By Nick Clunn
Manish Jain wants to travel abroad without his wallet, using only his face to get through customs and pay for everything.
Relying on biometrics to cross borders and buy lunch might seem far off, but Jain, the global sales head for consumer and retail industries at J.P. Morgan Payments, says he expects to travel this way before the end of the decade.
Jain’s hope of a wallet-free future—coupled with the pandemic accelerating mobile and e-commerce payment trends—underscores that continuous innovation in this area is essential to improving customer experiences and driving overall growth. In other words, businesses are leaving money on the table if only finance and treasury leaders are deciding how payment solutions are used.
Some of the latest payment solutions go beyond the basics to deliver customer insights, embed banking capabilities and integrate with other applications.
Watch highlights of our interview with Jain below to learn how businesses can make the most of end-to-end payment solutions.
53%
of executives said their payments system is preventing their organization from creating better customer experiences
Forbes Insights survey with J.P. Morgan Payments, 2023
Forbes Insights survey with J.P. Morgan Payments, 2023
of executives said their customers demand more seamless payment experiences when they shop online and in stores
58%
55%
Forbes Insights survey with J.P. Morgan Payments, 2023
of executives said businesses must prioritize payments innovation to meet evolving customer expectations
