Table of Contents
Click to navigate to the appropriate section of the RFQ
Executive Summary
1
Project Process
2
Manufacturer
3
Dealers
4
National Projects
5
Financials
6
Relevant Experience
7
Contact Information
8
We look forward to answering any additional questions you may have and working with you to make this project a great success.
www.fluidinteriors.com |
www.haworth.com
Katie Allen | Account Executive
Fluid
Direct: (646) 591-7170
Email: katie.allen@fluidinteriors.com
Contact us
Deluxe
Click the home button at the bottom of each section to navigate back to the Table of Contents
Cargill's New Horizon Workplace
Flexibility
Engaged Employees
Collaborative Spaces
Sustainability
Longevity
The workplace is a tool that supports the needs of an expanding free-address workforce. Occupants can easily navigate the space due to the built-in legibility of individual focus areas with a variety of meeting styles. The arrangement and size of components work in concert with architectural rhythms rather than fight against them. Light scale products support not only the current needs but include inherent adaptability for the future of work. The work environment inspires peoples’ best work while protecting the investment in human and physical capital.
Haworth at a Glance
OUR VALUES:
We listen to our Customers.
We rely on our Members.
We honor Integrity.
We embrace Continuous Learning.
We lead with Design.
We create Value.
We work to make the World better.
Sustainability
Making the world better is one of Haworth’s foundational, company-wide values.
This philosophy guides our members every day as we work to strengthen the communities where we live and work. Through our research, development, and the actualization of creative, sustainable solutions, we help protect and restore the environment, support and strengthen global communities, create economic value, and inspire well-being—now and for the future.
Haworth Corporate Responsability Report (Click Here)
Haworth’s Organic Workspace Strategy results in sustainable, adaptable, and integrated products
and processes throughout our company.
One of the manifestations of this strategy is the Integrated Palette, an incredible, interchangeable kit-of-parts. Haworth’s Integrated Palette stems from years of research that indicated upcoming changes in how people work, where they work, and evolving organizational cultures
Haworth's Integrated Palette
Wondering How Everything Comes Together?
100+
25%
Employees
Full In-House Service Team
Revenue Volume Outside of the Twin Cities
Square-Foot Operations Center
Lean Installation
Years of Experience
50+
70,000
Multiple Locations
National Service Capabilities
Interior
Designers
At Fluid, we design and create workspaces that attract, uncomplicate the complex process, and are focused on creating unparalleled experiences. We've created a place where our employees would prefer to work and we strive to help our customers do the same.
Your Integrated Delivery Team
22
Berk Claiborne
President/Owner
Fluid
While Berk is strategic in nature and sets the tone for Fluid’s vision, he’s fully engaged in the daily operations of the business and continues to think differently about what it means to add increasing value to customers and other influencers.
Katie has over 15 years of industry experience in Project, Facilities, and Operations Management. She excels in resolving client challenges with innovative solutions, systems, and process improvements proven to increase efficiency and overall bottom line.
Katie Allen
Account Executive
Fluid
Megan brings her knowledge, expertise, and industry relationships to educate our customers on the project process from project initiation to project completion. She leads Fluid’s design perspective and develops strategies on how we can be innovators within the ever-changing design industry.
Megan Duffy Sananikone
Creative Director
Fluid
Chad Dufault is Haworth’s Global Account Manager, responsible for strategic direction and management of key global clients. As a single point of contact for clients, he serves as a trusted advisor in aligning key resources to support their business objectives. With over 8 years’ experience in the furniture industry, he brings forth well thought out solutions, that deliver real value in addressing workplace strategy initiatives and real estate project execution.
Chad Dufault
Global Account Manager
Haworth
Danny is a Workplace Design Consultant with the Haworth Client Engagement Studio team based in Dallas, Texas, where he specializes in helping customers create informed workspaces that align with their organizational needs. His primary focus is leveraging Haworth knowledge and research to provide coaching, design direction, and creative product applications that help support a customer’s project goals, and serves as a trusted advisor to the project team
Danny Viator
Workplace Deisgn Consultant Haworth
Berk Claiborne
President/Owner
Fluid
Katie Allen
Account Executive
Fluid
Megan Duffy Sananikone
Creative Director
Fluid
Chad Dufault
Global Account Manager Haworth
Danny Viator
Workplace Deisgn Consultant Haworth
Your Project Team
Click on each of our team members to learn more!
Your dedicated project team works to help you manage every step in the process of your project. Your team is made up of knowledge experts who work diligently at communicating the process and making sure your expectations and objectives are continually being met. It is our goal to ensure that your project finishes on time, on budget, and with the level of expectation that you deserve.
