The Best Of
Turn Innovative Ideas into Retail Realities
For five years, the Retail Innovation Conference was the place for retail and tech executives to come together, collaborate and have candid conversations about the future of the industry.
With a new online experience, the Retail Innovation Conference is now a comprehensive destination for guidance and resources to build your playbook for the future.
Brainstorm ideas
share stories
create solutions
With the #RIC20 virtual experience, you can...
onfleet
position imaging
The industry is brimming with companies creating technologies and solutions that will make your next innovative idea a reality. #RIC20 Innovation Labs featured some of the best across all areas of the customer experience.
Dig into trends driving the big acceleration.
Get perspectives from disruptive brands.
Discover cutting-edge tech.
Discover Cutting-Edge Tech.
Omnichannel Fulfillment
A last mile delivery platform driven to improve customer experiences. End-to-end route planning, dispatch, communication and analytics within a unified experience allows retailers to focus on customers first.
Supports logistic efficiency with new and advanced tracking technologies designed to provide visibility throughout the logistics chain.
The entire catalog of sessions and our Digital Marketplace are only available until December 15th.
Want to dig into more great content?
SuperSmart
Simbe Robotics
The industry is brimming with companies creating technologies and solutions that will make your next innovative idea a reality. #RIC20 Innovation Labs featured some of the best across all areas of the customer experience.
Want to create a similar experience to Amazon Go stores? Supersmart is a validation and loss-prevention system to help you create a “Scan & Go” experience.
Simbe’s first product, Tally, is the world’s first fully autonomous shelf auditing and analytics solution.
Touchless Retail
pointr
anagog
The industry is brimming with companies creating technologies and solutions that will make your next innovative idea a reality. #RIC20 Innovation Labs featured some of the best across all areas of the customer experience.
Combining indoor location intelligence with machine learning, Pointr Deep Location helps retailers maximize the efficiency and effectiveness of their brick-and-mortar spaces.
An AI-powered, smartphone-based contextual marketing solution that allows companies to collect valuable consumer behavior data to deliver personalized and localized experiences.
Digital Commerce
uncrowd
The industry is brimming with companies creating technologies and solutions that will make your next innovative idea a reality. #RIC20 Innovation Labs featured some of the best across all areas of the customer experience.
An SaaS platform that generates live-tracking Friction/Reward Indexes so you can better understand why customers choose you.
Business Agility
gravity ai
3dlook
The industry is brimming with companies creating technologies and solutions that will make your next innovative idea a reality. #RIC20 Innovation Labs featured some of the best across all areas of the customer experience.
A MLaaS (Machine Learning-as-a-Service) platform that makes it easy to explore, test, procure, and integrate AI solutions.
An SaaS solution that provides mobile body scanning technology using computer vision, 3D geometry and neural networks to provide accurate human body measurement from photos taken on a mobile device.
Experiential Initiatives
taste
Newmine
The industry is brimming with companies creating technologies and solutions that will make your next innovative idea a reality. #RIC20 Innovation Labs featured some of the best across all areas of the customer experience.
Currently available for movies and TV, Taste makes artificial intelligence fun and consumer-friendly, using feedback from people with similar tastes to help you make the best decisions.
An AI-powered returns reduction platform that helps retailers manage and reduce returns. Collecting internal and external data, and using data science for analysis, the platform alerts teams to manage resolutions.
E-Commerce Optimization
While we didn’t expect all the circumstances that unfolded in 2020, they reaffirmed the importance of us coming together to:
Get Perspectives from Disruptive Brands.
Dig into Trends Driving the Big Acceleration.
New brands are rewriting the rules of retail and engagement. During #RIC20, we had executive leaders from disruptive brands share their secrets for success—even amid industry uncertainty.
New brands are rewriting the rules of retail and engagement. During #RIC20, we had executive leaders from disruptive brands share their secrets for success—even amid industry uncertainty.
New brands are rewriting the rules of retail and engagement. During #RIC20, we had executive leaders from disruptive brands share their secrets for success—even amid industry uncertainty.
New brands are rewriting the rules of retail and engagement. During #RIC20, we had executive leaders from disruptive brands share their secrets for success—even amid industry uncertainty.
New brands are rewriting the rules of retail and engagement. During #RIC20, we had executive leaders from disruptive brands share their secrets for success—even amid industry uncertainty.
“We’ve always had a really great in-person experience, but we knew that if we wanted to scale the business we needed a very strong digital component. Closing the store has allowed us to focus on the digital experience…do a deep dive and make it the experience it needs to be.”
