2022 Monitoring Wholesale Provider Directory
Acadian Monitoring Services Affiliated Monitoring All American Monitoring AvantGuard Monitoring Centers Brinks Home COPS Monitoring Elite Interactive Solutions EMERgency24 General Monitoring Services
National Monitoring Center (NMC) Rapid Response Monitoring Services Security Central STANLEY Security Wholesale Monitoring Swissguard USA United Center Control (UCC) USA Central Station
Headquarters: Lafayette, LA Phone: (888) 558-9911 Website: acadianmonitoringservices.com Years in Business: 30 Number of employees: 147 Number monitored accounts: N/A Licenses, certifications & accreditations: UL, TMA Five Diamond, in states as required Value-adds: “We are always looking for new and innovative solutions to monitor for our dealer partners. While we are part of a very large company, we are still very much a small, nimble monitoring company. We can create special integrations with new products or startup companies we believe in and that some of our competitors might not have the time to devote to. We offer a large number of unique services, such as video concierge services and IoT device monitoring. We recently added a vehicle tracking product that allows us to offer fleet management services to smaller companies that cannot afford their own fleet management departments.” — Brandon Niles, Director of Operations
2022 MONITORING Wholesale Provider Directory
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Acadian Monitoring Services
Headquarters: Sarasota, Fla. Phone: (844) 489-3030 Website: allamericanmonitoring.com Years in business: 49 Number of employees: N/A Number monitored accounts: N/A Licenses, certifications & accreditations: UL, ETL, FM, TMA Value-adds: “We take great pride in our ability to consistently provide more features and improved quality for the lowest possible price. We succeed when our clients invest in themselves, that’s why we have never raised our rate. We want you to leverage our technology and expertise to be better, faster and more affordable than your competition.”
All American Monitoring
Headquarters: Union, N.J. Phone: (800) 296-9000 Website: affiliated.com Years in business: 45 Number of employees: 600+ Number monitored accounts: N/A Licenses, certifications & accreditations: UL 827, 827A, 827B and 2050; TMA Five Diamond; FM; FDNY; SIA; NFPA; ESA; HIPAA Value-adds: “Our in-house team of software developers allows Affiliated to continuously roll out enhancements to our monitoring platform, mobile apps and our dealer portal. We can also quickly integrate support for new products, including IoT devices, wearables and smart products.” — Michael Zydor, Managing Director
Affiliated Monitoring
Headquarters: Dallas Phone: (800) 595-2059 Website: brinkshome.com Years in business: 28 Number of Employees: 1,800+ Number monitored accounts: 934,000 (2021) Licenses, certifications & accreditations: UL, TMA Five Diamond Value-adds: “Partnering with us allows security dealers to capitalize on our world-class brand and award-winning, U.S.-based professional monitoring. We also provide dedicated sales and marketing support, as well as highly competitive compensation and fast funding. It all comes together to help dealers grow faster and make more money.” — Wade Gibson, Chief Sales & Customer Acquisition Officer
Brinks Home
Headquarters: Ogden, Utah Phone: (844) 812-2897 Website: agmonitoring.com Years in business: 45 Number of employees: 500+ Number monitored accounts: 1.2 million Licenses, certifications & accreditations: UL, FM, TMA Five Diamond, ESA, NFPA Value-adds: “AG’s goal is to ensure dealers have the best customer service while adding the best technology solutions. Whether it’s the AG Chat tool to eliminate false alarms, mobile app services for technicians, reporting and data entry toolsets for account management and data entry, we strive to innovate while still supporting our dealers with any assistance or training needed to ensure a successful and long-lasting partnership.” — Matthew Brandon, Director of Sales
AvantGuard Monitoring Centers
