approach. You need simplicity and security. Your customers crave convenience. Our omnichannel payments platform is designed to help you deliver one engaging and personalized customer journey across every shopping channel. Building your blended customer experience is just a conversation away.

CONNECTING THE DOTS CAN YIELD EVEN STRONGER RESULTS

GOOD TRY

Take the quiz again

Schedule your strategy session

It’s never too late to turn your vision into reality. You need simplicity and security. Your customers crave convenience. Our omnichannel payments platform is designed to help you deliver one engaging and personalized customer journey across every shopping channel. Building your blended customer experience is just a conversation away.

BUT YOU CAN SHAPE THE FUTURE

BIT UNCLEAR

in twenty

THREE

ONE

FIVE

TEN

FALSE

A, B and C

FALSE

TRUE