Your complete guide to Flagstone.
Understand every step of your Flagstone journey, from logging in, to opening new savings accounts, and withdrawing your funds. All you need to protect and grow your cash.
Getting started with flagstone
Logging in to your Flagstone account
Funding your Flagstone holding account
READ MORE
Understanding transfer times
Withdrawing from existing savings accounts
Topping up your existing savings accounts
Opening your first savings account
Deposits, top-ups, and withdrawals
Withdrawing from your Flagstone holding account
Setting up automatic rollovers
Glossary
Protecting your cash
How Flagstone works
A message from our CEO
Further reading
A warm welcome to Flagstone.
Simon Merchant, CEO
Read more
Flagstone on your phone
Logging into your Flagstone account
To log into your Flagstone account for the first time, simply click the link in the welcome email we’ve sent you. Then, enter the email and password you chose in your initial application. If the link in the email has expired, go to flagstoneim.com, and click ‘Sign in’ in the top right-hand corner. Then, select ‘Forgot password?’. This will prompt you to set up a new password, which you can use to log in.
Log in to your Flagstone account
HELPFUL LINKS
See our banks & interest rates
LOG in
Funding your holding account.
Fund your holding account and you'll see your unique holding account details (sort code and account number). Use these to transfer funds online, via a quick bank transfer, without ever leaving the platform. Or you can make a manual bank transfer. There are no transfer limits with Flagstone, except for online bank transfers (max. £250,000 per transaction). Your bank may have its own daily transfer limits, though, so it’s sensible to check beforehand.
You can view your holding account details at any time from the drop-down menu. Simply:
When you first log in
Finding your holding account details
Click your initials in the top right-hand corner Choose ‘Add funds’ See your holding account details on the right-hand side
How long do transfers take?
We can only accept funds sent from the nominated bank account you gave when you applied to Flagstone. Funds in your holding account don’t earn interest, so it’s always best to keep them deposited in a savings account.
Understanding savings accounts
You can open three different types of savings account through Flagstone:
Instant Access Also known as an easy-access account, this is a flexible account where you can add and withdraw funds at any time.
Notice As the name suggests, you’ll need to give advance notice before you can withdraw your funds from a Notice account. The length of this period varies by account, but you can give notice at any time. Once you’ve given notice, and the full period has elapsed, the bank will return your funds automatically to your Flagstone holding account.
Fixed Term With Fixed Term accounts, you’ll need to leave your initial deposit with your bank for a set period. You’ll earn interest at a fixed rate for that entire time. Once that period ends, the account ‘matures’, and your funds will return to your Flagstone holding account. This includes both your initial deposit, and all the interest you’ve earnt. With Flagstone, you can set up a ‘rollover’, which will automatically move your funds to a new account when your existing Fixed Term account matures.
The banks, savings accounts, and rates you see on the platform will vary depending on the type of Flagstone account you’ve opened (individual, joint account, charity, and so on).
Account settings
Add funds
Withdraw funds
Log out
Transfer times depend on where you’re transferring funds to, or withdrawing them from. But we always aim to complete your transfers promptly. Here’s how long each transfer takes with Flagstone:
Nominated account → Flagstone holding account
We’ll typically be able to credit your new funds in real time, once the bank has processed your transfer. To ensure we’re able to complete your transfer promptly, make sure you: Always transfer from the nominated account from your application Include your unique Flagstone client reference number as your reference when transferring* Transfer to the correct holding account details You can find your unique holding account details in the ‘Add funds’ section of your Flagstone account. The account name is always Flagstone Group Ltd. On rare occasions, there may be a delay on the bank’s side, which means the transfer could take a short while longer. You’ll always receive an email from us once your funds arrive in your holding account. *To find your Flagstone client reference, open the ‘Add funds’ page in your account. You’ll see it on the right-hand side.
Withdrawals from your holding account to your nominated account will be processed the next working day. But, on rare occasions, there may be a delay on the bank’s side. In this case, your transaction may take slightly longer.
Flagstone holding account → Nominated account
When making a deposit or topping up an existing savings account, we’ll usually confirm your transfer within two working days. But, in exceptional circumstances, this can take up to five working days (depending on the bank). You’ll always receive an email from us, confirming your deposit or top-up.
Flagstone holding account → Savings account
Typically, the bank in question will return your funds within two working days – though it’s usually sooner. That said, withdrawals from Instant Access accounts are subject to the payment processing and clearing times of the bank in question. So it can vary from bank to bank. You’ll receive an email as soon as we’ve credited the funds to your Flagstone holding account.
Instant access account → Flagstone holding account
FUND
WITHDRAW
DEPOSIT
RETURN
Before you can open the account, you’ll need to agree to the bank’s Terms & Conditions. To do this, please review the document and check the box. Then, just click ‘Complete’, and your new savings account will open shortly.
