Payments 2025 telco trends

8 milestones to channel and change future connectivity

Payments 2025 Telco

Telcos are in a unique position. Connectivity is giving your customers new ways to pay for your products and services. But as the enabler of that connectivity, you’re poised not just to channel the opportunities of digital payments – but to change the future of digital business.

In fact, telcos are so integral to digital transformation that some prefer to call you TechCos.

Take a look ahead at some key milestones for TechCos – to discover a digital future for and enabled by you.

Channel it with embedded finance

Payment at the tap of a phone

Embedded finance stores customers’ payment details behind an app or website – and makes them available at the tap of a phone. It’s an opportunity for TechCos to deliver seamless purchasing and true convenience for customers – and even tackle slow or late payments by making the process as simple as possible.

Payment at the tap of a phone

Channel it with embedded finance

Channel it with personalized interactions

Standout customer service

Channel it with alternative payment methods

More flexible ways to pay

Channel it with cryptocurrencies

An all-currencies-welcome model

Channel it with intelligent fraud prevention

Protection from scams

Five trends any telco will face in the future – if you’re not facing them already.

The future for TechCos

Personalized interactions go a long way towards brand loyalty – especially for smaller companies trying to stand out against the tech giants. TechCos could introduce group service plans where members share a pool of data; personalized loyalty rewards through an all-in-one app; or an end to roaming fees for long-term customers.

Channel it with personalized interactions

Standout customer service

Alternative payment methods, plus innovations like open banking-enabled voice payments, make it easy for customers to pay on time – no matter where their money is. For TechCos, that means fewer late payments to chase, higher payment acceptance rates, and more control over your cash flow.

Channel it with alternative payment methods

More flexible ways to pay

Cryptocurrencies are making digital payments faster, more secure and less expensive – so it’s no wonder they’re finding their way to sectors and markets around the world. Whether it’s partnering with a third-party exchange or offering cryptocurrencies as part of a loyalty scheme, TechCos need to support cryptocurrencies to be truly all-currencies-welcome.

Channel it with cryptocurrencies

An all-currencies-welcome model

Intelligent fraud prevention doesn’t just protect your customers – it protects your reputation. With tools like data security, analytics, instant payments and error prevention, TechCos can cover more bases than ever. Some payments providers even offer a secure service that connects customers and billers directly – leaving fraudsters with no way in.

Channel it with intelligent fraud prevention

Protection from scams

Change it with super apps

Everything in one app

Change it with meaningful connectivity

The cross-sector opportunity

Change it with connected working

Eco action

Super apps connect all the user’s needs and preferences through a single interface. Some giants have already used super apps to make their names – but there are opportunities for more. By combining communication and entertainment with financial services like buy now, pay later (BNPL), TechCos could draw from a wider customer pool to become complete connectivity hubs.

Change it with super apps

Everything in one app

Three trends that can put you ahead – and transform you from telco to TechCo.

The future enabled by TechCos

Meaningful connectivity may be what’s missing from digital transformation in sectors like healthcare, manufacturing and energy – which makes them captive audiences for TechCos. By transferring proven consumer or corporate business models to these as yet untapped markets, TechCos are both creating an opportunity and accelerating their progress to reaching it.

Change it with meaningful connectivity

The cross-sector opportunity

Connected working, enabled by traditional telcos, has already eliminated the need for countless daily commutes and costly office spaces. But now, TechCos are lightening the load and lowering the carbon footprint with more direct action – using 5G to optimize data centers, relay stations, payment processing and other essential infrastructure.

Change it with connected working

Eco action

Discover how Worldpay from FIS can help you channel and change the future of connectivity and digital transformation – just get in touch.

As a telco, you’re subject to external influences like any other business. But as a TechCo, you can be the one setting the trends – and shaping the future – with new financial services and an optimized payments process.

GET IN TOUCH

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1. RE100. 2022. RE100 Members | RE100. [ONLINE] Available at: https://www.there100.org/re100-members. [Accessed 23 August 2022]. 2. Pew Research Center Science & Society. 2022. Two-Thirds of Americans Think Government Should Do More on Climate | Pew Research Center. [ONLINE] Available at: https://www.pewresearch.org/science/2020/06/23/two-thirds-of-americans-think-government-should-do-more-on-climate/. [Accessed 23 August 2022].

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Payments 2025 highlights the key trends shaping the future of payments across key industries. Using our years of experience and leveraging our vast network of specialists from across the industry and beyond, we share expert opinions and recommendations. We explore the social, economic, technological and environmental factors that will shape the next few years, so we can help you prepare for tomorrow. To discover more, visit: