These are just a few tips based on mortgage -related scams we have seen impacting our customers recently. Other scams can occur, so please be on the lookout. If you feel as though you may have been contacted by a scammer or fallen victim to a scam, the best thing you can do is log into your online Freedom Mortgage account or contact our Customer Care Team IMMEDIATELY at 855-690-5900. Our business hours are Monday through Friday from 8:00 AM-10:00 PM and Saturday from 9:00 AM-6:00 PM ET.
You can also send any materials that you believe to be predatory to PriorityService@freedommortgage.com for our inspection.
Scammers are always looking for opportunities to swindle you out of what is rightfully yours. This is especially true in times of financial uncertainty. Recently, we have seen scammers attempt to steal the money and identities of Freedom Mortgage customers through the forging of paper documents. Most often, this has been occurring with the scammer illegally placing a Freedom Mortgage logo on a form letter and demanding action take place, such as payment to participant in a phony promotional offer.
Don't Be Scammed
Here are a few tips to help
keep yourself safe:
Be on the lookout for correspondence saying you are pre-approved or otherwise qualify for a government loan program. While Freedom Mortgage does send out pre-approved offers, something that seems “too good to be true” should be a red flag. View a real-life fraud attempt >>
TIP 1
Freedom Mortgage will never ask for—or accept—payment in retail gift cards, pre-loaded debit cards, bitcoin, or through payment services such as PayPal, Venmo, CashApp and others. Any request for payment by these methods is a scam. Of course, the safest way to make a payment is by logging into your account at freedommortage.com. View a real-life fraud attempt >>
TIP 2
There are no government programs currently in existence that will payoff your Freedom Mortgage loan. If you are contacted by someone claiming to offer such a program, be sure to contact Freedom Mortgage immediately.
TIP 3
Freedom Mortgage will not ask for your online account password. Anyone asking for this information will be a scammer. Never share your account password with anyone. If you think your log in information has been compromised, call Freedom Mortgage at the number on your billing
statement immediately.
TIP 4
Freedom Mortgage will not contact you about payment plan adjustments if your account is current. If you receive an offer of this sort, it is likely a scam. View a real-life fraud attempt >>
TIP 5
Be wary of solicitations from “credit repair services,” offering to lower your
payments or eliminate part of your mortgage debt for a fee. While there are
many reputable credit counseling firms, you should call Freedom Mortgage at
the number on your billing statement to check the validity of any third-party
service claiming to work with us.
TIP 6
Be sure to carefully read any written correspondence claiming to be from Freedom Mortgage, including the fine print at the bottom or on the reverse side of the document. If the fine print does not indicate that the correspondence came from Freedom Mortgage, it probably didn’t.
TIP 7
Do not contact any of the phone numbers or email addresses listed on any
correspondence that you feel may be suspicious. Instead, contact the phone
number or email address listed on your legitimate billing statement.
TIP 8
Too Good to be True
Be on the lookout for written correspondence saying you are pre-approved or otherwise qualify for a government loan program. While Freedom Mortgage does send out pre-approved offers, something that seems “too good to be true” should be a red flag.
Unusual payment methods
Remember, Freedom Mortgage will NEVER ask you to make your mortgage payment by:
• Prepaid debit card
• Major credit card
• Department or specialty store credit card
• Preloaded retail gift card
• Venmo, Paypal, CashApp, or other 3rd-party
payment platform
• Bitcoin or other cryptocurrencies
ANYONE ask for payment by these means will be a scammer.
Remember, the safest way to make a payment is by logging into your account at freedommortgage.com.
If you have any questions or concerns, call the number on your monthly mortgage statement, NOT the number on the communication.
Modification of a current account
Freedom Mortgage will not contact you about payment plan adjustments if your account is current. If you receive an offer of this sort, it is likely a scam.
Do not contact any of the phone numbers or email addresses listed on any correspondence that you feel may be suspicious. Instead, contact the phone number or email address listed on your legitimate billing statement.
TIP 8
Be on the lookout for correspondence saying you are pre-approved or otherwise qualify for a government loan program. While Freedom Mortgage does send out pre-approved offers, something that seems “too good to be true” should be a red flag. View a real-life fraud attempt >>
TIP 1
Freedom Mortgage will never ask for—or accept—payment in retail gift cards, pre-loaded debit cards, bitcoin, or through payment services such as PayPal, Venmo, CashApp and others. Any request for payment by these methods is a
scam. Of course, the safest way to make a payment is by logging into your account at freedommortage.com. View a real-life fraud attempt >>
TIP 2
There are no government programs currently in existence that will payoff your Freedom Mortgage loan. If you are contacted by someone claiming to offer such a program, be sure to contact Freedom Mortgage immediately.
TIP 3
Freedom Mortgage will not ask for your online account password. Anyone asking for this information will be a scammer. Never share your account password with anyone. If you think your log in information has been compromised, call Freedom Mortgage at the number on your billing statement immediately.
TIP 4
Freedom Mortgage will not contact you about payment plan adjustments if
your account is current. If you receive an offer of this sort, it is likely a scam.
View a real-life fraud attempt >>
TIP 5
Be wary of solicitations from “credit repair services,” offering to lower your payments or eliminate part of your mortgage debt for a fee. While there are
many reputable credit counseling firms, you should call Freedom Mortgage at the number on your billing statement to check the validity of any third-party service claiming to work with us.
TIP 6
Be sure to carefully read any written correspondence claiming to be from
Freedom Mortgage, including the fine print at the bottom or on the reverse
side of the document. If the fine print does not indicate that the
correspondence came from Freedom Mortgage, it probably didn’t.
TIP 7
Freedom Mortgage will never ask for—or accept—payment in retail gift cards, pre-loaded debit cards, bitcoin, or through payment services such as PayPal, Venmo, CashApp and others. Any request for payment by these methods is a scam. Of course, the safest way to make a payment is by logging into your account at freedommortage.com. View a real-life fraud attempt >>
There are no government programs currently in existence that will payoff your Freedom Mortgage loan. If you are contacted by someone claiming to offer such a program, be sure to contact Freedom Mortgage immediately.
Freedom Mortgage will not contact you about payment plan adjustments if your account is current. If you receive an offer of this sort, it is likely a scam. View a real-life fraud attempt >>
Be wary of solicitations from “credit repair services,” offering to lower your payments or eliminate part of your mortgage debt for a fee. While there are
many reputable credit counseling firms, you should call Freedom Mortgage at the number on your billing statement to check the validity of any third-party service claiming to work with us.
Be sure to carefully read any written correspondence claiming to be from Freedom Mortgage, including the fine print at the bottom or on the reverse side of the document. If the fine print does not indicate that the correspondence came from Freedom Mortgage, it probably didn’t.
Do not contact any of the phone numbers or email addresses listed on any correspondence that you feel may be suspicious. Instead, contact the phone number or email address listed on your legitimate billing statement.