My advice is: You have to focus on the user experience and the value it's bringing to the table. How? Implement, iterate, test, learn, change, evolve—and connect with your business partner.”
“
Chief Digital Information Officer, ServiceNow
UX IS
PARAMOUNT
Kellie Romack
Governance and access controls are key, especially with all the regulatory aspects of it. … You want to drive the value; AI is worthless without great data.”
“
Senior Vice-President And Chief Information Officer, BMC
DATA DRIVES
AI VALUE
Scott Crowder
Fraudsters are using AI to monitor your account activity, look at your two-factor authentication to look at when you log in and they're creating an automated profile for your accounts where they can access your financial information.”
“
Executive Vice-President, Head Of U.S. Capital Markets And Diversified, Kyndryl
RISK HAS A
NEW REALITY
Ripple Bhullar
We are looking at systems that can be built to automate with the right guardrails. … This is a new way of building and distributing software. This is no longer software as a service, it's software as an agent.”
“
Executive Vice-President, Salesforce AI Engineering, Salesforce
SOFTWARE IS
BEING REINVENTED
Jayesh Govindarajan
The things that are exciting to me are experiences that facilitate workflows. I want to change the scope of what's being passed into the models, and you don't have to go a 10 step back and forth in a chat bot.”
“
Head Of AI, Airtable
Alon Bartur
Large Language Model (LLM) technology has existed for decades … but the real innovation is about scale. There's been algorithmic developments to increase scale and infrastructure development. … Scale really matters.”
“
Chief Scientist And Technical Fellow, Microsoft
Jaime Teevan
What [AI] is allowing our customers to do is mission-based shopping. We are using generative AI to come up with the best items that you need. So, it's not only helping our customers, it's also helping our business goals.”
“
Executive Vice-President And Chief Technology Officer, Walmart International
Vinod Bidarkoppa
RETOOLING FOR THE AI FUTURE
The next gen stats evolution really gave us the opportunity to develop our sports analytics team. We're looking for that smallest competitive advantage—and using data and video, and then digesting that—using AI tools and algorithms.”
“
Vice-President, Technology, Seattle Seahawks
Chip Suttles
The glass-to-glass, meaning from the camera to the screen has a completely different and revolutionized path … by the application of AI and machine learning and other algorithms associated with it. And it's never going back.”
“
Executive Vice-President And Chief Technology And Product Officer, Lumen Technologies
Dave Ward
AN EVOLUTION OF EXPERIENCE
The biggest threats in cybersecurity today are actually inside your companies. … The weakest link is often the employees. All you need is somebody to click on something they're not supposed to.”
“
Partner, Index Ventures
Jahanvi Sardana
It’s about taking time to do things like being brilliant at the basics, patching your systems, making sure that you're aware of your web applications and looking at your networks.”
“
CEO, Protexxa
Claudette McGowan
In the last year, we've seen over 1.9 billion session cookies getting stolen from employees from the top 1000 companies in the world, and that indicates that the attackers are moving beyond stealing the username and password.”
“
Chief Product Officer, Workforce Identity, Okta
Arnab Bose
THE CIO’S CYBERSECURITY CHALLENGE
57%
of CIOs say they are currently using AI for analysis that helps generate alerts around threat detection
Source: Forbes AI Survey 2024
Leading CIOs and enterprise executives socialized and strategized at the 2024 Forbes annual CIO Summit.
Panel
Panel
Panel