Boss, TD Bank’s head of consumer banking, says a people-first philosophy helps them deliver innovative products that optimize their customers’ financial lives—from everyday checking and savings to credit cards and more.
“Our unexpectedly human approach to banking means that no matter our role, we each help to play a part in delivering ease, value and trusted guidance to our customers,” he says.
VALUE
Simplified Banking
Delivering On What
You want a credit card that offers cash-back rewards, but your spouse wants a card with a good balance transfer offer. Last year, Boss says TD Bank significantly expanded and enhanced its credit card line-up to meet a wider range of customer needs like these. “We needed to ensure we delivered a credit card portfolio that truly has something for everyone,” he says.
Delivering On What Customers Want
Overdraft Solutions
Whether customers accidentally overdraft or simply need some additional flexibility, Boss says TD Bank challenges its employees to put themselves in customers' shoes when creating products and capabilities to ensure they address real pain points.
Overdraft
In a financial landscape frequently characterized as impersonal, Matt Boss emphasizes a distinct truth: great banking is human.