IT SYM - Gold Coast - Conference brochure

The Gartner IT Symposium/Xpo™ 2023 conference, 11 – 13 September, on the Gold Coast, in Australia, explores innovative and transformational opportunities with a global community of experts and peers. Walk away with expert guidance on the future direction of technology, best practices to define and validate IT strategies, and real-world examples of how to execute key initiatives. CIOs and IT leaders come together to explore the technology, insights and trends shaping IT and business, which include accelerating business transformation, cybersecurity, AI, customer experience, data analytics, executive leadership and more.

Prepare for ongoing disruption with prioritized risk management

Embrace sustainability as a competitive advantage

Integrate purpose-driven strategy

Accelerate digital supply chain transformation

Enable customer centricity and customer-driven business transformation

The conference offers three robust tracks to:

Agenda topics

This is where digital business gets real. Discover what’s possible as you learn about innovative solutions that will add the most value to your business. See new products and emerging technologies come alive.

IT Xpo

Join us this September to get the latest actionable, objective insights to tackle your top priorities at Gartner IT Symposium/Xpo 2023.

Unleash possibility — Drive digital business

Engage with CIOs and IT executive peers and Gartner experts in a variety of ways.*

Guiding CIOs and IT Executives Through the Future of Technology

*Topics are subject to change, please click here for the most up-to-date agenda

An interactive experience like no other

DRAFT

Drive automation across planning, procurement and logistics

Accelerate circular economy outcomes

Support operational excellence

Advance progress on diversity, equity and inclusion (DEI) and environmental and social governance (ESG) goals

Recruit and develop talent

Increase visibility

Premier

Platinum

Workshops

Roundtables

Ask the Expert sessions

Research Discussions

Contract Negotiation Clinics

Gartner one-on-one meetings

Workshops

Navigate Ambiguity in Communicating a Sustainability Initiative’s ROI Engage Supply Chain Operations via COE to Balance Strategic Objectives & Operational Needs Building a Net-Zero Supply Chain Strategy Supplier Diversity Programs: Moving the Story From Spend to Impact Ten Strategies to Build Sustainability Into Manufacturing DNA CSCO Circle Workshop: Building a Net-Zero Supply Chain Strategy

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Roundtables

Acquire, Develop and Retain Analytics Talent Modern-Day Slavery: Supply Chains’ Biggest Challenge Yet Is Coming Down Like a Tsunami Changes to Implement in Your Planning Organization When Going Direct-to-Consumer The Role of Planning Technology in Future Strategic Aspirations of the Company How to Effectively Engage Suppliers on Sustainability Creating Strategic Advantage Through Manufacturing Make vs. Buy Decisions Trends in Nearshoring: Separating the Leaders From the Rest Developing the Future Manufacturing Workforce How Do I Prepare My Customer Fulfillment Function for Automation? Understanding the Anatomy of a 3PL A Peer Exchange on the Latest in Quality Management Increasing Supplier Diversity Spend: Narrowing the Wealth Gap Last-Mile Fulfillment Offering How Do I Partner With My Strategic Suppliers to Navigate Disruption? CSCO Circle Roundtable: Creating a Compelling Digital Supply Chain Strategy and Roadmap

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Ask the Expert sessions

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Research Discussions

Interactive sessions featuring data-driven analysis, case examples, facilitated peer discussion and best practice sharing, as well as a group exercise to help jump-start implementation

Who Leads Digital? Strengthening CxO-CIO Partnerships

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Contract Negotiation Clinics

Magic Quadrant for Global 3PLs Magic Quadrant for Supply Chain Planning Solutions 2023 Magic Quadrant for Manufacturing Execution Systems Market Trends and Vendor Insights for Transportation Management Systems 2023 Market Trends and Vendor Insights for WMS Systems 2023 Magic Quadrant for Transportation Management Systems Magic Quadrant for Procure-to-Pay Suites

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Gartner one-on-one meetings

Two 30-minute consultations with Gartner experts providing targeted, personalized advice to help you plan proactively and invest wisely

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Hover over topics to reveal

This was my first time at Gartner IT Symposium/Xpo. The sessions and vendor stands were very insightful, and navigating IT Xpo was a breeze. I will be making this an annual commitment after having such a great experience!

Gain insights and expert guidance on the future direction of technology

Define and validate your IT strategies

Explore real-world examples of how to execute key initiatives

Explore the latest trends and predicts from Gartner’s Top Strategic Technology Trends for 2023, such as:

2025

2026

2027

2025

50% of CIOs will have performance metrics tied to the sustainability of the IT organization.

Organizations that operationalize AI transparency, trust and security will see their AI models achieve a 50% result improvement in terms of adoption, business goals and user acceptance.

Over 40% of large organizations worldwide will be using a combination of Web3, spatial computing and digital twins in metaverse-based projects aimed at increasing revenue.

More than 50% of enterprises will use industry cloud platforms to accelerate their business initiatives.