New Horizon
We partner with customers, dealers, and influencers to create spaces that result in effective people and efficient real estate.
Every space should be tailored to your business needs, helping people do their best work, while optimizing real estate. At Haworth, this is what we set out to do
In an evolving world, partnerships are essential to creating environments that lead to thriving, engaged employees and effective use of real estate. Our Global Workplace Knowledge, Design Professionals, and Workplace Strategists are passionate about bringing you the research into how people work to co-create workplace solutions that deliver on your goals.
Haworth and Fluid are committed to Cargill’s success.
Taking a focused approach to managing change can make the difference between success and failure to meet project goals and get your work producing again. Change management is the systematic approach to managing employee engagement and adapting to changes that affect how work will be done.
Haworth has developed a program that helps educate the team, identifies change communication opportunities, and allows for people to have a guided approach to how this change impacts your organization.
Haworth’s process empowers and teaches your organization to lead a communication plan and connect key team members to the discussion like HR, IT, Real Estate, Leadership and others.
Change Communication
Daily Resident:
Fixed / Assigned Workers
Occasional Roamer:
Fixed / Some Internal Mobility
Internal Normad:
Internally Mobile
The Wanderer:
Internally Mobile / Externally Mobile
Road Warrior:
Externally Mobile
With today’s choices of where to work, when to work and how to work, having the ability to map employee working behavior and movement patterns becomes an important part to developing work strategy and real estate decisions. Where and how much space is needed is determined by the type of workplace structure.
Being able to understand what areas and types of spaces are needed to support your people depends on their mobility. When combined with the Haworth workstyles assessment, we gain a deep understanding and insights about the team’s ability to work in all the various types of spaces. With this information, more informed real estate decisions can be made to ensure you have the right places for people to do their mind’s best work.
MobilityLENS
To enhance employee productivity and engagement, Haworth’s patented WorkStyleLENS™ creates a framework for considering behavior, personality, distraction and other issues in the development of a workspace. Identifying how workers execute daily activities and what they need can lead to greater productivity and satisfaction and, ultimately, strengthen their commitment to the organization.
The WorkStyleLENS™ survey collects individual responses, aggregates them across groups, and analyzes the results against job types. Four workstyle characteristics are surveyed—whether the work is independent or interactive, mobile or fixed, conceptual or concrete, internal or external.
Knowing the dominant workstyle for individuals and groups can then guide design decisions such as the person’s position relative to high-traffic areas, level of privacy, desk orientation and area, need for writable surfaces, and so on—all attributes that can contribute to greater performance.
WorkstyleLENS
Based in scientific methodology, Haworth’s OfficeLENS™ quantifies and provides insights into employee satisfaction with the work environment, as well as potential opportunities for improvement. When completed in both the pre- and post-occupancy phases, it is an exceptional tool for gauging the impact of improvements to the workplace.
A 36-question, web-based survey, OfficeLENS™ measures workers’ impressions in eight categories, including:
Workplace environment
Functional needs
Employee Preferences and performance
OfficeLENS
Based on the respected Competing Values Framework™, Haworth’s CultureLENS™ diagnoses the way an organization functions and expresses itself. Using a deceptively simple six-question survey, CultureLENS™ points to the organizational attributes that guide worker behavior and beliefs. The second part of the survey identifies the organization’s goals for the future providing where the organization wants to move in the future.
Recognizing an organization’s culture is key to performance, innovation, change management, and worker satisfaction. CultureLENS™ focuses on the behaviors that impact these traits. The physical workplace is often the greatest expression of an organization’s culture. Identifying culture types before a construction or renovation project begins can ensure that the new space aligns with the current culture and moves it forward.
CultureLENS
Identifying and prioritizing key project drivers is important as the organization moves through a project process. Having project drivers clearly identified is a critical step to providing project continuity and vision.
Using Haworth's Business Fingerprint tool, the group is introduced to a list of business drivers, all of which should be considered during any project. The group is then asked to consider three different aspects of performance:
Human: How people perform
Organizational: How the organization performs
Facility: How the built environment performs
From this list, the group votes on the issues that will have the largest impact on your project. Then as a group the top five topics are discussed, looking for consistency or contradictions in the various discussions.
Business Fingerprint
Pulling all the various data streams together, the Haworth Ideation Team develops recommendations and behavioral insights that provide the big picture playbook for creating your future workplace. We welcome and partner with your project and design teams; working together and being a part of the workshop ensures everyone understands the key project drivers and empowers all decision makers throughout the various phases of a project, and it helps ensure success.
