Consulting Higher Ed FINAL

Does your technology function enable or inhibit your institution’s strategic objectives?

Graduating from gridlock

Your institution, like most, faces some combination of financial and competitive pressure.

Efficiency

Improvements in service

Financial discipline Improved net tuition New revenue sources

graduation

Productivity Access Self-service Retention and

Teaching tools Delivery methods Partnerships Collaboration

Innovation in education and research

Typically, institutions respond to these pressures in three ways:

Source: Gartner

Gartner predicts that by 2020:

Educators and researchers are becoming increasingly dependent on technology.

The lack of progress in modernizing an institution’s information technology function to better support strategic objectives, caused by various legacy features of the environment that mutually reinforce one another to make such progress highly difficult and/or expensive.

tech·nol·ogy grid·lock \tek-näl-ə-jē grid-läk\ noun

in technology gridlock

Old, inflexible applications

Historical relationship to the institution

Shadow systems and shadow IT

User community “custom mindset”

KTLO consuming too much time and too many resources

Inefficient, inflexible business processes

Obsolete, nonscalable infrastructure

Outdated skill sets within IT

However, many institutions find themselves caught

Moving to the cloud, programmatically or organically

Shifting IT’s focus from execution to strategic value

Offering new, high-value services and capabilities

Analyzing and simplifying business processes

Avoiding customizations to purchased software

What are institutions doing to clear the gridlock?

(chicken)

(egg)

IT requires funding to release the gridlock and add value.

But IT needs to demonstrate value to justify funding.

The dilemma:

What should IT do to demonstrate value to the institution?

How Gartner Consulting can help your institution

Learn more

Visit gartner.com/consulting/highered for:

Selected case examples