Log in to your Flagstone account, and choose ‘Place deposits’ from the top navigation bar. You’ll see all the savings accounts available to you, and key details for each. These include:
Opening your first savings account.
account type (Instant Access, Notice, and Fixed Term) minimum & maximum deposit interest rate (Gross & AER) FSCS eligibility
ADD
To choose a suitable savings account, just click ‘Select’ on the right-hand side. You’ll be taken to a new screen, where you can review all the key details, choose your deposit amount, and review the Terms & Conditions for that savings account.
CONFIRM AND DEPOSIT
I’ve read and agree to the Terms & Conditions of my chosen savings accounts.
Topping up your existing savings accounts.
From here, just choose how much you’d like to transfer in. Remember that you can top up Instant Access and Notice accounts, but not Fixed Term accounts. You can top up to the maximum balance for the savings account. You’ll see this set out in the account’s T&Cs.
Select ‘My summary’ from the main menu. Scroll to ‘My portfolio’, and find the account you’d like to top up. Click the ‘Top up’ option on the right-hand side.
To transfer more cash into an existing savings account:
TOP UP
Withdrawing from savings accounts.
To withdraw cash from an existing savings account:
This will open a new screen, where you can choose either a partial withdrawal, or a full withdrawal of the entire account balance. Remember that you’ll need to keep a minimum balance if you want to keep the account open. You’ll see this set out in the account’s T&Cs. Withdrawing from savings accounts: How long do transfers take? This depends on the bank and its clearing times. But, typically, you can expect to receive your funds within two business days (though it’s often sooner). As always, we’ll let you know by email once the funds land in your holding account.
Select ‘My summary’ from the main menu. Scroll to ‘My portfolio’, and find the account you’d like to withdraw from. Click the ‘Return to holding account’ option.
Setting up automatic rollovers.
Here’s how to set up a rollover for your next maturing savings account:
Say you’ve opened a Fixed Term account. When you reach the end of that term, the full balance will return to your Flagstone holding account. To make sure you’re always earning interest, you can automatically ‘roll’ those funds into a different savings account. Because banks frequently change the accounts they offer, you can only set up a rollover in the seven days before the end of your fixed term.
Select ‘My summary’ from the top navigation bar. Scroll to ‘My portfolio’, and find the Fixed Term account you want to roll over. Click ‘Set up Rollover’.
You’ll see a new screen listing all the available savings accounts for your rollover, including any eligible accounts you’ve already opened. To choose your preferred account, click ‘Reserve’ on the right-hand side and choose the amount you’d like to roll over. You can roll over either the full amount, or a partial amount. Then, review the T&Cs, and select ‘Reserve now’. Now, when your existing account matures, your funds will transfer into the account you’ve just chosen. We’ll send you an email to confirm your rollover.
Set up rollover
RESERVE
Withdrawing from your Flagstone holding account.
Then, enter the amount you’d like to withdraw, click ‘Next’, and confirm your nominated account details. To confirm the withdrawal, click ‘Confirm and withdraw’. The transaction will show under ‘Pending transfers’ in the ‘My summary’ page.
Log into Flagstone. Click your initials in the top right-hand corner. Choose ‘Withdraw.
To withdraw funds from your Flagstone holding account to your nominated account:
Withdrawing from holding account: How long do transfers take? Once you’ve confirmed your withdrawal, the fund will be processed to your nominated account the next working day. As always, though, this can vary depending on the bank, its clearing times, and the time of day you confirmed the withdrawal.
Arman Tahmassebi
Flagstone began with one question: why is it such a struggle to protect and grow your cash? We looked around for a solution – a way to open and manage multiple savings accounts in one place, access competitive interest rates, and protect every penny through the FSCS. But there wasn’t one. So we built it. A world of saving opportunities, under one roof. And today, Flagstone serves 75,000 savers just like you. Helping them eradicate cash admin, save time, increase their interest, and protect what’s theirs. Needless to say, I’m thrilled you’ve chosen Flagstone. It’s our mission to take all your expectations of what saving could be, and surpass them. And, in this guide, you’ll learn how to make the most of the platform. From opening new accounts, to withdrawing your funds. We’ll even cover logging in for the very first time. Once again, welcome to Flagstone.
Flagstone CEO
How Flagstone works.
More banks than any other platform
How Flagstone makes money
For each savings account you open through Flagstone, we receive a small share of the interest. We deduct that share before we feature any savings account on our platform – so the rate you see will always be the rate you receive. You'll find our maximum share of interest for any given account in your Engagement Letter.
Learn more
Choosing the right savings account for you
Continue to learn
What is the FSCS?
What is a savings platform?
Fund your Flagstone holding account
We keep your cash in a holding account, provided by HSBC. This holds your cash temporarily while you choose which savings accounts to open. Cash in the holding account doesn’t earn you interest – so it’s important to deposit any funds into savings accounts as soon as possible.
1.
Open savings accounts
2.