Cargill Discovery
Our Process
We have developed a strategic 6 step project process to ensure that you are provided with a successful experience from day 1 through project completion.
Click on each phase of our project process to learn more.
Guide
Plan
Design
Execute
Measure
Evolve
Activities:
Haworth Workplace Strategy
Haworth Workspace Change Management
Business Drivers
Project Vision
Relevant Project
Exposure
Budget Development
Process Alignment
Furniture Project Management Functions:
Project Scope Identification
Budget Development and Management
Review Previous Project Assessment Checklist for Continuous Improvement
Guide
Activities:
Site Survey and Verification
Assessing and Inventorying Current Assets
Space Planning
Integration with and Adherence to Customer Procurement System
Team Alignment
Budget Management
Manufacturer Negotiations
Solidify Timeline
Establish Communication Channels
Finalize Furniture Package
Furniture Project Management Functions:
Logistics Planning
Plan
Activities:
Workspace Design and Specification
Space Renderings and Visualization
Finish and Color Selection
Develop Furniture Standards and Guidelines
Customer Purchase Order Management
Managed Sourcing for Multiple Products and Services
Order Placement and Acknowledgement Verification
Best Practice Integration
Approvals
Project Management
Design
Execute
Activities:
Order Confirmation
Order Status Reports
Customer Invoicing
Logistics Coordination
Schedule Management
Communication with Other Trades
Workmanship Quality Control
Safety Training and Compliance
Professional Delivery
Installation of all Manufacturers’ Products
Daily Insllation Status Updates
Customer Product Training
Deposit & Approval of Quotes
Site Visits
Tracking of Products
Delivery & White Glove Installation
Related Interior Services
Move Management
Product Disposition
Furniture Project Management Functions:
Construction Meetings and Communication with Other Trades
Internal Resource Management
Construction Field Verification
Manufacturer Logistics
Site Logistics
Project Process Updates
Punch List and Corrective Actions
Project Closeout
Activities:
Haworth Account Program Assessment
•Ideation
•Lean process planning
•Workplace strategy
•Customer Playbook
•NSA
•SPA
Haworth Post-Occupancy Survey
Employee Engagement Surveys
Space Utilization Analysis
Furniture Project Management Functions:
Complete Project Assessment Checklist
KPI and SLA Reporting
Measure
Activities:
Furniture Care & Maintenance
Manufacturer Warranty Support
Evolve
160,000
Employees
Working in
70 Countries
More than 150
Years of Experience
Renderings & 360 Views
June 13th
Cargill Workspace Concepts
Workspace Breakdowns
June 13th
Future Planning
June 13th
Future Planning
Haworth’s product development philosophy promotes being open with strategic customers and partners to share our work on the future. We do this for two reasons, first, to engage in early discussions around what needs we have identified; and second is to gage a response to our early concepts. The following are three developments that you previewed during your interview with our market research team. Oasis will debut this month at our virtual Neocon; Echo and Jasper are due to be introduced at Neocon 2021.
Pergola (Oasis) - is a new sub architectural offering designed to be easy to configure, order and install. Pergola offers a variety of materials and finishes on its structure and infills options. Each feature offers the highest level of functionality to meet customer’s needs for performance and flexibility.
Echo - is a new approach to maximizing the effectiveness of the individual workstation. It embodies a series of solutions that work with our current systems products like Compose to bring new value. It is designed to support the balance of individual and collaborative work taking place at the workstation.
Jasper - is family of freestanding components that compliment individual and group workspaces. The family includes a series of carts, easels and pedestals that share unique applications of functional materials and finishes.
Echo
HAT desk
Screens
On/off board storage
Mobility
Pergola
Freestanding
12’ x 12’ spans
4” x 4” post section
Variety of infills
Jasper
Mobile carts/screens
White boards
Mobile Ped
Applications
Applications
Overview
Haworth’s Pergola, Echo and Jasper are designed to work together to create flexible spaces that balance the needs of the users and facility operations teams.
User control over each component is the theme that ties each application together on the floorplate. Each element is designed to maximize the individual and team footprint. We have optimized the 6’ x 6’ individual workstation footprint with a mobile desk, screens and storage.
