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Morgan Properties is a leading apartment management and investment firm based in King of Prussia, Pennsylvania. As the owner and operator of more than 300 multifamily apartment communities and over 94,000 units across the Mid-Atlantic, Nashville and Northeastern United States, they focus on providing exceptional experiences driven by the family values that have come to define their company.
About Morgan Properties
of prospective renter conversations
are happening between
6 p.m. - 8 a.m.
56
%
Re-Think the Digital
Experience
Your website is an online extension of your in-person experience. It needs to quickly provide renters with the information they need to know, when they want to know it,
or they’ll take their apartment search elsewhere.
Results
G5 Bot answered thousands of questions asked by researching renters for the Morgan Properties’ portfolio, from March 2020 through March 2021, those engagements resulting in 400 additional leases.
Solution
Add G5 Bot to your property's website and answer prospective renters’ frequently asked questions — on their schedule,
online — without overburdening your team.
Challenge
Researching renters often reach out for information after-hours, giving your leasing team a lot to juggle. Empower your team to focus on nurturing and closing active deals, while still generating new leads.
With G5 Bot
CASE STUDY
"I love bots. Websites are amazing, but there are a lot of clicks involved and people don't want to click anymore. With G5 Bot, the answers to most questions are all right there in the corner of your screen, plus you can book a tour and fast track the information gathering to renting process."
— Kim Boland, Director of Digital Marketing,
Morgan Properties
TESTIMONIAL
from April 2020-April 2021
13,802
from April 2020-April 2021
Tours Booked
Signed Leases
400
Always on
Gone are the days of only answering renters' questions during normal business hours. Renters expect immediacy, and in our instant-everything world, a delay is off putting. G5 Bot works around the clock to answer a renter’s most urgent questions, while they’re still top of mind.
Seconds
2
of Customers
66%
of Renters
48%
say that they would use online chat during their next apartment search.
— NMHC Kingsley, 2020
found their questions were answered most quickly via online chat.
— Northridge Group, 2019
the average customer service response time
— Super Office, 2021
Hours & Minutes
12 & 10
No one wants to compare various Outlook or Google Calendars to schedule apartment tours. Streamline this process for renters, and for leasing staff. Schedule tours with the click
of a button through G5 Bot.
Simplify Scheduling
Marketing That Outperforms
At G5, we believe marketing is more important than ever. As a result of the pandemic, renters' expectations have changed, and your marketing tactics need to as well. Renters searching for an apartment expect intuitive online experiences. G5 can help. Schedule a demo to learn how G5 can deliver more qualified leads to your sales and marketing team.
Schedule a Demo
the average virtual assistant's response time
— Super Office, 2021
from April 2020-April 2021
151,782
Questions Answered
from April 2020-April 2021
184,001
Bot Conversations
Help the
Always-Online
Renter Find
Their Next Home
