2. TRAIN
By offering customized paths based on job experiences and roles, a successful training program should meet all employees where they are.
Self-Service Learning
This approach is “for the people who just need to solve a problem—get in and get out,” said Ravi Mistry, one of about three dozen Tableau Zen Masters, professionals selected by Tableau who
are masters of the Tableau end-to-end analytics platform and now teach others how to use it.
Reference guides for digital processes and tutorials for specific tasks enable people to bridge minor gaps in knowledge, minimizing frustration and the need to interrupt someone else’s work to ask for help.
In addition, forums moderated by data specialists can become indispensable roundups of solutions. Keeping it all on a single learning platform, or perhaps your company’s intranet, makes it easy for employees to look up what they need.
Role-Based Training
Advanced Skill Development
Data literacy training for specific jobs empowers employees to work with the unique data they encounter.
“Not everyone wakes up wanting to do data analysis,” Mistry said. “What you really want to do is just help them do their jobs better.” Companies might offer instructor-led and self-paced training courses or one-off sessions like live webinars.
Material that invites continuous learning ensures that employees’ skills stay relevant as technology and business needs evolve. Team training courses can improve how employees use data in collaborative workflows. Meanwhile, cross-department problem-solving workshops promote the idea that data-driven decision making is important for the business as a whole and for all individual contributors.
For employees who work with data and analytics more often, deeper data literacy education or even internal and external certifications can improve their productivity and foster innovation while helping to develop or incentivize more advocates and mentors.
Workshops or boot camps offer an immersive education in a specific software tool and demonstrate how to use technology to deliver unique insights. More data-experienced employees might embark on formal training programs delving into skills in analytics and statistical concepts.
Self-Service Learning
Advanced Skill Development
Self-Service Learning
Role-Based Training
Advanced Skill Development
“What you want to do is show employees how technology, data … can help them do their job better and help them almost fall in love with what they're doing.”
HEAR MORE from Ravi Mistry, Tableau Zen Visionary
Role-Based Training
21%
of employees are confident in their data literacy skills
Source: Accenture