Inspire the next chapter of your transformation from telco to TechCo
Payments 2025 Telco Interactive Story
When businesses of all kinds step out on their own transformation journeys, they start with their telecommunications technology.
You’re not just channeling digital transformation through connectivity. You’re changing it. It’s why, by 2025, many telcos will enter a new chapter as TechCos. As you evolve into a one-stop connectivity shop, payments will help you shape the innovation curve, enter new markets, and take positive environmental action.
So, are you ready to continue your own story? Inspire your next step with these tales of transformation, connectivity, and payments optimization.
READ MORE
China’s largest super-app – with 1.24 billion active users – started as a messaging service.
A super-app story
1 Business of Apps. 2022. WeChat Revenue and Usage Statistics (2022) – Business of Apps.
A super-app story
NEXT CHAPTER
For telcos, your own super-app might start by combining a customer’s internet, mobile, and TV contracts. But you might also include financial services like mobile-to-mobile (m2m) payments to enable direct carrier billing and encourage financial independence in the unbanked population.
Five trends any telco will face in the future – if you’re not facing them already.
The future for TechCos
If you’re ready to enter your next chapter and help your customers start theirs, we’re ready to hear from you. Get in touch with Worldpay from FIS to learn more.
The telcos of the future – the ones we’ll talk about for years to come – will be those that live through digital transformation. One way to do this is to become a TechCo with the use of digital payment methods and all the innovations they make possible.
GET IN TOUCH
©2022 FIS and/or its subsidiaries. FIS®, Worldpay®, and any associated brand names/logos are the trademarks of FIS and/or its affiliates. All other trademarks are the property of their respective owners.
This content is for information purposes only. We have taken care in the preparation of this information but will not be responsible for any loss or damage including loss of profits, indirect, special or consequential loss arising as a result of any information in this document or reliance on it. The content of this material may not be reproduced without prior consent of Worldpay.
This material may include information on third parties and their services. The reference to these third parties is for information purposes only and does not constitute an endorsement or recommendation of the third party or their service.
1. RE100. 2022. RE100 Members | RE100. [ONLINE] Available at: https://www.there100.org/re100-members. [Accessed 23 August 2022].
2. Pew Research Center Science & Society. 2022. Two-Thirds of Americans Think Government Should Do More on Climate | Pew Research Center. [ONLINE]
Available at: https://www.pewresearch.org/science/2020/06/23/two-thirds-of-americans-think-government-should-do-more-on-climate/. [Accessed 23 August 2022].
www.fisglobal.com/payments-2025
www.fisglobal.com/payments-2025
Payments 2025 highlights the key trends shaping the future of payments across key industries. Using our years of experience and leveraging our vast network of specialists from across the industry and beyond, we share expert opinions and recommendations. We explore the social, economic, technological and environmental factors that will shape the next few years, so we can help you prepare for tomorrow.
To discover more, visit:
A coffee chain uses embedded finance and tokenization to reward regular customers.
An embedded finance story
READ MORE
China’s largest super-app – with 1.24 billion active users – started as a messaging service.
A frictionless purchasing story
READ MORE
Blockchain is connecting smart vehicles to IoT-enabled road signs and parking meters.
A connectivity story
READ MORE
One major US telco now accepts bill payments via a third-party cryptocurrency exchange.
A cryptocurrency story
READ MORE
One processor uses AI to analyze payment patterns, spot unusual activity, and stop fraud.
A fraud prevention story
READ MORE
China’s largest super-app – with 1.24 billion active users – started as a messaging service.
A bit about personalization
READ MORE
China’s largest super-app – with 1.24 billion active users – started as a messaging service.
A bit about
eco action
READ MORE
X
Super-apps, a new breed of umbrella app, are converging users’ needs
into a single interface. They often begin with just one area of focus – like telecommunications or finance. China’s largest super-app, for example, started as a messaging service – but has now grown to 1.24 billion active members, with 900 million of them using its embedded financial services.
1
NEXT CHAPTER
2 Juniper Research. 2021.Embedded finance market value to exceed $138 billion in 2026, as APIs intensify fintech competitive landscape – Juniper Research.
2
Embedded finance poses significant potential for telcos, with the market set to exceed $138 billion by 2026 – up from just $43 billion in 2021. By storing details behind a website or app, embedded finance is saving users from digging out their cards or entering their details every time they want to pay a phone bill. But it can go even further – incorporating financial services like buy-now-pay-later, rewards schemes, and mobile-to-mobile (m2m) payments for greater customer-centricity.
