If you’re feeling confident about your ability to stop fraudsters, that’s great. Remember to check that you’re not rejecting a lot of good customers by mistake!
You’re not alone. Finding that the fraudsters targeting their sites were increasingly sophisticated, many travel sites stepped up their fraud prevention.
Yes
For Travel Brands
The Forter Fraud Attack Guide
The first half of 2017 saw double the number of fraud attacks as the first half of 2015. Brands, beware: Online fraud is rampant. But on the other hand, the frightening spikes seen in 2016 have dispersed, replaced by a new normal. How does this affect the travel industry? Here's a quick primer.
Has your travel site invested more in avoiding fraud attacks in 2017?
No
Yes
Get Full Report
Email
Last Name
First Name
This path makes more sense than investing heavily for a possible, rarer success.
Travel
For more insight into fraud attack patterns and changes in 2017, download our full report.
It reveals fraudsters' favorite techniques, why repeat offenders are striking 66% more often, and why non-professional fraudsters are on the rise.
The fact that travel is the subject of attacks by fraudsters specializing in the industry can be challenging. Their familiarity with the norms makes it easier for them to mount highly targeted, sophisticated attacks. On the other hand, it represents an opportunity for companies: If their fraud prevention can spot repeat offenders with accuracy (even when they're trying to hide), then it will be that much easier to fight scammers and thieves.
For now, the main challenge for online travel sites and agencies is ensuring fraud attacks are blocked with precision and purpose — and not by just avoiding risk too strenuously by blocking tons of people at checkout. That way, brands can be confident they’re both accepting good customers and rejecting fraudsters.
Attacks against travel sites have increased by 16% over 2017.
But overall the travel sector reflects the same steadying trend seen in most industries this year (a trend that holds true both inside and outside the U.S.). The yearly fraud average has remained the same all year, with little movement up or down. This trend is in line with a stabilizing pattern that began in 2016.
So, how can fraud attacks both increase in travel while seeming to not have increased overall? Partially this is because e-commerce continues to grow, which has driven the fraud attack rate down in relative terms. If fraud attacks don't increase as e-commerce spikes, it can appear fraud is stabilizing or happening less — even in sectors like travel, where fraud is actually surging.
In the U.S. things are more complex than in Europe. Although the yearly average in the U.S. holds true with the stabilizing pattern, there has been lots of volatility across quarters. Since travel tends to be targeted by fraudsters who specialize in that industry, this volatility suggests expert fraudsters may have been trying out different techniques.
Email
Last Name
First Name
Repeat Fraudsters
2017 has shown a spike in attacks by repeat fraudsters - a rise of 66%