Stephanie March,
Co-Founder, SheSpoke
“Agile infrastructure is what we need today. No one knows what’s going to happen in the future, but in order to survive and thrive during a pandemic you need to build a solid infrastructure to be successful.”
Lockie Andrews,
CIO and CDO, UNTUCKit
“Within 72 hours after the pandemic hit, we were able to kick off our [virtual consultation program] and transition our entire retail staff to do these virtual appointments. We’ve been generating more revenue through the program than through our retail store, so we’ll continue to focus on the program as well as reopening our stores.”
Stephen Kuhl,
Co-Founder & CEO, Burrow
“[Our weekly touch bases] are informal meetings with no agendas that allow team members to talk about whatever they want. My goal was to make sure my team members knew that I cared about them, I knew what they were doing, I’m there to help and I’m there to knock down obstacles.”
Matthew Alland, Chief Experience Officer, Olivela
“What data have you looked at to take a risk? What innovative ways can you pivot based on this data? Being able to share insight to strengthen the organization would be a great, positive way for you to leverage yourself at your company.”
Kalilah Wright, Founder
and Owner, MESS in a Bottle
The #RIC20 agenda provided content across six tailored tracks dedicated to the key trends driving this new retail climate.
According to Michael Schultz, Founder and CEO of Infuse Hospitality, the pandemic has forced him to focus on what matters: the well-being of his customers, his employees and his family. Michael gets extremely transparent, offering insight into how COVID has shaped the company’s business continuity plan and overall culture.
COVID hasn’t just changed our businesses. It’s changed our minds.
The #RIC20 agenda provided content across six tailored tracks dedicated to the key trends driving this new retail climate.
Tracy Inglis has held customer-focused roles for retail organizations including RetailWinds and TechStyle. She has helped drive marketing, engagement strategy and business decision-making for decades. Now she’s taking her learnings from the pandemic (and beyond) to provide you with a playbook for embracing retail’s accelerated digital transformation.
Are you keeping pace with digital transformation or falling victim to it?
The #RIC20 agenda provided content across six tailored tracks dedicated to the key trends driving this new retail climate.
Pinterest has become a critical platform for consumers to search for ideas, get inspired and connect to brands. Dave Coles, Senior Retail Partner Manager at Pinterest, believes that now more than ever, consumers are looking for context. Get his actionable insights and actual data to help you maximize holiday sales.
Get “Pinterest perfect” for the holidays.
The #RIC20 agenda provided content across six tailored tracks dedicated to the key trends driving this new retail climate.
Convenience is being redefined in the current climate, and Walgreens has rolled out a response plan. With a strong omnichannel foundation and a mentality of “don’t let perfection get in the way of good,” the retailer was able to roll out drive-through and curbside experiences to meet new customer needs. Now, the fulfillment possibilities seem limitless. Get an inside scoop on Walgreens’ strategy.
Walgreens is bringing convenience to the curbside.
The #RIC20 agenda provided content across six tailored tracks dedicated to the key trends driving this new retail climate.
Is retail ready for robots? Woodman’s Markets was and now it’s a big competitive differentiator. In a lively interview moderated by Chris Walton, the Co-CEO of Omni Talk, you’ll hear how the grocer is using robots to manage more than 100,000 items at each location.
Why Woodman’s Markets got robot ready.
The #RIC20 agenda provided content across six tailored tracks dedicated to the key trends driving this new retail climate.
American Eagle Outfitters and Purple. Two different product categories and two different consumers. But both are taking an agile, data-driven approach to experiential design that is allowing them to bring the best of digital and physical together.
The future of experiential retail is here.
The #RIC20 agenda provided content across six tailored tracks dedicated to the key trends driving this new retail climate.
“We’re experiencing disruption to the power of C19. This is COVID disruption and it affects everyone globally. The world is changing so fast…so even if you choose to stand in the same place, you’re actually moving backwards.”
watch the
session
Ken Hughes
Consumer Behavioralist
more from #RIC20...
Frans Johansson: How Diversity Drives Innovation and Attracts Top Talent
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5 Lessons from ThirdLove CEO Heidi Zak
#RIC20 Recap: 50+ Sessions, 99 Speakers, Live Roundtables, Startup Innovation Labs and More
#RIC20: Highlights From the Big Acceleration
Roundtable Recap: How Stores Can Still Amaze Shoppers
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Get access for only $95!
Get access for only $95!