Touch-CX: The FIS CCM solution stack

TOUCH-CX: THE FIS CCM SOLUTION STACK

ARE YOU MEETING INCREASED CUSTOMER EXPECTATIONS?

Today’s customers are more complex than ever. Their needs, interactions and concerns are more varied than ever before, and they expect the communications you send to be clear, consistent and in the channel of choice. Are you delivering?

Treasure Data - Forbes Insights Report: Proving the Value of CX

The CCM solution stack helps you build the client communication experience you require at your pace.

A CENTRALIZED CCM STACK IS THE ANSWER

Build the perfect CCM environment to suit you, using one or more solutions from the stack, with FIS® as your partner.

BUT TECHNOLOGY NEEDS EXPERTISE

Empowering you to meet all your CCM needs in one place, with the assurance of financial stability, redundancy, security and technology to make it happen.

FIS IS A PARTNER LIKE NO OTHER

Receivables: Cash Flow Ecosystem

TOUCH-CX: YOUR CCM STACK

Composition and Design

Data

Reporting and Insights

Presentment and Storage

Communication Channels: Deliver and Receive

Hover and click to discover more . . .

Managing customer data creates significant challenges for companies. Without a single source of truth, data is scattered across multiple platforms, making it difficult to access and analyze. Inaccurate, inconsistent or incomplete data leads to poor decision-making, wasted resources and damage to the company's reputation.

DATA

Break through data silos.

Create best in class communications.

COMPOSITION AND DESIGN

Deliver seamless communications across channels.

COMMUNICATION CHANNELS: DELIVER AND RECEIVE

Streamline compliance. Enhance experience.

PRESENTMENT AND STORAGE

Unify your customer view. Empower your business.

REPORTING AND INSIGHTS

We meet you where you are and get you where you want to go.

THE PERFECT PARTNER TO HELP YOU

Create best-in-class customer communications

Deliver a personalized CX

Transform customer communications

of executives feel unimproved CX leaves them at risk

1200

banking, wealth, insurance, energy & retail clients

Working with

digital documents delivered annually

.3 B

including

mail pieces delivered annually

Challenge

Touch-CX Data solutions are designed to meet all your data needs, from data cleansing and data quality to helping you create personalized, contextual messages driven by data and analytics. We help reduce data redundancy and any storage space wastage. Our data matching tools across the enterprise allow teams to collaborate and remove data silos, enabling you to extract insights that can benefit and improve business processes. All in all, we provide the foundation and ability to create a truly omnichannel strategy.

solution

Adding the Data Ring to your Touch-CX CCM stack can reduce costs associated with storage and inefficient processes. More importantly, it can improve the CX of your communications through data insights and a single customer view.

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solution

Challenge

Reduce your total cost of ownership by leveraging the power of Touch-CX to produce your multi-channel communications, which, along with a variety of deployment options, can meet your needs.

The Touch-CX Composition and Design solution suite offers design consulting services to give you compelling templates for every channel and best-in-class document composition software for seamless message and document creation. FIS’ Composition as a Service, on-premises, and hybrid delivery models provide flexible deployment options that meet your unique operational and business needs. Leverage an FIS private cloud environment or Microsoft™ Azure public cloud to create communications that can be delivered to FIS delivery channels, or back to your in-house operations and/or third-party providers.

The composition and design of regulated customer communications is no small feat. Meeting regulatory requirements while effectively communicating important information to customers clearly and concisely requires expertise and tools that empower the business user.

Get peace of mind and savings with our secure facilities and services, with no data issues, service problems or breaches, postage optimization, BCP and DR – relieving you of the extra spend. We future-proof for you, ensuring we have the solutions needed as technology changes.

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Centralizing your digital and print communications can drive a better customer experience. Using our portal, Panorama, you have a single view of communications, from releasing work, tracking job status, viewing reports or accessing content communication creation and messaging editing tools across channels. Our print mega centers support your most complex documents. At the same time, our eDelivery SaaS applications feature single sign-on capabilities and offer quick and easy access to monthly statements, policies, check images, trade confirms and more.

solution

Ever-changing customer preferences, increasing regulations, complex technical requirements and data privacy concerns all make delivering critical customer communications a hurdle that requires attention. Whether delivering through print or digital channels, having a partner with expertise and business continuity is key.

Challenge

Have peace of mind knowing that your business is fully compliant and up to date with all regulations. With Touch-CX, streamline your document storage and presentment processes and free up valuable resources to help grow your business and improve the customer experience.

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The Touch-CX Presentment and Storage solutions feature federated document delivery and API integrations while meeting FINRA/SEC-compliant storage, portal integration, as well as providing you with historical document retention management. Get the confidence that your customers can easily retrieve their documents, coupled with best-in-class DR solutions, to ensure there is never a time when documents are inaccessible.

solution

Document retention policies can be intricate in certain industries and require strict adherence. On top of that, customers expect to receive their documents on demand and through their preferred communication channel. Document storage and presentment is a critical aspect of all customer communications.

Challenge

Gain a powerful unified customer view that provides individualized profiles, big data and real-time updates. This comprehensive view lets you gain insights into customer preferences, behaviors and interactions, enabling personalized experiences and revenue growth.

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The Touch-CX Reporting and Insights tools give you control. Our portal has detailed information on job status and communication performance. The AI-driven insights engine gives you a 360-degree customer view, journey analytics, data integration and aggregation to give you the next best messaging. You also have access to payment communication reporting, email bounce management with delivery to alternate channels, customer payment behavior and propensities insight, along with the all-important click and open rate data.

solution

In today's business landscape, many face the challenge of gaining visibility into job status and communication performance. Without a comprehensive view of customer communications, businesses can struggle to gain insights into customer behavior and preferences, making it difficult to provide personalized experiences and achieve their goals.

Challenge

World’s fintech player

Relied on by over 200K clients worldwide

Create best-in-class customer communications

Reduce time to value

Improve digital adoption

Manage customer channels and preferences

Reduce costs and increase efficiency

Transform customer communications

Deliver a personalized CX

Get in touch

We have the knowledge of the old, the equipment of the now and the vision of the future.

FUTURE-PROOFING YOUR CUSTOMER COMMUNICATIONs

by breaking silos and quicker change management

INCREASE EFFICIENCY

through improved workflows and paper reduction

REDUCE COSTS

with relevant, hyper-personalized communications

ENHANCE THE CX

Our advanced solutions have won awards and analyst approval across the insurance industry and beyond.

TRUSTED BY EXPERTS

Learn more

actuarial modeling solution of the year

Best cash and treasury management solution

IFRS 17 SOLUTION OF THE YEAR

BEST-IN-CLASS PROVIDER FOR INVESTMENT ACCOUNTING

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Reporting and Insights

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FIS is a leading provider of technology solutions for financial institutions and businesses of all sizes and across any industry globally. We enable the movement of commerce by unlocking the financial technology that powers the world’s economy. Our employees are dedicated to advancing the way the world pays, banks and invests through our trusted innovation, absolute performance and flexible architecture. We help our clients use technology in innovative ways to solve business-critical challenges and deliver superior experiences for their customers. Headquartered in Jacksonville, Florida, FIS ranks #241 on the 2021 Fortune 500 and is a member of Standard & Poor’s 500® Index.

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