CX Leadership Doesn’t Happen By Accident
For companies to achieve true customer centricity and CX leadership, they need to have a CX vision that is supported cross-functionally but has one leader driving it. They need to invest in the technology, people, data and analytics to create connected customer experiences, to better understand their customers and to develop feedback loops to help them continuously improve.
To discover additional findings from the survey and learn more about creating world-class CX, read the 2022 Customer Experience Report from Treasure Data.
Download The Report