extra sales per
£1M turnover
£297k
6.6%
Sales uplift from cart abandonment emails
41%
Average ID rate
across our clients for
cart abandonment
21%
Increase in sales uplift from multi-step triggers compared to single step in cart abandonment
Cart abandonment stats
3.8%
Sales uplift from browse abandonment emails
13%
Average ID rate
across our clients for
browse abandonment
30%
Increase in sales uplift from multi-step triggers compared to single step in cart and browse abandonment
Browse abandonment stats
15%
Sales uplift from web personalization
29.7%
Average sales influenced across clients who use the full potential of Fresh Relevance
22%
78%
Product recommendations
Other*
*countdown timers, coupons & banners
Website personalization stats
4.3%
Sales uplift from email personalization
29.7%
Average sales influenced across clients who use the full potential of Fresh Relevance
37%
63%
Product recommendations
Other*
*countdown timers, coupons & banners
Email personalization stats
Click for more details
Browse
abandonment emails
Sent if a shopper leaves after window shopping on a website.
Click for more details
Cart
abandonment emails
Sent if a shopper leaves after putting products in their cart.
Click for more details
Web
personalization
Content displayed on the web that is unique to each shopper.
Click for more details
Email
personalization
Content displayed in emails that is unique to each shopper.
£66k
Cart abandonment emails
Click for more details
£38k
Browse abandonment emails
Click for more details
£150k
Web personalization
Click for more details
£43k
Email personalization
Click for more details
Key tactics
61.5%
60%
57.6%
58.9%
59.2%
60.7%
Cart abandonment rate
19.9%
19.6%
23.6%
28.7%
25.3%
29.7%
Sales uplift from Fresh Relevance
Email conversion rates:
10.19%
from cart abandonment
59.2%
28.8%
3.07%
from browse abandonment
Click for more details
Cart abandonment emails
Sent if a shopper leaves after putting products in their cart.
Click for more details
Browse
abandonment emails
Sent if a shopper leaves after window shopping on a website.
Click for more details
Web
personalization
Content displayed on the web that is unique to each shopper.
Click for more details
Email
personalization
Content displayed in emails that is unique to each shopper.
6.6%
Sales uplift from cart abandonment emails
41%
Average ID rate
across our clients for
cart abandonment
21%
Increase in sales uplift from multi-step triggers compared to single step in cart abandonment
Cart abandonment stats
3.8%
Sales uplift from browse abandonment emails
13%
Average ID rate
across our clients for
browse abandonment
30%
Increase in sales uplift from multi-step triggers compared to single step in cart and browse abandonment
Browse abandonment stats
15%
Sales uplift from web personalization
29.7%
Average sales influenced across clients who use the full potential of Fresh Relevance
22%
78%
Product recommendations
Other*
*countdown timers, coupons & banners
Website personalization stats
4.3%
Sales uplift from email personalization
29.7%
Average sales influenced across clients who use the full potential
of Fresh Relevance
37%
63%
Product recommendations
Other*
*countdown timers, coupons & banners
Email personalization stats
extra sales per
£1M turnover
£288k
Key tactics
Q2 2021
Q1 2021
Q4 2020
Q3 2020
Q2 2020
Q1 2020
Q2 2021
Q1 2021
Q4 2020
Q3 2020
Q2 2020
Q1 2020
Q3 2021
Q3 2021