Analytics everywhere: Insights to actions for your contact center team and beyond
The combination of Tableau, the world-leading analytics platform, and Salesforce, the leading CRM, helps organizations streamline their customer onboarding, automate services across the contact center and elsewhere, and put data at the core of all customer relationships for more consistent, personal, and proactive experiences.
Learn about CRM Analytics
Using CRM Analytics (formerly Einstein Analytics), which is native to Salesforce, allows you to turn your customer-facing, contact center teams into trusted advisors that collaborate and act on AI-powered predictions and prescriptive recommendations in their workflow. They can work more efficiently, spot trends faster, and predict outcomes to clearly know their next best action in every customer interaction.