2026

2027

Source: Gartner

days

1,500+

CIOs and IT executives

40+

Gartner experts

Conference by numbers

100+

solution providers

Designed for CIOs and IT executives focused on these key initiatives

This year’s agenda delivers the latest technology, strategy and leadership insights across 14 topics, covering the challenges most critical to CIOs.

Designed for CIOs and IT executives focused on these key initiatives

The CIO Experience

This exclusive program is designed for CIOs to focus on delivering the future of work, pivoting personal leadership and adapting the IT operating model to drive value and agility. It is the ideal opportunity for you to connect with peers across regions and industries to share best practices and gain new perspectives on leading enterprise change.

What’s included

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The opportunity to network and connect with a community of CIOs CIO-exclusive interactive sessions, including CIO workshops, CIO roundtables and Leadership Exchange sessions Access to CIO-only luncheon sessions, featuring visionaries and market leaders Early registration privileges for Gartner one-on-one meetings and other interactive sessions

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Special programs at the conference

Gartner IT Symposium/Xpo has a number of special programs available to attendees to frame insights and information by organization size, industry and more.

Women in Technology Program

Designed exclusively for like-minded senior executive women, the Gartner Women in Technology Program provides an environment and platform that nurture collaboration and foster the creation of long-lasting peer connections.

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Midsize Enterprise Program

Designed with scale and resources in mind, the Midsize Enterprise Program is specifically for CIOs and IT executives from midsize enterprises.

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DEI and Corporate Responsibility

Track sessions and interactive experiences focus on issues relevant to diverse identities, including LGBTQ+ and neurodiversity, as well as corporate sustainability, equity and inclusion.

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Industry insights

Gartner IT Symposium/Xpo provides an exceptional platform for CIOs and IT executives to gain multifaceted insight into the opportunities and challenges of leading and succeeding in a changing world in key verticals. It offers you the ideal setting to exchange ideas and experiences with others within your industry.

Dedicated industry content at Gartner IT Symposium/Xpo contextualizes key topics from the conference to specific industries:

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Discover how to take the biggest insights from the Gartner opening keynote and apply them to your industry. Dive into the most critical top strategic technologies impacting your industry. Prioritize what to focus on by using the CIO and CEO agendas — through the lens of your sector.

Industries covered:

Banking

Education

Government

Healthcare

Insurance

Manufacturing

Oil & Gas

Retail

Utilities

Learn More

Bring your team

Reconnect with your team in person. Get inspired. Make new business partnerships. Explore innovative processes. As a team, align the mission-critical priorities — yours and those of the enterprise — to drive business outcomes. Visit the

conference website for special team pricing.

Hotel accommodation

You must be registered to book your accommodation, which can be reserved directly through the by visiting the conference website.

online registration system

It’s a great mix of topics covered across the technology landscape. The mix of delivery keeps you engaged throughout the days, and sessions are short and sharp!

Imre Szabo, Group ICT Manager, SCEE Group

Hameed Khan, Head of Strategy and Governance (Technology), Avant Mutual Group Limited

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View Agenda

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Global Enterprise Executive Experience

This program is designed to focus specifically on your business, technology and leadership development as a large, global organization.

Learn More

2023 sessions coming soon!

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View Agenda

Agenda topics

Interactive sessions

The CIO Experience

Special programs

Industry insights

IT Xpo

Agenda topics

Interactive sessions

The CIO Experience

Special programs

Industry insights

IT Xpo

Banking and finance

Education

Government

Healthcare

Insurance

Manufacturing

Oil & Gas

Retail

Utilities

Industries covered:

Collaborate with peers by taking the most important topics and learning how to apply them to your business.

Project, Product, Fusion: The Next Step in Evolving Your Operating Model Gamifying Cybersecurity: A Day in the Life of a Cybercriminal 2.0 Delivering on Digital Transformation Through Evolving the Culture of the Organisation Jump-Start Your Innovation Journey With a Customizable Innovation Framework Use Storytelling to Improve Stakeholder Management Creating an Adaptive Strategy

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Focused on peer perspectives and best practices, these small sessions are facilitated by Gartner and allow you to share insights while learning from the experiences of diverse attendees around you.

CIO Experience Roundtable: The Role of the CIO in Managing the Use of Generative AI in an Organization Critical Success Factors for an ERP Modernization Business Case Lead or Facilitate Digital Transformation Utilizing Intelligent Assets to Create Innovative Energy and Water Customer Experiences How Much Are Legacy Technologies Holding Back Your Digital Ambition

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Engaging With Employees to Mitigate Change Burnout and Ensure Productivity Banking Roundtable: Driving Value From Platforms to Develop Composable Ecosystems Government Roundtable: How to Ensure Responsible Generative AI in the Public Sector Education Roundtable: Preparing for a World That Doesn’t Have a Campus Healthcare Roundtable: From Surviving to Thriving in the New Health Data Economy

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Dive deeper into a specific topic by bringing questions to a Q&A session led by a Gartner expert.