Cargill Workspace Concepts
Cargill Discovery
Your Integrated Delivery Team
Chad Dufault | Global Account Manager
Haworth
Direct: (612) 351-7543
Email: chad.dufault@haworth.com
Download Floor Plans
June 13th
Concept 1
Concept 2
Cargill New Horizon Workspace Concept interpreted in Haworth product
Lighter scale than furniture in current workspace
Increased occupancy level
Better alignment with expanding free-address workforce
Designed to align with existing 5’ building module
Modification of Concept 1a with increase in alternative/collaborative workspaces and decrease in individual workstations
Provides different types of free-address options for unassigned workers
Increased variety of collaboration spaces to accommodate different types and sizes of groups
Addition of larger enclosed collaboration space with mobile furniture to accommodate training/scrum applications
Grouped locker locations and repositioning of smaller collaboration spaces to help insulate individual workstations and reduce distractions
Increase in available locker locations to provide additional personal storage or group storage for workers using collaborative workspaces
Partial Concept 1b (Click to learn more)
Partial Concept 2b (Click to learn more)
Similar workspace types and quantities as Concept 1a, but organized to align with column grid along with existing 5’ building module
Layout allows flexibility in reorganizing space (for example, workstation clusters can easily be replaced with similarly sized groupings of enclosed workspaces without affecting adjacent workspaces)
Groupings of enclosed/semi-enclosed spaces used to divide floorplate into different sections for different work groups
Increased variety of collaboration spaces to accommodate different types and sizes of groups
Smaller collaboration spaces with whiteboard walls located along atrium to help activate space and provide higher visibility of group work
Addition of larger enclosed collaboration space with mobile furniture to accommodate training/scrum applications
Increase in available locker locations to provide additional personal storage or group storage for workers using collaborative workspaces
Modification of Concept 2a with increase in alternative/collaborative workspaces and decrease in individual workstations
Provides different types of free-address options for unassigned workers
Grouping of similar workspace types (i.e. private offices/manager stations, individual workstations, phone/enclave spaces, etc.) to create defined work zones that help organize space and reduce distractions
Optional “pinwheel” configuration for workstation cluster allows for variety and includes individual locker storage, which allows workstations to be assigned or unassigned
Increase in available locker locations to provide additional personal storage or group storage for workers using collaborative workspaces
Click to view detailed renderings
Click to view 360 view
Partial Concept 1a (Click to learn more)
Partial Concept 2a (Click to learn more)
Planning for Cargill's Future
Working in partnership with the Cargill team, Haworth and Fluid have developed the following project timeline and floorplate studies. Through this process, we have gained a better understanding of the unique characteristics of this workspace and the needs of its inhabitants. As we continue to refine these concepts, our goal is to help Cargill transform this space so employees can work more collaboratively and effectively.
Engagement Schedule
Cargill Workspace Concepts
June 13th Ideation
July 31st Ideation
Download Floor Plans
July 31st
Employee Wellness
Technology
Confidential information for the Cargill, Haworth, & Fluid team
Future Planning
Cargill's New Horizon Workplace
BETA Discussions
LoftWall Options
Brackets available for installation of writable surfaces
Buzzi Space
Collaboration Dividers
Shared Team - Compose Bay Wall / Hop Height Adjustable Table with Storage Kiosk
Application Development
Group Collaborative - Compose Bay Wall / Cultivate Mobile Tale + Easel
Application Development
Individual Workstation - Echo
Application Development
This early 3D application work is done to explore the physical components and their affect on the workplace development.
3D Floorplate Studies
Individual Workstation - (6’ x 6’); (6’ x 5.5’) Echo
Group Collaborative - user-controlled flexible elements
Shared Team - user-controlled flexible elements
Overview
Application Development
In support of the Echo Workstation application work are a series of supporting elements. Below is a brief description for each product solution.
Jasper Pedestal - The Jasper Ped provides a secure place to store a backpack and other personal items that can always be on hand. It also offers options for a drop in seat cushion, tote handle that also provides a place to hand a sweater or coat. The shape and profile helps it to effectively navigate the workspace and be taken to other workpoints on the floorplate.
Jasper Cart - The Jasper Cart offers useful features that are coordinated with the rest of the product family such as personal white boards, soft bins for organizing individual and community items and fabric “jackets” to soften the visual impact to the space and provide a level of visual and physical security.
Jasper White Board - The Jasper White Boards are lightweight and manageable for individual users to move and store. They are designed to work across the workspace, between mobile carts and fixed wall rails and within the Echo Workstation..
Cultivate Mobile Tables & Easels - The Cultivate Mobile Table is available in sizes that accommodate each team’s needs for a seated or standing height solution. The tables have access to power through a simple port and can be ganged together to create a larger table. The Mobile Easel is a workhorse with the ability to store multiple white boards and also mount and support a digital display up to 55”.
