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“Certainly, the future of work is not going to be like it was prior to the pandemic. We are looking at a very hybrid workforce while being mindful of the blurred lines of work and life and the problems that can arise from that, such as mental health. This is why we’re pushing to have telehealth across the globe to make sure we’re leveraging on digital for better health and wellbeing.”
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Transitioning To A Hybrid Workforce
Bernando Mariano Jr. ,
Director, Department of Digital Health and Innovation &
Chief Information Officer,
World Health Organization
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“We’re trying to look through the customer lens and then use the company assets to help solve customer problems. We need to get to know our customers, as well as the desirability of the product and how feasible the solution is that we’re trying to put in place. With this framework, we can get closer to a solution that makes sense for our customers.”
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Understanding Your Customers
Luiz Gondim,
Chief Technology Officer,
Z-Tech & Global Vice
President Innovation,
Anheuser Busch Inbev
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“We always ask about what adds value to a specific client and we do it with the intention of being helpful, then use our tools to navigate the customer to what they’re looking for.
We know that the most valuable resource for our clients is time, even more than price, and partnerships (such as what we have with Instagram and Instacart) only enhance this experience.”
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Building Valuable Partnerships
Carolyn Bojanowski,
SVP & General Manager, Ecommerce, Sephora