Headquarters: Los Angeles Phone: (877) 435-4832 Website: eliteisi.com Years in business: 14 Number of employees: 85 Number monitored accounts: 400+ Licenses, certifications & accreditations: UL Certified for Remote Guarding, DoD, FBI LEEDA Value-adds: “Elite offers a turnkey process for site visits, architected solutions and security materials ordering and delivery. The dealer provides installation, testing and warranty, workmanship, and O&M services. Plus, they share in the RMR. Further, they have a significant role in lifecycle management for upgrades and replacement work, both to provide the service and to ensure a strong ongoing customer relationship.” — Aria Kozak, CEO
Elite Interactive Solutions
Headquarters: Williamstown, N.J. Phone: (800) 367-2677 Website: copsmonitoring.com Years in business: 44 Number of employees: 600+ Number monitored accounts: 3.6 million Licenses, certifications & accreditations: Licensed in all 50 states, UL, FM, TMA Five Diamond, IQ, SOC 2, HIPAA Value-adds: “Six redundant monitoring stations at rates competitive with providers having only one or two. Our proprietary MPower Dealer Access gives our dealers the tools they need to help run their business, monitor activity, reduce false alarms and increase their bottom line. Subscriber access gives dealers’ customers access to their data, history and the ability to place accounts on/off test. MYALARM.CHAT reduces false alarms and improves satisfaction by communicating the way customers prefer, via SMS. Subscriber billing and TeleMax Answering Service allow dealers to make better use of their resources. Finally, is access to funding at aggressive multiples.” — Jim McMullen, President & COO
Cops Monitoring
Headquarters: Huntington Beach, Calif. Phone: (800) 839-7212 Website: gmscentral.com Years in business: 35 Number of employees: 50 +/- Number monitored accounts: 62,000 (2021) Licenses, certifications & accreditations: UL, IQ Certified, NFPA Value-adds: “GMS continues to uphold the highest levels of professionalism, integrity and technologies. We are launching a Company Store on our website to provide a source for dealers to have quick access to many value-added services that go beyond the scope of just “monitoring.” We also offer various business services, from funding to marketing and basic business services, where we have arranged for discounts or other benefits of value to dealers. With multiple services, incentive programs and mobile interactive account access tools, we provide unprecedented services now and into tomorrow.” — Ken Gresty, Business Development Director
General Monitoring Services
Headquarters: Des Plaines, Ill. Phone: (800) 800-3624 Website: emergency24.com Years in business: 55 Number of employees: 130 Number monitored accounts: 250,000 Licenses, certifications & accreditations: UL, FM, IQ, many state licenses as required Value-adds: “Technicians tell us our app is the best around and that it makes their job much easier. Subscribers feel the same way about our UrSecure app. They can put the system on test, update party lists, change supervision hours for holidays, and such. It is very robust. We were first to market with both of those apps, as well as two-way texting for noncritical alarm signals. EM24 also provides free literature to educate subscribers about their alarm system and how to work with a central station. It also has a detachable monitoring certificate for your customers’ records, which insurance companies often request.” — Steve Mayer, Vice President of Operations and Administration
EMERgency24
Headquarters: Lake Forest, Calif. Phone: (800) 662-1711 Website: nmccentral.com Years in business: 21 Number of employees: 200+ Number monitored accounts: N/A Licenses, certifications & accreditations: UL 827, 827A and 827B; FM; TMA Five Diamond; IQ Value-adds: “NMC is proud to partner with Netwatch to provide Proactive Video Monitoring to our customers. PVM focuses on preventing crimes, whereas traditional video surveillance is reactive and can only help solve crimes. PVM draws immediate attention to unauthorized activity, allowing the video monitoring provider to intervene and notify local authorities before a crime can occur. Beyond that, PVM offers live intervention, not prerecorded messages. Also, PERS should be a consideration to add to your service offerings as a new growth driver. While all our customer service representatives are highly trained, those working with our PERS division are specially educated in handling medical emergencies, making NMC’s medical monitoring the best in the business.” — Woodie Andrawos, President
National Monitoring Center (NMC)
