Shopping patterns and buying behaviors have undergone massive pandemic-fueled transformation
in the last year.
As a result, retailers have had to…
Recently, design:retail powered by Retail TouchPoints surveyed retail execs to investigate their goals, challenges and priorities. Here’s what we found:
BENCHMARK SURVEY
The New Realities
Store Design
POWERED BY
RESHAPING
REALITY 2
REALITY 3
71% of retailers said the design component of the retail industry is “somewhat more” or “much more” important compared to two years ago.
71%
Business leaders believe store design is more important than ever.
94% of retailers expect to maintain or increase design staff in 2021...
and nearly 50% plan to increase their store design budgets.
94%
49%
Despite business volatility, retailers are investing more in design.
Contactless checkout: 57%
Digital signage: 28%
QR codes: 23%
Customer-facing kiosks and devices: 22%
REALITY 1
The inaugural Store Design & Experience Benchmark Survey is out now!
Download the full research report to get the scoop on your peers’ key challenges, investments and priorities.
Dig into the resultS
P 201.257.8528
info@retailtouchpoints.com
Tech has played a key role in stores’ transformations.
Last year, retailers
rolled out a range of technologies to improve the brick-and-mortar experience:
Dig into the resultS
ADAPT
stores based on new consumer needs and safety requirements
RETHINK
the role of brick-and-mortar stores
REIMAGINE
experiences — from the parking lot to the checkout to the stock room and everything in between
Shopping patterns and buying behaviors have undergone massive pandemic-fueled transformation
in the last year.
As a result, retailers have had to…
Recently, design:retail powered by Retail TouchPoints surveyed retail execs to investigate their goals, challenges and priorities. Here’s what we found:
BENCHMARK SURVEY
The New Realities
Store Design
POWERED BY
RESHAPING
REALITY 2
REALITY 3
71% of retailers said the design component of the retail industry is “somewhat more” or “much more” important compared to two years ago.
71%
Business leaders believe store design is more important than ever.
2
94% of retailers expect to maintain or increase design staff in 2021...
and nearly 50% plan to increase their store design budgets.
94%
49%
3
Despite business volatility, retailers are investing more in design.
1
Contactless checkout – 57%
Digital signage – 28%
QR codes – 23%
Customer-facing kiosks and devices – 22%
REALITY 1
The inaugural Store Design & Experience Benchmark Survey is out now!
Download the full research report to get the scoop on your peers’ key challenges, investments and priorities.
Dig into the resultS
Report
cover
here
P 201.257.8528
info@retailtouchpoints.com
Tech has played a key role in stores’ transformations.
Last year, retailers
rolled out a range of technologies to improve the brick-and-mortar experience:
Dig into the resultS
ADAPT
stores based on new consumer needs and safety requirements
RETHINK
the role of brick-and-mortar stores
REIMAGINE
experiences — from the parking lot to the checkout to the stock room and everything in between