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Gartner IT Operations Strategies & Solutions Summit 2018
May 15 – 17 / Orlando, FL
5
steps toward I&O agility
Picture
Focus on improving I&O interactions and transactions
what agility in infrastructure and operations (I&O) looks like
1
2
Take stock
of your current I&O capabilities
Spot roadblocks and opportunities
3
small modifications
Improve agility with
Reduce “transaction friction”
4
Measure
I&O performance
Check in with your customers to see if they’re satisfied
momentum
Keep up your
Make I&O agility “business as usual”