Search, filter, and find the savings accounts that suit your goals – whether it’s Fixed Term, Instant Access, or Notice. It may even be all three.
Easily manage your portfolio
3.
If you’ve opened Instant Access accounts, you can move your money to higher rates in moments for higher rates. And for Fixed Term accounts, we’ll always let you know when your funds are about to mature. Then, you can arrange to ‘roll over’ your funds into a new account automatically – to make sure your cash is always earning interest.
Protecting your cash.
Because we keep your cash separate from Flagstone’s own funds, your cash would be protected if we ever went into liquidation. The cash in your Flagstone holding account is kept in a ‘blind trust’. This means you always retain full beneficial ownership – we have no access or control over it. Should Flagstone go into liquidation, the FSCS will insure all eligible funds in your holding account. Once you deposit any of your cash into savings accounts, those funds are held by the bank in question (not Flagstone). So, should the business fail, these funds would not be affected.
We work with both internal experts and external partners to secure our platform against any malicious actors. The only person who will have access to your funds, is you. In line with the Financial Conduct Authority’s regulations, we take all appropriate measures to prevent fraud. These include IT controls, segregation of duties and responsibilities, restricted access rights, and signature protocols. We also ensure that you’re the only person who can pay into or withdraw from your Flagstone holding account (except in the case of joint Flagstone accounts, or a verified Power of Attorney).
Is my cash safe with Flagstone?
Is my cash protected under FSCS?
What if Flagstone went into liquidation?
Every bank available on our platform is a member of the Financial Services Compensation Scheme (FSCS). This is also the case for your Flagstone holding account, provided by HSBC. If any of these banks were to fail, your eligible deposits would be insured (up to £120,000 per individual, per banking group). It’s your responsibility to understand which banks sit within the same banking group – but we’ve aimed to make it easier for Flagstone clients with our FSCS tracker. This breaks down your Flagstone portfolio by banking group, and shows the proportion of your funds that are FSCS-protected. It doesn’t include any funds you hold outside of Flagstone.
Flagstone on your phone.
Log in securely With biometric login, you can access your portfolio in moments while ensuring your account remains secure. Fund, deposit, and withdraw Manage your money on the move from the app – whether you’re funding your holding account or opening new savings accounts.
With Flagstone’s mobile app, you can manage your cash from anywhere – whether it’s the beach, the bar, or the back of the cab.
Available where you get your apps Our mobile app is available for both Apple and Android devices.
Are my deposits protected by the FSCS?
Every UK bank available on Flagstone’s platform is a member of the FSCS. So, if they were to fail, your eligible deposits would be protected. FSCS protection covers £85,000 per individual, per banking group (or £170,000 for joint accounts). When creating your Flagstone portfolio, it’s your responsibility to understand which banks sit within the same banking group.
Flagstone glossary
Accrued interest Your accrued interest is the amount of interest you’ve earned from the day you opened a particular savings account. This is different from paid interest, as not all interest is paid straight away by the bank in question. You’ll always be able to see how your interest accrues, as well as how frequently it’s paid, in each savings account’s terms and conditions. You can see your accrued interest under ‘My funds’ in the ‘My summary’ section of your Flagstone account. Paid interest Your paid interest is the amount of interest you’ve been paid by the bank, based on your initial deposit and the interest rate on that account. How your interest is paid depends on the savings account in question. For example, some Instant Access accounts might pay your interest daily, weekly, or monthly. But, for Fixed Term accounts, the bank will only pay your interest at the end of the period set out in your terms & conditions. Holding account The Flagstone holding account acts like a wallet. From here, you can make deposits into any of the savings accounts on our platform. It’s also where your funds return when you withdraw from savings accounts, or when they mature. You can easily fund your holding account at any time from the Flagstone platform. Just select ‘Add funds’ and follow the on-screen instructions. Your holding account is provided by HSBC. That means the FSCS will protect any eligible funds in your holding account (up to £120,000 per individual, per banking group). To help prevent fraud, you can only fund your holding account from your nominated account (see below). Nominated account This is the bank account you specified in your initial Flagstone application. Your nominated account must always be a current account. To help prevent fraud, you can only fund your holding account from your nominated account. Savings account A savings account is an account provided by one of our partner banks, where you can deposit your cash and earn interest. You’ll find various types of savings account on the Flagstone platform: Fixed Term – where you deposit your cash for a set period before you can access it again. The interest rate is fixed for that entire period. At the end of that period, you’ll receive both your initial deposit and the interest you’ve earned. Instant Access – where you can add or withdraw funds at any time. Sometimes called an ‘easy access’ account. Instant Access accounts have variable interest rates, meaning the bank can change your interest rate at any time. Notice – where you’ll need to give a set period of notice before you can access and withdraw your funds. Sharia – where, in line with the principles of Sharia law, the account does not pay interest. Instead, it pays a ‘profit rate’, which could vary depending on the bank’s profits.
