“From my point of view now, CIOs are free to innovate because we always wanted to innovate. … This pandemic has even strengthened the [CIO] position a little bit more and allowed the technology leaders to be such an integrated part of the customer journey—of the member's journey, as we call it—and just created a very strong bond. [It has] freed us to innovate more and innovate fast.”
How the Pandemic Has Changed The CIO’s Role
Shobhana Ahluwalia, CIO, Peloton