Manage & Secure Assets In One Database
Like most large companies, Wipro manages a constant flow of employees who are either joining or leaving the organization. For each new employee, hardware and software assets must be assigned. For those leaving, equipment must be reclaimed, cataloged and prepared for reuse.
The complexity of IT asset management at global scale can cause administrative headaches and hold-ups. Such was the case at Wipro, because there was no single source of truth for asset management. The solution: a centralized CMDB, or configuration management database, to store information about hardware and software held across the entire organization.
Adopting a single CMDB has also helped Wipro secure its hardware and software assets. Now, security teams are a part of the allocation process, adding necessary protections as soon as an asset is requested—rather than waiting for audits to flag risks retroactively.
Unify Your Architecture
Whether you’re managing IT for a young startup or a 76-year-old global conglomerate like Wipro, technical debt—the price of implementing multiple stopgaps over time—can steadily eat away at valuable resources.
Technical debt doesn’t just increase maintenance costs. It can also take a toll on the employee experience. For Wipro, the answer was moving all employee workflows onto a digital workflow platform. Now, employees access all the services they need—from payroll to IT help and beyond—through a single, cross-platform portal that connects the many different apps they use every day.
It’s a significant step toward a simpler, more sustainable future. And it proved crucial when Wipro’s workforce was forced to adapt to remote work environments during the height of the Covid crisis.
“Wipro’s new platform supports employee functions no matter their location, network or device,” Madhok says. “By offering a frictionless employee experience, the organization avoided the dip in engagement that many global organizations saw during Covid.”