The balance outstanding on your account from your last bill plus new charges. If the balance shown is a credit, you’ll also see a "Do not pay" alert on your bill.
Your account number, the name your account is in and the address where you are receiving gas service.
The date your next payment is due, the period of time in which charges are billed to your account and the date your bill was issued.
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If you have questions about your bill, call us at 1-888-224-2710, Monday to Friday, 7 a.m. to 8 p.m.
See at a glance if you’ve used more or less energy than usual. Compare your usage to the same time the last year.
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On every bill you’ll see either a set of energy-saving tips or information about our rebates on high-efficiency heating equipment and products.
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If you receive a paper bill and either mail your payment or pay in person at your financial institution, please include the
return slip.
Your meter number and how much gas you’ve used over the billing period.
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The amount that was due on your last bill, the last payment amount we received from you and the amount owing, if any, from your previous bill and any payments or adjustments since we issued your last bill.
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Together, the basic and delivery charges help cover the costs of maintaining the gas system.
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On most bills you’ll get some news from us that we hope you’ll find valuable.
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On every bill you’ll see an interesting gas fact that will help you understand what a GJ of natural gas is equivalent to and a corresponding tip to help you reduce your energy use.
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Find out about the different ways to pay your bill including by credit card, cheque or through your financial institution.
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Both the storage and transport and cost of gas charges are commodity charges that reflect the costs of buying and transporting gas or propane. We don’t markup these costs–you pay what we pay.
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Other charges and taxes you may see on your bill are set by various levels of government. We collect them on their behalf and don’t gain any revenue from these taxes and fees.
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Find out about the different ways to pay your bill including by credit card, cheque or through your financial institution.
Learn more
On most bills you’ll get some news from us that we hope you’ll find valuable.
Learn more
Every bill you’ll see an interesting gas fact that will help you understand what a GJ of natural gas is equivalent to and a corresponding tip to help you reduce your energy use.
Learn more
Other charges and taxes you may see on your bill are set by various levels of government. We collect them on their behalf and don’t gain any revenue from these taxes and fees.
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What we pay to other companies to store and transport gas through their pipelines and infrastructure and the market price of natural gas itself.
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A flat daily fee that partially recovers the fixed costs of our system and the charge based on consumption.
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The amount that was due on your last bill, the last payment amount we received from you and the amount owing, if any, from your previous bill and any payments or adjustments since we issued your last bill.
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Your meter number and how much gas you’ve used over the billing period.
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The biomethane credit is equal to the provincial carbon tax payable on the RNG portion of your gas.