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Laurinda Rainey, the youngest of 16 children, and her siblings were encouraged by their parents to make their own mark.
Seeing her mom and dad run their small business got Rainey comfortable around numbers; she also enjoyed creative storytelling and connecting with people. Marketing became her sweet spot. “I'm a right- and a left-brained marketer,” she says. Before attending business school, Rainey did underwriting and operations—and loved honing in on consumer insights in later marketing roles. Joining JPMorgan Chase allowed her to channel her rich experience and zest for travel to improve people’s lives. “I’ve always wanted to work in spaces where I could have fun and do good,” she says of leading the team behind Chase’s United Airlines co-brand card portfolio.
Rainey wears two hats in the office.
In her leadership role as the general manager of Chase’s United Airlines co-brand card portfolios, she balances analytical decisions about risk, profit and how to drive business innovation with engaging advertising campaigns and cardmember events. Those choices translate into real-world impact, like educating customers on how they can earn card miles to afford all types of vacations and build financial health. As the executive sponsor of the firm’s Card DEI Council, she champions JPMorgan Chase’s diversity, equity and inclusion efforts, like encouraging leaders and employees to lead with empathy, authenticity and transparent communication. “All of it is about change management,” she says.
Rainey’s commitment to diversity is influencing change in industries beyond finance too.
She’s proud to help steer JPMorgan Chase’s program supporting United Aviate Academy, the airline’s wholly owned flight school located in Goodyear, Arizona, that’s creating additional pathways to the flight deck for underrepresented groups of aspiring aviators. “We’re not only helping the development and training of more pilots, but we are also helping diversify a field and open a career path for people to make six-figure incomes,” she says.
Don't be intimidated by being the only person in the room like you. You should be in the room and actually speak up and make your voice heard.”
Find a friend, find a mentor, find a group. there is strength in those numbers.”
As tech continues to diversify, Divilek is excited to see more girls getting interested in STEM at younger ages.
At work, seeing representation at higher levels has fueled inspiration. Divilek was drawn to JPMorgan Chase in part because of the many women in leadership across departments. “Having those talented women at really senior levels calling the shots just opens your eyes to what’s possible,” she says. In addition to supporting her peers and teams, she’s part of a women’s mentorship network. “We're all very open with each other and build each other up,” she says.
Whenever Chase’s 60 million-plus digitally active customers open the brand’s mobile app, they’re directly engaging with Divilek’s work.
In addition to daily transactions, the app equips customers with financial health tools to automate savings, budget and track spending. She and her team recently launched ScorePlanner, a feature that helps customers easily check their credit score and access a plan for how to improve it (so far, the average credit score bump has been 20 points). “You’ve materially helped someone improve their financial standing, their ability to get a loan, their ability to underwrite their business,” she says. “It’s personally rewarding because you see the progress you’ve made on behalf of someone."
As a girl, Sonali Divilek loved puzzles and problem-solving. She considers herself a critical thinker.
As JPMorgan Chase’s head of digital products and channels, she translates that curiosity into developing tech to improve people’s lives, like the Chase Mobile App and Chase Online. “Personal finance is probably one of the most emotional and psychological things you have to deal with, no matter how much money you have,” she says. “People who embrace that do really well.”
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Use your difference as your strength. find a way to connect with your audience. There's something that you will have IN common.”
Earlier this year, Lim served as a manager to college students enrolled in JPMorgan Chase’s Advancing Black Pathways and Advancing Hispanics & Latinos Fellowship programs.
She was inspired by young women fellows who were vocal about their challenges and needs in the workplace, as well as their ability to take risks. She says these cultural shifts are paving a better future for finance. “There’s something really beautiful about having a safe space for women and other minorities or the next generation to give diverse insights into business decisions,” she says. “They are bold and have great ideas, and I wish I was like them when I was starting my career.”
Working with Asian American and Pacific Islander (AAPI) and women-owned businesses is one of the most rewarding parts of Lim’s job.
She supports companies in raising equity, debt financing, optimizing their treasury operations and connecting them globally through the firm’s international banking capabilities. Priscilla also advises and sits on the boards of several organizations advocating for and uplifting the AAPI communities in media and entertainment, commerce and entrepreneurship. “I'm fortunate to be in a firm where my leadership team has been so supportive of my work with the AAPI community,” she says.
Brunei-born Priscilla Lim started her career as a lawyer in New Zealand and served as in-house counsel at an international bank in London.
But Lim made the switch to banking to better suit her personality: Her passion is to connect and collaborate with people. Now as an executive director at the commercial bank at JPMorgan Chase, she puts her people skills to work by supporting mid-size companies in northern California in their growth. “I love meeting founders and helping them get access to capital and connecting them to people that can help their business,” she says. “When they thrive and become successful, it actually gives me a lot of joy.”
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