One global coffee chain is putting embedded finance to work. Using tokenization in a bespoke app, the chain can not only recall a customer’s payment details but recognize their individual habits and preferences. Telcos could take the same approach to make billing simpler for customers – and even reward long-term users.
An embedded finance story
X
NEXT CHAPTER
1 Business of Apps. 2022. WeChat Revenue and Usage Statistics (2022) – Business of Apps.
1
Super-apps, a new breed of umbrella app, are converging users’ needs
into a single interface. They often begin with just one area of focus – like telecommunications or finance. China’s largest super-app, for example, started as a messaging service – but has now grown to 1.24 billion active members, with 900 million of them using its embedded financial services.
It’s a tale as old as telecommunications – your cash flow depends on customers being able to pay their bills on time every month. With a broader range of alternative payment methods – including cryptocurrencies – telcos can give customers the flexibility they prefer to get the reliable stream of income they need.
A frictionless purchasing story
X
NEXT CHAPTER
2 Juniper Research. 2021.Embedded finance market value to exceed $138 billion in 2026, as APIs intensify fintech competitive landscape – Juniper Research.
Connectivity plays the single most important role in digital transformation. It means that there is no shortage of opportunity for telcos looking to enter new markets – not just consumer and corporate, but healthcare, manufacturing, energy, and beyond.
2
In the automotive sector, for example, a British blockchain firm is working with a telco to enable communication between smart vehicles and IoT-enabled infrastructure – like road signs and traffic lights. In this way, drivers can receive notifications of dynamic conditions like diversions, pay for parking through embedded finance, and much more.
A connectivity story
X
NEXT CHAPTER
1 Business of Apps. 2022. WeChat Revenue and Usage Statistics (2022) – Business of Apps.
1
Telcos are responding to the growing demand for cryptocurrency payments. One major US mobile carrier already accepts online bill payments made via a third-party cryptocurrency exchange. It’s the first major US mobile carrier to do so – but certainly not the last.
In the near future, cryptocurrencies could be enabled as part of loyalty schemes or rewards programs, giving customers money off their bills or digital entertainment in the form of cryptocurrency coupons. But a telco’s immediate next steps in this space should be partnering with a cryptocurrency payments processor to provide this option to customers.
A cryptocurrency story
X
NEXT CHAPTER
3 SUBEX. 2021. Telecom Fraud on the rise: 2021 CFCA Global Telecommunications Fraud Loss Survey – SUBEX.
The telco sector is exposed to a significant amount of fraud, with annual revenue-loss estimates reaching up to almost $40 billion. Typically, criminals take advantage of vulnerable customers to steal personal details or demand money the customer doesn’t owe. Telcos therefore need to protect their customers or face an unhappy ending – a sharp drop in loyalty and lots of lost business.
4
Some payments processors use AI to help businesses spot and stop fraud in real time. Telcos can even use the tool to set rules that allow exceptions – or trigger fraud alerts and automatically decline suspicious payments. And AI is just one of the fraud prevention tools available to telcos through their payments processor.
A fraud
prevention story
X
NEXT CHAPTER
1 Business of Apps. 2022. WeChat Revenue and Usage Statistics (2022) – Business of Apps.
1
Telcos are responding to the growing demand for cryptocurrency payments. One major US mobile carrier already accepts online bill payments made via a third-party cryptocurrency exchange. It’s the first major US mobile carrier to do so – but certainly not the last.
When up-and-coming telcos take on industry giants, it’s personalization that can be a deciding factor in success. Customer service is a major contributor to brand loyalty. And in a market where so many of the large providers offer similar services, a little personalization – allowing shared data, customizing rewards, or eliminating roaming charges – goes a long way.
A bit about personalization
X
NEXT CHAPTER
3 SUBEX. 2021. Telecom Fraud on the rise: 2021 CFCA Global Telecommunications Fraud Loss Survey – SUBEX.
The telco sector is exposed to a significant amount of fraud, with annual revenue-loss estimates reaching up to almost $40 billion. Typically, criminals take advantage of vulnerable customers to steal personal details or demand money the customer doesn’t owe. Telcos therefore need to protect their customers or face an unhappy ending – a sharp drop in loyalty and lots of lost business.
4
Telco companies, like all of us, hold the future in their hands. So, despite the need for a network of data centers, relay stations, and other infrastructure to meet demand, leaders are finding ways to cut carbon emissions. Digital bill payments, for example, can eliminate the need for paper. And 5G, the most efficient form of connectivity, can lighten the load and reduce environmental impact.
A bit about
eco action
X
