Business Intelligence/
Analytics
Visibility
favor enhancing customer experience
Higher-performing supply chains
Where Top Performers Invest
1
Invest to improve customer experience (CX), not reduce costs
32%
vs. 24% Cost
opt for reducing costs
Lower performers
28% cx vs.
34%
Cost
Siloed systems/processes
Outdated IT systems
Real-time visibility to order, shipments, and inventory
Time-definite deliveries
Proactive notifications regarding orders and shipments
Break down barriers to delivering enhanced CX with these top-rated capabilities
2
Tackle common innovation barriers
21%
18%
What is Electronic Connectivity?
Electronic Connectivity
Increase Trading Partner Connectivity
Accurate
Timely
Complete
What Makes Data High-Quality?
4
Improve the quality of data you receive from trading partners
good/very good
55%
poor/very poor
11%
good/very good
21%
poor/very poor
19%
Top performers rate their data quality as
Average and lower performers rate their data quality as
5
Gain upper management support for funding and resources
Today’s Action Item
Build and communicate the business case for supply chain innovation investments.
To get more detail on how to improve supply chain CX performance, read the Supply Chain Market Research Report.
New research reveals best practices of innovative, high-performing supply chains. Here’s how average and below-average companies can elevate their performance with frictionless supply chain processes.
Decoding the Formula for High-Performing Supply Chains
5 critical practices that elevate performance
Electronic Connectivity is the ability to send and receive data from trading partners in an electronic format that doesn’t require manual entry into software applications.
Top performers
Average and lower performers
Manual Connectivity
Top performers
Average and lower performers
CX
11%
: 100% Electronic Connectivity
29.7%
: 80% - 100% Electronic Connectivity
ELEVATE YOUR SUPPLY CHAIN
©2020 BluJay Solutions Ltd. All rights reserved. Rev 02.20_EN_C4D
1
2
3
45%
: 80% - 100% Electronic Connectivity
6.2%
: 100% Electronic Connectivity
18%
API
36%
: EDI
18%
: API
28%
: Email
39%
: Email
15%
35%
: EDI
: API
Electronic methods favored by top performers, innovators
Email still highest method among lower performers, laggards
Average and lower performers and laggard adopters rank this as a top barrier to innovation at twice the rate of top performers and innovators.
2x
vs
3
favor enhancing customer experience
Higher-performing supply chains
32%
vs. 24% Cost
CX