Compose Bay Wall - The Compose Bay Wall was developed to provide visual delineation between team neighborhoods while adding the function of being changed by the end user. The Bay Wall is offered in the standard Compose heights and supports two tracks that house sliding white board or soft acoustic panels.
Overview
Supporting Solutions
Echo is a new approach to the individual workstation. Echo anticipates the need to support both individual and collaborative work at the individual workpoint. Based on a 6’ x 6’ planning footprint, Echo offers the freedom of movement to the users by enabling the desk to rotate 90 degrees providing the user choice of orientation. Echo is complimentary to our systems products like Compose so it can bring new value to the installed base. At the heart of the Echo solution is a height adjustable desk with integrated privacy and modesty screens, on board storage for CPU’s and personal items and seamless access to power and technology. Echo will offer a variety of components for the individual to configure their workspace as needs evolve and change.
User control over each component is the theme that ties each application together on the floorplate. Each element is designed to maximize the individual and team footprint. We have optimized the 6’ x 6’ individual workstation footprint with a mobile desk, screens and storage.
Desk - The desk is the heart of the Echo solution as it directly supports the focus and collaborative work and the individual workpoint. The shape and finish are conducive to encourage movement for the user.
Screens - There is a family of screen solutions providing basic modestly and privacy in the many orientations the user may choose. They support externalization and sharing of ideas inside and outside the workpoint.
Storage - is integrated both onboard the mobile desk and within the workstation footprint. The storage is designed to support both the assigned and unassigned the user needs.
Mobile Elements - A series of mobile elements consisting of personal and team carts, white boards and pedestals compliment the Echo family.
Overview
Echo Workstation
Haworth’s product development philosophy promotes collaborating with strategic customers and their partners early in the process of our product development. We do this for a few reasons; first, to engage in early discussions to identify emerging workplace needs that we can respond to; and second, to gage a response to our early concepts and solutions. The following are steps and tools we use to achieve these goals.
Beta Testing
During the product development process we find opportunities to test our ideas as they begin to solidify into concepts that can be experienced. This process begins by identifying an opportunity with a strategic customer where they have a team and a space, they want to re imagine and transform.
Timing is important to coordinate so what we are sharing can have the most relevance to the customer’s opportunity.
Virtual studies begin the process of applying the new product solutions to the customer space. 2D studies evolve into 3D spatial models where features and functions can be evaluated and iterated.
Physical properties are employed as the process continues to develop the applications. Depending where the new product development is in the process, a variety of prototypes can be used to gain further feedback and input.
Gathering and synthesizing feedback can take a few forms including individual and group interviews, onsite observation, and surveying. This information is synthesized to help drive the iterative process to inform the development of the space and the new products.
Early Customer Engagement
Future Planning
The new workplace will involve a continuum of purely virtual to face to face collaboration. The office will also require an expanded array of interaction spaces and group technology designed to offer a seamless group work and information sharing experience with all information available regardless of location or physical proximity to others.
Face to Face and Virtual Group Work
Highly specialized collaboration done by teams will be an evolving attraction to the workplace. Teams perform better when they have a designated place to gather and work. While not all collaborative work needs to be done in shared physical space, collaborative technology still does not replicate the information rich context and sense of territory found in team workspaces. Context and territory are critical for building rapport, creating cohesion, and fostering trust and psychological safety… all essential for teamwork. Also, synchronous work, working together simultaneously on the same task, is still more efficient and effective when done in the presence of others. While collaborative technology continues to improve, distributed teams must put more effort, time, and intentionality toward developing rapport, cohesion, and psychological safety. All teams can benefit from gathering in the workplace where, when, and why are informed by the organizational culture and how often teams work synchronously versus asynchronously. (cite the new high performing teams WP)
Haworth’s Next Generation Solutions
Haworth is committed to the new workplace with our next generation of product solutions. The following provides a glimpse into our future together. Each of our new product endeavors are designed to support the evolving space types where work gets done. They are designed to work together while complimenting our current product platforms.
The New Workplace
Future Planning
1
2
3
4
5
Cargill Workspace Concepts
Workspace Breakdowns
July 31st
Future Ideation
July 31st
Additional Idea Starters
July 31st
BETA Discussions
Click on each box below to dive deeper into our ongoing BETA discussions.
Echo Beta Planning
11/24/20
Echo Beta Planning
12/18/20
Echo Beta Planning
1/7/21
Echo Beta Planning
1/15/21
"User Adjustability Freedom" Video Link