Ask the Expert: AI Joins the Team — “Hello World!” Ask the Expert: CIO and Technology Executive Agenda for 2024 Ask the Expert: Top Strategic Predictions for 2024 and Beyond — The Year Everything Changed Ask the Expert: IT Strategy for Midsize Enterprises Ask the Expert: Top Strategic Technology Trends for 2024 Ask the Expert: Flexing Technology to Create Resilient Business Capabilities for Utilities

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Ask the Expert: Preparing for Generative AI in Financial Services Ask the Expert: Apply Product Management in a Midsize Enterprise Ask the Expert: Building and Gaining Support for a Business-Aligned Cybersecurity Strategy Ask the Expert: Building Adoption of Generative AI Understanding the Advantages and Limitations of Open AI (ChatGPT) and Other Generative AI Services Is a Multicloud Strategy Beneficial for My Business?

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Learn how to negotiate the best contracts for your organization, regardless of your vendor size. In these interactive sessions, gain Gartner insight, tactics and expert guidance to help you achieve cost optimization.

Contract Negotiation Clinic: Gartner’s Top 10 Tips, Tactics and Tricks to Enhance Your Negotiation Playbook Contract Negotiation Clinic: Microsoft Contract Negotiation Clinic: Salesforce Contract Negotiation Clinic: Software as a Service Contract Negotiation Clinic: Microsoft (Repeat)

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Data and Analytics

Artificial Intelligence

Cloud, Infrastructure and Operations

Customer and Citizen Experience

Cybersecurity and Risk Management

Digital and Business Transformation

Executive Leadership and Change Management

Technology Investments and Value

Applied Innovation

Operating Models

Strategic Planning and Execution

Sustainable and Responsible Business

Talent, Culture and DEI

Future of Work

Applications, Platforms and Software Engineering

IT is everywhere — and the ability to build technology solutions is becoming essential for everyone. Explore how to architect, build and run applications and platforms that drive your digital business strategy. Learn how to build the foundations for the future by modernizing legacy systems and accelerating software engineering practices with composable technologies, agile, DevOps and more.

Leverage game-changing technologies, such as generative AI (the technologies driving ChatGPT and competitors), to drive transformative innovation, growth and efficiencies at scale. Learn how this technology will impact the CIO role, all of enterprise software, talent and skills, risk and governance.

Data is a central driver of a digital-first organization. Learn how to build the data and analytics foundation, establish the enterprise data fabric and leverage key trends that are essential to realizing value from your data.

Optimize your cloud business models: Leverage edge computing and multicloud to evolve your infrastructure and operations to facilitate extreme agility and autonomous and anywhere operations. Respond to new geopolitical pressures, such as data sovereignty and security, while managing costs through FinOps.

Discover how to create superior digital experiences that serve as a sustainable differentiator for customers and citizens. Explore ways to personalize engagements and achieve total experience outcomes through linking with employee experience strategies.

Reframe cybersecurity as a business issue, and manage risks in response to the disruption created by rapid changes in the digital world and a volatile geopolitical landscape. Rethink technology to enable composable trust and resilience.

Build, scale, refine and accelerate your digital business strategy. Shift toward the next era of digitalization focusing on autonomous business. Discover how to create new products and business models that transform the business and the dynamics of your industry.

Discover how to be a transformational leader, influence stakeholders and embrace the evolution of the CIO role. Acquire the competencies to anticipate, prepare and manage the onslaught of disruptions and the last mile of value realization — change management. Strive for high performance of a generationally and geographically diverse team.

Identify new funding models and cost, financial and value management frameworks that will help your organization prioritize and optimize investments that deliver the highest business value.

Explore digital workplace strategies, frameworks, models, blended human and AI workforces, the future of management and human-centric organizational designs to improve the employee value proposition to produce results in this new landscape of work.

Harness and apply innovation to drive disruption, leveraging emerging technologies to achieve your digital ambitions. Learn techniques that generate disruptive ideas. Evaluate the future of emerging technologies and their impact on the enterprise.

Explore how to align operating models with enterprise and information and technology strategies, as well as adopting new operating models that are a better fit for the current environment.

Learn how to create and execute dynamic and adaptive strategies that build resilience and position your organization to thrive.

Improve quality, scale and prioritize sustainable technology investments and environmental, social and governance data that will help your enterprise pursue new growth opportunities, improve brand, reduce costs and mitigate risks.

Learn how to recruit and retain diverse talent and reskill and upskill your existing workforce to deliver increased value and business outcomes. Create a culture that encourages continuous exploration and the quest for game-changing business capabilities. Foster diversity, equity and inclusion (DEI) as a fundamental lever for motivation and engagement.

Applications, Platforms and Software Engineering

Artificial Intelligence

Data and Analytics

Cloud, Infrastructure and Operations

Customer and Citizen Experience

Cybersecurity and Risk Management

Digital and Business Transformation

Executive Leadership and Change Management

Technology Investments and Value

Applied Innovation

Operating Models

Strategic Planning and Execution

Sustainable and Responsible Business

Talent, Culture and DEI

Future of Work