New AWS tech helps streamline restaurant refunds and processing

Tim Mitrovich, CEO and founder of Artisan Studios, explores how technology is no longer a luxury in restaurant operations—it’s a necessity.

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In the dynamic, ever-evolving landscape of the restaurant industry, efficiency is the name of the game. From managing inventory to delivering exceptional customer experiences, every aspect of operations plays a crucial role in a restaurant’s success. Yet, amid the hustle and bustle of daily operations, one often overlooked area is the cumbersome process of managing deliveries that have gone awry, requiring a credit or refund. Picture this: A restaurant general manager realizes a delivery from a distributor is missing a box of hamburger patties one week or receives a damaged box of fries the next. Each time this happens, a refund is requested from their distributor, typically via email. They spend countless hours sifting through these email conversations, making phone calls, and sending text messages in pursuit of owed refunds from distributors. This labor-intensive task not only drains valuable time and resources but also detracts from the core focus of providing service to customers. The challenges surrounding the management of these requests and the processing associated with them have only been exacerbated by recent disruptions in the supply chain sparked by the fallout of COVID-19. Many restaurant franchise owners have found themselves facing blanket denials of refund requests from distributors, further complicating an already arduous process. On the other hand, distributors are overwhelmed with the magnitude of requests and their growing backlog to process—the frustration is fueled by both sides. Recognizing the need for a more streamlined approach, innovative solutions are emerging to revolutionize the management and processing of these refund requests in the restaurant industry. At the forefront of this transformation is the integration of technology to streamline communication channels and simplify the recovery process. At Artisan Studios, we help businesses spearhead efforts to harness technology to address these challenges head-on. Through the development of user-friendly applications and web portals, our team empowers restaurant staff to effortlessly capture product details, including photos and videos, and submit requests for refunds with ease. The benefits of embracing technology in the management of refund requests and processing are twofold. Not only does it save time and reduce the administrative burden on restaurant staff, but it also fosters greater collaboration and transparency between restaurants and their distributors. By providing a centralized platform for processing requests, both parties can find mutual ground and experience an expedited fund-recovery process that ultimately benefits both. Moreover, by leveraging technology to streamline the management and processing of these requests, both restaurants and distributors can achieve positive gains—alleviating the nuisance of manual inputs, backlog tracking and follow-ups, and waiting for a resolution—that ultimately improve their employees’ quality of life. As consumer expectations continue to evolve, efficiency and convenience are becoming paramount factors in shaping dining preferences. By optimizing back-of-house operations, restaurants can allocate more time and resources to enhancing the customer experience, ultimately driving customer loyalty and repeat business. As an Amazon Web Services (AWS) consulting partner, Artisan builds its custom applications to solve credit requests—and other customer pain points—all in the cloud on AWS. AWS’s scalable and reliable managed services allow Artisan engineers to rapidly build applications that enable our clients to innovate. In a world where every second counts, embracing technology is no longer a luxury but a necessity for restaurants looking to thrive in a competitive landscape. By harnessing the power of innovation, franchisees can streamline operations, reduce costs, and position their businesses for long-term success. The challenges surrounding the management of these requests are real, but so, too, are the opportunities for innovation and improvement. As we look toward the future of the restaurant industry, one thing is clear: the integration of technology will play a pivotal role in shaping the way restaurants operate and thrive. By embracing this digital transformation, restaurant franchisees and distributors alike can pave the way for a brighter, more efficient future, one credit request at a time. Learn more about how technology can better your business with Artisan Studios.

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Note: This article was created by Yubico, a client of Business Reporter.

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Note: This article was created by Artisan Studios, a client of Business Reporter.