Headquarters: Syracuse, N.Y. Phone: (800) 558-7767 Website: rrms.com Years in business: 30 Number of employees: N/A Number monitored accounts: N/A Licenses, certifications & accreditations: Licensed in all states as required, UL, UL827A, FM, IQ, NYFD Value-adds: “We are big enough to handle any project or application but also small enough to deliver white glove service, all at very competitive prices. Our monitoring centers feature the most advanced technologies and mirrored capabilities with multiredundant systems at all levels. Each can support a full load of incoming signal activity to supercharge efficiency and speed. Combined with an incomparable technology infrastructure, our personnel selection, training and mentoring processes put our people to work with extraordinary tools to meet your needs.” — Morgan Hertel, V.P. Technology and Innovation
Rapid Response Monitoring Services
Headquarters: Statesville, N.C. Phone: (800) 438-4171 Website: security-central.com Years in business: 59 Number of employees: N/A Number monitored accounts: N/A Licenses, certifications & accreditations: UL, FM, TMA Five Diamond, IQ Value-adds: “Through protecting what people value, Security Central is always listening and offering support to those in need, while providing quality service and advanced technology solutions to consumers. By maintaining our family atmosphere, each customer will become dependent on the partnership we are able to provide, making Security Central the only monitoring solution. That’s why Security Central has grown to be one of the country’s largest central stations providing monitoring and dispatch services in all 50 states.”
Security Central
Headquarters: Fishers, Ind. Phone: (800) 932-3304 Website: stanleymonitor.com Years in business: 50 Number of employees: 5,000+ worldwide Number monitored accounts: 150,000+ Licenses, certifications & accreditations: Licensed in all states as required, UL, FM Value-adds: “STANLEY offers vendor partner programs for discounts on everything from security products to professional services like websites, contracts, various business software and services. We have not raised out prices since 1987, we provide professional monitoring with no hidden fees, we offer every dealer personal support during every stage of their business life and we seek out new technology and RMR opportunities for our dealers.” — Peggy Page, Strategic Account Manager, STANLEY Security Wholesale Monitoring
STANLEY Security Wholesale Monitoring
Swissguard USA
Headquarters: Miami, Fla. Phone: (888) 44-SWISS Website: swissguardusa.com Years in business: 6 Number of employees: 100 worldwide Number monitored accounts: 1,000 cameras Licenses, certifications & accreditations: ISO9001, ISO27001, GDPR compliant Value-adds: “An alternative offering of a unique security solution to onsite manned guarding and CCTV alarm monitoring helps with client retention. Our solution opens doors toward new client segments and increases gross margins and RMR. We also offer continuous training and on-the-job sales support, cross-selling and the Swiss brand,” — Arpad Rozgonyi, Group COO
Headquarters: San Antonio Phone: (888) 832-6822 Website: teamucc.com Years in business: 40 Number of employees: 120 Number monitored accounts: 242,000 +/- Licenses, certifications & accreditations: UL, TMA Five Diamond, licensed in all states as required Value-adds: “Our Business Development and Dealer Support teams are our greatest value-adds at UCC. Our Dealer Support team provides internal assistance helping dealers manage their account base, training on UCC services and even helps troubleshoot during an installation while the dealer is onsite. Our BD team provides expert consultation on growing RMR, controlling attrition, evaluating marketing strategies, and assisting dealers with acquisitions and/or selling their accounts.” — Ron Bowden, Director of Sales & Dealer Development
United Central Control (UCC)
USA Central Station
Headquarters: Port Chester, N.Y. Phone: (800) 422-2300 Website: usacentralstation.com Years in business: 40 Number of employees: 60+ Number monitored accounts: 100,000+ Licenses, certifications & accreditations: Licensed in most states, UL Value-adds: “Working with a company you can rely on is critical. With USA Central Station, be confident that you and your customers are in excellent hands. It is our personal touch, plus our high level of industry knowledge and professional service, that makes us a company alarm dealers trust.”